NorthStar Home Reviews 

Great Company. Sales guy did an awesome job. The installer was very knowledgeable and made sure we knew how to operate the system. Love having the cameras and being able to see who is at the door even when we are not home.

This company is a joke! Not funny, bad! I have been trying for months to get in contact with them. Each time I call, I get transfered to a line that just rings or if I leave a message, no one ever calls back! I even tried to get in touch with the alarm safety specialist that came out to my house, no answer with him either. I just him to help me get someone. They gladly take my money, but don't deliver after the install. I highly recommend that no one else gets suckered into this deplorable company.

HORRIBLE company to work with. I'm NEVER able to get through, NEVER am able to get service. I waited my 5 years and paid the monthly fee even though I had ZERO service, before I called to cancel. Only to find out they auto-renewed my contract for 18 months and would cost $885 to cancel. Do NOT fall for this company. They are all rainbows and unicorns at install. Once the contract is signed, you're done.

DO NOT FALL FOR IT!!!
ITS HORRIBLE. NOTHING EVER WORKS AND YOUR STUCK IN A 3-5YEAR CONTRACT. AND YOU HAVE TO PAY FOR A TECH TO COME FIX THE CRAPPY EQUIPMENT THAT IS CONSTANTLY DOWN

A big mistake

It was a big mistake that I have made to sign a contract with this company. Basically, there were guys who are going on street knocked door by door to sell this kind of "security" equipment. There are many truth about this company: once you sign on it, you will be hooked and you can't never get out of until you pay all the rest of months of contract. You guys should know it. Please check, check carefully with documents and others to understand the nature of the contract.

Don't sign for long term contract like me (5 years). It's a terrible. Customer service is bad. They basically say "yes, that's what you signed, you're hooked.". The guys on the street are hired as short-term.

There are many other good companies out there too. And you can set up your security system way better and a lot cheaper nowadays.

Terrible company....the nicest people are the sales person and the installation technicians. The rest of my experience with customer service was awful. I called about cancelling my contract twice, first I was told I had a 5 year contract when I thought it was 3. The second time I was told I had to cancel within 60 days prior to the contract end date. I mailed a letter canceling the contract 30 days out (my mistake). No one contacted me to say, sorry your request is late. When I called in October to say please cancel you are still charging me. I was told my cancelation letter that they had on file from June 2, 2020 was rececived too late to cancel the auto renewal in July 13, 2020. To end my contract I have to pay over $700. Mind you, they had not provided service for three months and will not for the next 9 months. I am still obligated to them until July 13 2021. However, they will hold my cancelation request from June 2 and apply it to not renewing a 2022 contract. Ugh!

I opened the door to a Northstar Alarm Salesman. BIG mistake. I listened and fell into the trap purchasing a security system from him.
I wanted to protect myself from thieves breaking into my home. What I found that the thieves I should have protected myself from were those running Northstar Alarm in the amount 0f $67.71 per month for 5 years. No upfront cost of materials and installation seemed to be a good deal.
At first I thought I had a neat system. I was impressed by the doorbell replacement which had a camera with the ability to record and converse with anyone at my front door on my cell phone. My deadlock key was replaced by a touch key lock. I started setting my new system, but stoped setting it because of false alarms. Police started billing me for false alarms. I started getting motion sensed alarms from my doorbell camera when the wind blew and moved the branches on my bushes. I attempted to fix this but as a result lost this due to changes I made to settings. Notices were setoff by system for low battery and lock door sensor in my workshop. These were set off in the middle of the night. After complaining to Northstar, I got information needed to silence the system. After putting up with this I spoke to company representatives describing what was going on. I was sent a battery pack and another door sensor for me to do the replacement. This is not covered by them. The battery pack was not the same as the battery on the system. The replacement sensor was also different than that was on door.
I asked them to cancel their services. I was told that I have a five year contract which I am obligated to complete.
$67.71 x 12 = $812.52 per year. $812.52 x 5 = $4,062.60. This is the cost of listening to this Northstar Alarm salesman.
I finally found this place where I can complain and hope that others will not fall into the same predicament I find myself in. If there is a way I can sue Northstar Alarm, I would in a minute.

