Northside Rentals Reviews 

218
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being exceptionally helpful, friendly, and professional, making interactions pleasant. The service is consistently described as efficient, with many appreciating the smooth processes, including convenient airport shuttles and easy extensions. People also found the booking process straightforward and fast, often highlighting the competitive and very good pricing compared to other options. However, some customers also noted concerns regarding the condition of certain vehicles, describing them as 'disgusting' or having significant damage upon pickup. Additionally, a few people experienced issues with booking specifics, such as unfulfilled requests for extra equipment or unexpected bond requirements, and occasional slow phone response times.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, friendliness, and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their friendliness, helpfulness, and... See more

Product

Customers consistently note ambiguous experiences with product, with many praising vehicles as new, clean,... See more

Price

People report positive experiences with price, consistently finding them competitive and very good. Customers... See more

Booking process

Reviewers mention positive feedback about the booking process, with many finding the online booking smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Northside Rentals experience was efficient and professional. They where most helpful when we misjudged the distance between our apt and their premises and they came and pick us up from roadside and... See more

Rated 5 out of 5 stars

Our vehicle had only done 35,000 kms, so was perfectly reliabe and economical. The staff were very pleasant. The free Broome airport shuttle was quick and had lots of space for our luggage. Onlin... See more

Rated 5 out of 5 stars

We had a great experience with Northside Rentals Broome … the car was perfect, in pristine condition. The staff were so helpful picking us up and dropping us back to the airport in their shuttle bus …... See more

Rated 5 out of 5 stars

Prices where much better than other hire places. Staff were friendly and helpful. Long term hire of a van for business use. Services that were required for van were orginized by the company and fitt... See more


Company details

  1. Car Rental Agency
  2. Truck Rental Agency

Written by the company

Northside Rentals offer best weekly car hire deals in Perth from $25 a day. We have branches in Perth, Busselton, Broome and Port Hedland. We offer dedicated shuttle bus to and from Perth Airport, Broome Airport and Busselton/Margaret River Airport.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

218 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(218)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Love ya Work

Thank you Northside Rentals for making the process of hiring a minibus smooth and a fair price. I appreciated the cleanliness of the vehicle and the professional staff who assisted with booking, pick-up, and return. I look forward to making future bookings with you when in Perth.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, easy time saving system
prior to collections day, just make sure you take a physical credit card with you. Thankfully I had a scanned copy in my phone or the truck wouldn’t have been released.

7 December 2024
Unprompted review
Rated 5 out of 5 stars

Northside rental are very professional…

Northside rental are very professional - hassle free and smooth dealings with them on many occasions. Very good pricing. Very good for hiring rideshare vehicles. James and the team always friendly and go the extra mile! Would highly recommend !!

7 December 2024
Unprompted review
Rated 5 out of 5 stars

Car Rental made easy

Used Northside for several years when we come over to Perth. Really good prices and the service is spot on. Never had any issues renting from them . Would definitely recommend.

6 December 2024
Unprompted review
Rated 4 out of 5 stars

The process was quick

The process was quick. May be the front desk staff need to smile a little. On return there was no shuttle provided, if required had to wait for an hour. Need to accommodate customers a little better.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from gent on the front desk.

Had a great experience with the truck I booked for the day. No fuss over a late pickup and drop off, very helpful gentleman on the front desk (even though he seemed to be a bit sad, he still provided excellent service), swift & easy and a good price. Would recommend.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Best rental car service we’ve ever…

Best rental car service we’ve ever used. Very affordable, great quality, super flexible service and above and beyond in the effort they make to maintain excellent customer service. Kylie was an absolute star! Thank you! Will use Northside again next time we return to Busso/Margaret River!

30 November 2024
Unprompted review
Rated 1 out of 5 stars

Don't, just don't

Everything was fine until the radiator blew up
The plastic radiator tank split on the top of the radiator next to the filler cap.
They decided it was driver error and then proceeded to charge my card for nearly 2100 even though the repairs were 1600 they already charged me 500 when it happen and forgot about it.
When I disputed the bill (500 too much) and also that I shouldn't be paying at all as it wasn't driver error it was a mechanical fault. The pit it in the hands of a collection agent within 5 days of the occurrence adding an extra $180
I paid it to preserve my credit rating but no lawyer (tried ten) would take it on as they said it'd cost me more to recover the funds than what I'd already paid (even though I said I didn't care)
The car was even overdue for a service when I rented it
The collection agent dropped 500 after I showed them I'd already been billed but stilled charged his fee.

Avoid these bastards or use at your own peril

1 August 2024
Unprompted review
Rated 5 out of 5 stars

We Hired a 12 seat Van for a trip in…

We Hired a 12 seat Van for a trip in the Desborough aera. Kylie made huge accommodations for us to ensure we could collect and drop off the van at unusual places and unusual hours. Her service was incredible and I would use Northside Rentals again.

16 November 2024
Unprompted review
Rated 5 out of 5 stars

Best Car Rental

Excellent service staff. Very competent and prompt in attending to my queries/problems. Car was very clean and in excellent working condition. Office location is very convenient. Airport shuttle service was excellent, very friendly driver.

3 November 2024
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service! Staff over the counter is friendly and concern about my credit card issue. Very patiently waiting for me to call up my debit card bank to find out problem why I can’t use my debit card ( I didn’t activate my international use). The car Mazda CX-3 2024 is new and clean, doesn’t consume much oil. Had a pleasant ride on my honeymoon vacation!

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Very helpful staff to deal with from start to finish.
Hired a nice LDV 12 seater to show my guests around the south west. All passengers commented it was very comfortable, it was a pleasure to drive and good on fuel.
Bond was back in my bank on day of return thanks very much Northside.👍👍👍

24 October 2024
Unprompted review

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