Northern Star Moving Systems Reviews 

I am very happy with the service Northern Star Moving Systems provided me with moving to my new place. They are very punctual and did everything much faster than I expected and most importantly, they do it well! So, that's not even a 5, it's a 5+!

I was worried about my glass tables and getting dents/scratches on my furniture. Thus, I am happy that they got moved safely without any scratches or broken parts (previously, I had a bad experience with getting scratches all over my furniture during moving).

Moreover, I give their customer service 5 stars as well. The staff was very understanding and polite. All my phone calls and questions were answered in a timely manner.

Great job guys!

I am yet to undergo such an exciting relocation experience again. It feels so good to be given real value for your cash. I am glad that Northern Star Moving Systems team managed to do that in an effortless way. Their services were simply out of the ordinary. For the first time, I was able to go through a relocation experience free of mistakes. Isn�t that something to be proud of?

Horrible Horrible Horrible..!!!
I wish I could give no stars. Its been over a month my shipment was picked from Georgia and its been over 3 weeks from my requested date of delivery and I have not received my items yet.. They say they will compensate me with $30 a day as a delay .. Really ???Who wants those $30 ??? I want my personal items.. Its been more than 3 weeks m sleeping on the floor and because of that my back pain has aggravated. I m in a plan to sue them for holding my shipment for so long and still they do not have a date of delivery for me.. Because they do not have a truck coming in this direction... What if they never have a truck coming in this direction??
Things get shipped faster than this from other side of the globe.. This is just coming from Georgia to Minnesota
It has been so much of trouble for me to manage with just few things with me and sleeping on the floor.
In case people for Northern Star read this have some courtesy to respond back.

Do not use this company they sell you and then you never hear from that person again. They do not come when they say they will. They kept us up until 1AM and then announce they couldn’t get everything on the truck and would have to come back tomorrow and finish! They do estimates and then increase your costs by saying you needed more cubic feet, packing materials etc., etc. We are now into the 2nd week since they moved us out and they still continue to say they cannot give us a load date or delivery date! My estimate went from $4,300. to over $ 10,750. and we still have non delivery of our move. I honestly believe this company has practices in place to deceive you and create a sense of trust and then once you are signed on the dotted line they do not stick to agreed schedule or delivery, they treat you how ever they want to because they have you over a barrel. Especially if you are senior citizens such as us. They discriminate and prey on your age to believe all their lies and deceptive practices. There is absolutely no customer service and know one seems to really care about customer service at all. Please head my warning DO NOT USE THIS COMPANY!!!

They have been unethical at every step of the process. The customer service rep (James) said he'd be with us at every step of the process. After the contract was signed he completely disappeared. Their estimate was half of the final cost. We had some additional boxes that would add some cost but even the packers said this is a standard tactic with this company to lowball the initial quote. They said our goods would be delivered in 7-10 days. We're on day 10 and not only do we have no delivery, they haven't even left the warehouse so we're perpetually 4 days from any delivery date. They will not return our calls and have not provided any new delivery date (which according to the DOT Mover's Rights document is illegal.) We have filed a complaint with the DOT.

Update: They are scheduled to deliver Tuesday which is exactly 3 weeks after their original 7 day date and one month after pickup.

Alex at Northern Star Moving Systems did a great job walking me through the services available. She explained how the move would work and promptly sent more information. She was very informative and thorough. And team very professionals and very friendly! Thank you so much guys! I really will be recommend your company!

When I spoke to a representative over the phone, the customer service experience was amazing! They were helpful with informing me with their different rates and able to work with my budget (especially since I had just graduated from college). We set up a date and time that was convenient for me. The movers were also punctual, which to me, displays professionalism and appreciation to customers.
felt confident in being able to trust my personal belongings to this company. I have had past experiences where other companies do not even want to unload boxes into my new home without the additional fee. The Northern Star Moving Systems crew knew exactly how to pack and load as well as unload without me having to nag them. I highly recommend using them.

I highly recommend using Northern Star Moving Systems. Whole experience left me more than impressed with this company's customer service, and, more importantly, movers were fast, friendly, careful and adaptive to our needs through the whole move. I had The BEST experience so far with them.

Moving is always stressful but Northern Star made this relocation as stress free as possible. The Sales Department, QA, and Customer Service Departments were very knowledgeable and courteous.

Northern Star Moving Systems was a pleasure to work with. From start to finish they handled my relocation as if it were their own. I would recommend them to anyone interested in making a move!

I strongly recommend this company because they really take the time to make you feel comfortable in a stressful move and make the estimate you go over an accurate one. The crew was friendly and diligent, making sure our furniture was treated with care. If you're looking for an efficient mover that you can rely on, I would call them for any move.

Initially when I was moving I was considering going with a corporate moving company to move all of my stuff to my new house in Austin, TX. But, then as I did more research I found out that they had most corporate companies had a notorious reputation for the inconsistency within the service; at best they would lose your stuff and call you up the next day or at worst there would be damage to your items after the work was done. However, my fortunes changed and I soon discovered this local small business. When choosing who i give my business, I typically go with corporate, but in this case I was particularly worried if I went corporate, so considered trying out Northern Star Moving Systems, Still undecided after being recommended to this company by a friend, I called to confirm their good reputation for myself. It turns they were really nice, professional, and gave me a discount on top of matching a local competitor. And they were quick to follow up and despite being really busy arranged for a moving within the next day. Ain't that a rarity now?
Great customer service followed by awesome service is uncommon these days! I definitely recommend this for anyone who needs a reliable moving or self storage service.