We have been with Northstar Home for several years now. They have been the absolute worst company we have ever worked with. There were several instances where our home alarm was tripped and we never received a call from the monitoring center. The police would show up. After 2 calls per year, we're charged by our local jurisdiction for false alarms.

Their equipment was faulty from the start. We never did get our doorbell alarm/camera to function correctly.

In trying to cancel our plan, we waited on hold for hours. The person answering the call said we needed to speak to the cancellation department. We left multiple messages and continued to call back until we reached someone in a different department who told us to email a cancellation letter to : noc at northstarhome.com. We received an automated response that someone would get back to us in 2 weeks. That came and went without a contact. The next month, we were billed our reoccurring monthly rate.

I finally got someone on the phone again who after 3 transfers took my early cancellation payment.

Do yourself a favor and avoid this company at all costs!

Do not buy from this company! A door knocker told me they could install cameras, a new doorbell and alarm for $48 per month. I went forward because I was having problems with an autistic kid in my neighborhood that kept coming into my yard. I was told by the police that I should get a camera.

Immediately after they installed the cameras, NOTHING WORKED! I had their tech out 8-9 times. I had Cox out 10-20 times. Everyone blaming the other. The Northstar tech stopped responding and I finally broke down and had a mesh wifi system installed and I called Northstar directly, told them what was going on and that I could not get the cameras to work. They sent out another tech ($99) who immediately told me that I had too many cameras and that I had been taken advantage of... His fix was to unplug 3 cameras..... So now I have 3 cameras that I am paying for that I cannot use.

I was told that the alarm system would work with my Alexa devices. That I could say "show me my front camera" or talk to people through the doorbell... ALL LIES. It does NOT work with Alexa. You cannot see the doorbell and if someone does ring the bell, you have to log into the app and talk through a 2 way radio. After a month, I removed the Skybell and reinstalled my ring doorbell because at least it works with Alexa and you can talk and listen to people at the door.

They lied about the bill too. That $48 bill is actually almost $70 and the equipment is almost $4000.

Just avoid this company!!!

Horrible technology for 2020. Horrible customer service. They provide poor service for what they are paid for. Doorbell camera hasn't worked in over a year. The garage camera won't pick up motion. My trail cam beside it picks up 20x what this camera picks up. Customer service gets you nowhere when you call. Stay the h*** away from Northstar Security.

Terrible company. I called 2 days late of the 60 day period in an attempt to cancel my contract with them. I was informed that I was automatically added to the 18 month extended contract. I am now about to start trying to find any instance of them breaking contract over the course of the last 5 years in an attempt to get out of it and save myself $1000 over the course of this next year and a half. This company couldn't give a care about customer service. They are going to hide behind a terrible contract and take your money. If you are considering them, just stop. If you insist on going with them, then be sure to read the entire contract very closely before signing anything.

If you are considering signing a contract with this company really think hard and twice about doing it. Once they get there teeth into you you have to contentiously jump through hoops to get out. They are very good at stating that they care about clients and customer service however they will not work with you at all. I missed my out window by one month and now they are telling me that I will automatically be renewed for another 18 months. When I sent an email I didn't hear anything from them for an entire month for them to only tell me that they will not cancel my contract. Basically they told me to just go F&*$ myself.
The main reason for cancelling is that the equipment was never installed properly. So I have a system that is constantly running on low battery that also will never connect with internet. I can't actually use the cameras and nothing as far as security is actually working as promised. On the nice note the company will come out and look at it at my expense. Just more proof that you need to look elsewhere for a security system.
Multiple problems with a company that just cares about itself.

Don’t sign with them!!!! We, too, were shocked to find out that we were tricked into actually being stuck with a 5 year chain around our necks. The system set off falsely, stopping us from using it due to the fines we would receive from the city. It started to malfunction, twice, but the repairman could never seem to be able to fix it leaving us with having to find a way to turn off the obnoxious beeping at all times at day and night.
We moved to another state, renting our house. They can’t use the system and we can’t install a system in a rental house here, our only two options for getting out of the burden of their overpriced contract, so we are counting down the days until our 5 year sentence is up. When is that? Don’t know yet as it is impossible to find on their website so I guess I’ll call, wait, call again, wait, write, wait, ....
I would never recommend this company to anyone!!!

