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Review summary

Created with AI, based on recent reviews

Considering 317 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with their orders, frequently encountering issues with delayed shipments and a lack of communication regarding their purchases. Reviewers also reported very slow response times from customer service, with many emails and messages going unanswered. However, some people were satisfied with the quality of the products, describing them as "spot on" and "excellent." A few other people also felt that the delivery service was quick and efficient for certain items, though this was not a consistent experience.

What people talk about most

Order

Customers consistently express strong dissatisfaction with their order experiences. Many report significant... See more

Product

Clients share ambiguous opinions on product. While some reviewers praise the quality of items like... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers express significant frustration... See more

Response time

Users describe significant dissatisfaction with response times. Many customers report sending numerous emails... See more

Quality

Consumers find quality to be positive. Many reviewers praise the amazing tracksuit, the "perfect tees," and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Bought a navy tracksuit about a week and half ago still hasn’t come and ignored my message asking if they’ve forgotten about me . Customer service is iffy , but no doubt that the tracksuit will be goo... See more

Rated 2 out of 5 stars

Ordered on the 29th of November and order has yet to been shipped. Recieved an email two weeks ago saying they are having problems shipping products but have not received any updates since

Rated 2 out of 5 stars

Ok, so the Jeans were delivered but to the wrong address. I updated 'Shop' with my new address but for some reason they chose to use my old one. I asked Nosauce to change the delivery details, whi... See more

Rated 2 out of 5 stars

I ordered on 6 December - had an email to say that they are behind with deliveries and since heard nothing despite emailing and messaging. Very disappointing.


Company details

  1. Clothing Store

Written by the company

Essential basic clothing, keep it simple.


Contact info

2.2

Poor

TrustScore 2 out of 5

448 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

I have not received my order which I…

I have not received my order which I made over three weeks ago which is my daughters Xmas present over £140 worth of clothing and no response to my multiple emails and chat requests for an update I am starting to think this is a SCAM. Unfortunately you have influencers tik tok accounts promoting this company so you think it’s ok. Now I’m worried I won’t be able to get my kinetic back and my daughter will be missing presents I cannot afford to replace. ABSOLUTELY DISGRACEFUL

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 3 weeks ago

Ordered 3 weeks ago, item not dispatched no reply to messages! Not impressed at all. Had an email asking me what I think though🤷‍♀️

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Still haven’t received my order been…

Still haven’t received my order been over 2 weeks now sent multiple emails asking for and update with no reply emailed wanting to cancel and refund my order and still have heard nothing back won’t be ordering from here again!

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

There’s one star because without it, I can’t write this review.

This company is an absolute shambles. It’s all a front to take peoples money. They use influencers and fancy ads to make the brand look legit, and at first, they do send out some orders so people leave good reviews. Then when big shopping events like Black Friday come around, they ramp up the ads, take loads of orders, and disappear. No replies, no refunds, nothing. Don’t fall for it.

4 December 2025
Unprompted review
Rated 1 out of 5 stars

PLEASE DO NOT BUY FROM THEM

PLEASE DO NOT BUY FROM THEM. I bought two pairs of pants from Croatia so I returned them to them and asked for a refund. They refused to give me my money back and asked me to pay them €50 which they said they would refund. I gave them €50 and they said the gift card was invalid and would not refund my money. For the other pants they asked me for €25 and wanted me to send them to a fake email page called dynamix express. Now I am out of €200! Please do not buy from them!!!!!!

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Still not delivered

Had an email asking me to leave a review, is that a joke? Placed an order on 02 December for a large amount all presents for my son for Christmas, and still not been shipped, so how the hell can I leave a review? Emailed the support for an order update over 3 days ago and still no response. It’s so close to Christmas now please ship my order or just give me a full refund!! Wish I’d have read the reviews before ordering!!!

14 December 2025
Unprompted review
Rated 1 out of 5 stars

not far from a scam

i ordered a pair of joggers and a hoodie about 2 months ago, the hoodie came a couple weeks ago and the joggers still haven’t arrived, i later ordered some joggers about a month ago which arrived within time however in the wrong packaging and they have a hole in the left pocket, we weary of this brand. they are also slow with customer service

14 December 2025
Unprompted review

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