These guys did a great job, just got done dropping off my parents items and they couldn’t be happier.

I wish I had seen the other reviews before using this HORRIBLE company. Seriously - bait and switch. The sales guy was great at first. Long story short - they wouldn't move an adjustable base bed. I was then told by Alex in customer service that this was my fault, but they were willing to work with me and she would have the foreman call to schedule the pick up of the bed. Yeah, that didn't happen. I was then basically transferred to Lynn in customer service after Alex wouldn't return my calls. Lynn was ok. I'll give her that. She at least called me back. So after 3 weeks, I finally get my items....well, most of them. How is there FURNITURE missing? I can see a small box or two, but actual pieces of furniture missing? And you know they aren't going to look for it. Time to move on from this horrible experience. The good thing....there are many lessons learned.

Very unprofessional. Sam who I dealt with contacted me with a quote based on my inventory. I chose to go with a different mover based on recommendations and locality. Sam called numerous times like a telemarketer. I spoke with him and told him I went with another company. He argued and tried to get me to go with this company I once again told him I put a deposit down and have chosen a different company at which he said I don't want your business anyway and hung up on me.

I can’t believe I even have to give them 1 Star. They are completely giving my mom the run around. Picked up her furniture on May 12, 2019 with a requested delivery date of May 29, 2019. It is June 7 and my 81 year old Mom still doesn’t have any furniture. She closed on her new house 2 weeks ago. My husband called on behalf of my mom today and they hung up on him. Disgusting way to treat an older woman. Completely taking advantage of her. When (if) she gets the furniture I will update my review. So angry for my mom.

If I could give them a 0 instead of a 1 (and I have never done something like this before)! I can tell you to run the other way and I will be putting up a series of WHY I find this company to be nothing but bait and switch experts and I am sorry to say, after having about 15 moves in the last 20 years, that I was their latest victim and I should have followed my gut about utilizing their services!

So, before I start my weekly installments as to why they are a company to be avoided (especially for interstate moves!!), I will extend an offer to their CEO to take the time to speak to me 1:1!
I did make this request multiple times to Lynn in Customer
(UN)Service, at which time I was told that I would only be able to speak to her boss and a few days later that offer was rescinded. I can tell you, as a Registered Nurse that has run many medical companies across the United States, I would want to know how my customers are treated and the type of service my "folks" were providing or not providing!
Lies I was told: 1)We only utilize our own employees and they will come with our company name on their shirts. 2) do not worry if you have more to move (an in home estimate was not offered which, btw, they do), (3)You will only have to pay ______ and I ended up having to pay over $6200 for the same move that cost me $4200 1.5 years prior with an original quote of $4440. 4) We have experienced packers (NOT) as I have multiple pieces of wood furniture with gouges, scrapes, and something just broken, even lampshades! 4) your team will be packing you on Thursday, load on Friday and it looks like this same team will be taking your things to your home and could be there as soon as the following Monday or Tuesday (furniture picked up 4/25 and I finally received delivery 3 weeks later)!

As I know this is getting lengthy and I will be posting installments with a breakdown of the NUMEROUS and LONG CONVERSATIONS I had with their representatives/manager I cannot begin to cover in a single post however I feel the importance of this so that NO ONE has to be subjected to what I have been subjected to, their lack of accountability, and their precious contract to which they refer frequently!

I would also like to see if their CEO or COO will grow a "set" and speak with this 65 year old lady that had just had her position ELIMINATED so no income!! Double dog dare one of their officers to actually give me a call! Guess I will let everyone know if one of their officers can "man up" and be open to what people have to say!
TRUST ME WHEN I SAY YOU DO NOT WANT YOUR BELONGINGS HELD HOSTAGE UNTIL YOU PAY THEIR EXORBITANT PRICING!!!!!! HOPE TO HEAR FROM SOMEONE THAT CAN DO SOMETHING ABOUT THEIR OPERATIONS! For anyone else that has had their sterling service, you can file a complaint with the American Movers and Storage Association by the way! Talk to you all again soon!

I can’t trust them. Got an estimate and we went over everything. Added 1 rolling toolbox later and the bill was presented for $700 more. Was assured during the estimate I had extra room for more stuff with no additional cost

This was an approximately 600 mile move between neighboring states that required a shuttle and I requested a pack of the kitchen. They were quick, but I noticed that they did not adequately pad all of the furniture as they loaded onto the truck. I had to go back through the kitchen multiple times as there were still full cabinets each time I looked. Tried to pack my TV in the box with moving blankets and no screen protection when I had all of the original packing material available. Put my printer in the box upside down with a little bit of bubble wrap. Just horrible.

Delivery date was set for the 15-18th of this month. I finally got my stuff yesterday on the 30th. They were supposed to arrive at 8-9AM. I didn't hear a WORD from anyone until around 3 PM, saying they were going to be there at 6:30 PM.

On arrival, about half of the boxes were crushed (most of them the kitchen boxes that I did not pack myself), set upside down. Furniture that wasn't padded was scuffed and scratched. Completely broke the headrest off of my office chair, separated the rear wheel of my bike from the frame, bent kitchen implements, lost pieces of my vacuum. Lost an entire side table. Dented wine fridge and all trash cans. I've done double digit interstate moves and this has been the worst experience.