Equipment was fine and tech support is ok. The problem is the companies policies and account/costumer managers. They sign you up but in the fine print it'll say if you do not cancel in writing within 60 days you auto renewal for 18 more months. None of the cancel information is on the website and you have to call and speak to a account manager which can take days to get in touch with because they are "so busy". The AM did retract my 18 months but still made me do 60 days so I am stuck paying two more months at $50/month since that is a "company policy" Ring is $100/ year. Soon as my 60 days is up I am done and will not recommend NS alarm to anyone in the future.

If I could give a 1/2 star, I would. I had a horrible experience with North Star. When I called to cancel, I was told I was locked into another 18 months after already completing 5 years with such a heartless company. They give you a long contract then do not contact you when your contract is ending. The contract is automatically renewed from a contract signed FIVE years ago. The representative attempted to "drop my rate" yet increase my time. I am leaving this company at the first opportunity. They should lose any lawsuit against them. Extremely horrible customer service. Expensive service. Long contract terms. Worst company I've ever done business with. Stay FAR away!

Nick did a great job on getting my unit in and telling me how to use it I will highly recommend him to my friends. And Northstar. Gary Gonzalez

NorthStar Alarm Services are heartless. After becoming jobless due to COVID-19, NorthStar Alarm Services will not void my contract/agreement. NorthStar Alarm Services is not an essential item.

Terrifyingly poor experience.
Dishonesty - We were initially told it was a one year contract. It turns out it was one year for the hardware, but 5 year service. Misleading phrasing to lure us in, but hey that’s just business right?
Inattentiveness - it took 5 days, 5 DAYS, for anyone to get in touch with us after the security panel had been tampered with and disconnected, and then when I did speak with someone they claimed they’d been trying to reach us at a number that wasn’t associated with anyone in our household. They also had an incorrect verbal passcode ‘pop up’ when I called in, but they were able to find and verify the right one. Sounds like either someone altered information in my account, or someone was looking in the wrong account and didn’t want to own up to their mistake. Either way, very very unsettling. And now they’re doing everything they can to keep me from being able to cancel and lock me in to an unreliable, inattentive, and misleading company service. I definitely will be getting the word out as many places as I can.

Don’t sign you’ll be in high rate contract forever. They auto renew without even checking with you if you want to renew. Most expensive service, didn’t realize until after I signed up 5 years ago and now I’m stuck for another 18 months. That is is I remember to cancel in request in 16 months.

If I could give them ZERO stars, I would...
This company is a total scam operation and it breaks my heart to see someone recently as today give them 5 stars based on their new service. DON'T SIGN A contract with this company!! They have extremely shady business practices and take advantage of seniors. I have filed a complaint with both the AZ Attorney General as well s Utah's, where they are headquartered. They locked my elderly mother into a contract ages ago, which she regretfully was paying on auto-pay. She sold the house 3 years ago and was forced to continue to pay due to their shady contract renewal "policy", which they then refused to provide her written proof of. It renews automatically every 18 months unless you tell them ahead of time to cancel, but they only allow certain, stringent ways of cancelling, don't tell you what those are up front, and/or change their story every time. Handling the account on behalf of my now 85 year-old mother, I have been trying to cancel her contract for the past 3 months, and only just now have they finally agreed (supposedly) to cancel. Frankly, I'll believe it when I see it in writing. Especially since before I took over, my brother tried to handle this for TWO years before giving up! Again, PLEASE DON'T SIGN with them. That's their main problem - they refuse to provide you with anything in writing. Google them - they are being sued or subject of complaints in nearly every state they operate. How they can continue to operate with such a horrible reputation and not doing anything to resolve or fix their reputation is beyond me. You complain to them directly and they truly don't care.