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Review summary

Created with AI, based on recent reviews

Evaluating 316 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with their orders, frequently reporting that items were not shipped or delivered within expected timeframes, leading to considerable delays. People also noted a lack of communication from the company, with many emails and messages going unanswered, making it difficult to get updates or resolve issues. However, some customers were satisfied with the quality of the products, describing them as excellent and worth the wait. A few other people also felt that the delivery was quick for some items, and they were happy with the overall service.

What people talk about most

Order

Reviewers highlight significant dissatisfaction with their orders. Many customers report extremely long... See more

Product

Users describe ambiguous interactions with product. While some customers praise the quality, fit, and quick... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers experienced significant delays,... See more

Response time

Customers consistently express significant frustration with the lack of response from the company. Many... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the amazing tracksuit,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Bought a navy tracksuit about a week and half ago still hasn’t come and ignored my message asking if they’ve forgotten about me . Customer service is iffy , but no doubt that the tracksuit will be goo... See more

Rated 2 out of 5 stars

Ordered on the 29th of November and order has yet to been shipped. Recieved an email two weeks ago saying they are having problems shipping products but have not received any updates since

Rated 2 out of 5 stars

Ok, so the Jeans were delivered but to the wrong address. I updated 'Shop' with my new address but for some reason they chose to use my old one. I asked Nosauce to change the delivery details, whi... See more

Rated 2 out of 5 stars

I ordered on 6 December - had an email to say that they are behind with deliveries and since heard nothing despite emailing and messaging. Very disappointing.


Company details

  1. Clothing Store

Written by the company

Essential basic clothing, keep it simple.


Contact info

2.2

Poor

TrustScore 2 out of 5

448 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 3 out of 5 stars

Still not received my order it’s been…

Still not received my order it’s been over a week it’s hasn’t even been shipped or anything and I sent a email they haven’t replied and they even emailed me asking to give a review when u havent received my order

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Great quality clothes worth the wait

Great quality clothes worth the wait. I've ordered from here once before items were shipped next day. This time a little longer but they kept me informed answered my email. You know what its a new release and black friday there is going to be delays give the company a chance. Overall really happy and will buy again from here. Loving the new black hoodie and jogga 👌

6 December 2025
Unprompted review
Rated 1 out of 5 stars

Waste of time, waste of money.

Ordered a tracksuit on Nov 2nd. Today is Dec 2nd. About a week ago I received the hoody but I've still only received half of my order. I have tried the live chat and emailed multiple times and had no response at all. Communication is absolutely unacceptable. No idea if I'll receive the other half of my order and I assume it will be hard to get a refund if I can't get a reply. Don't recommend at all.

2 November 2025
Unprompted review
Rated 1 out of 5 stars

terrible communication

terrible communication! The tracksuit we ordered finally arrived however the top was too big. Took 2 weeks to receive return instructions. Paid for postage back 3 weeks ago, our tracking info shows it was delivered however cannot get hold of anyone and still waiting for a refund.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!!!!

Purchased for my son, have to say, very impressed! Beautiful quality and fit. Will defo be a returning customer.

12 November 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely the worst customer service

Absolutely the worst customer service, nice clothes bad service. Have scammed me as it’s been ages since I ordered still no update on when eta is don’t recommend buying from them it’s bs honestly

I even get email to leave a review for the item I bought even tho I haven’t even received it such a joke

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid!!

How this company is still trading is beyond me. I wish I'd seen these reviews before purchasing. After a few weeks & emails to which I received no response, I decided to ask them to cancel the order. More emails, no refund. Absolutely terrible customer service!

6 July 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY

Shocking.Its been two weeks and my order still hasn’t been shipped. I’ve sent 2 emails asking for an update and no one has replied to me.Do not waste your time/hard earned money on these clowns

17 November 2025
Unprompted review

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