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NorthGene™ Reviews 

205
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery of home test kits across the country and the remarkably quick turnaround time for receiving laboratory results within days. People genuinely appreciate the helpful customer support team and the clear, professional communication maintained smoothly throughout the entire testing process. Some reviewers were not happy with occasional communication hiccups, such as delayed updates over weekends or missing notification emails regarding sample receipts. Despite these minor administrative issues, everyday consumers remain extremely satisfied with the overall operational efficiency, accuracy, and absolute reliability of the provided service.

What people talk about most

Service

People report positive experiences with service, highlighting a prompt, efficient, and very fast turnaround... See more

Response time

Customers consistently note positive experiences with response time, highlighting fast turnaround and prompt... See more

User experience

Customers report positive experiences with user experience, highlighting how easy and fast the testing... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick turnaround times and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast and prompt dispatch of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service from Northgene is usually very fast. I've had many occasions when the home test kit has arrived in the mail the day after ordering and then the results received just one day after mailing... See more

Company replied

Rated 5 out of 5 stars

We used Northgene to conduct a paternity and avuncular DNA test. Everything was conducted with the upmost professionalism and integrity. Any questions I had whether in respect of the tests or the re... See more

Company replied

Rated 5 out of 5 stars

I already had a good idea of what my results would be, but NorthGene still impressed me. Everything was handled with care, super efficiently, and their communication was great throughout. Prices are r... See more

Company replied

Rated 5 out of 5 stars

On receipt of an order the home test kit appears very quickly in the post and once received into the lab the results are usually available within 24 hours and quite ofen on the same day that the sam... See more

Company replied


Company details

  1. Paternity Testing Service
  2. STD Testing Service

Written by the company

NorthGene™ provides fast, accurate, and confidential DNA and Sexual Health testing. With 30 years of expertise, Ministry of Justice approval and ISO 17025 accreditation, we deliver reliable results for personal peace of mind and legal requirements. Whether you need a discreet at-home kit or a Ministry of Justice-approved report, our experts provide clarity when it matters most.

DNA Testing You Can Be Sure Of

Written by the company


Contact info

Next-Day Results Available

We provide DNA results within just 1 working day of sample receipt.

4.8

Excellent

TrustScore 5 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(205)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Being in the adult industry these guys…

Being in the adult industry these guys have really helped with the industry in the UK for mgen and tric etc and the turn around is amazing highly recommend them to everyone who doesn't already know

English tom x

23 July 2026
NorthGene™ logo

Reply from NorthGene™

Hello,
Thank you for your kind reviews - we are delighted to hear you've had such a positive experience with our service and turnaround times. Thanks for your recommendation - it means a lot!
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Great communication and great result…

Great communication and great result with fast response.

29 July 2026
NorthGene™ logo

Reply from NorthGene™

Hi Sarah,
Thank you for your kind review! We're delighted you were happy with our communication, turnaround and results.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Always on time for delivery and results…

Always on time for delivery and results thank you!

22 July 2026
NorthGene™ logo

Reply from NorthGene™

Hello,
Thank you for your lovely review and recommendation! We will pass this on to our hardworking team.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Fast and discreet fab company

Fast and discreet fab company

28 July 2026
NorthGene™ logo

Reply from NorthGene™

Hi Emma,
Thank you for your kind review! We really appreciate your recommendation!
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Good efficient service.

Good efficient service.

21 July 2026
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Reply from NorthGene™

Hi Alec,
Thank you for the 5-tar review! We really appreciate your kind feedback and will pass it on to our team.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Nice and easy

Nice and easy, fast service

24 July 2026
NorthGene™ logo

Reply from NorthGene™

Hi Steve,
Thank you for the kind review - we really appreciate your feedback and will pass it on to our hardworking team.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Excellent service

13 July 2026
NorthGene™ logo

Reply from NorthGene™

Hi Trinity,
Thank you for the 5-star review! We really appreciate your feedback and will pass this on to our team.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Always great

Always great. Fast turn around.

17 July 2026
NorthGene™ logo

Reply from NorthGene™

Hi Stephen,
Thank you for your review! We will be sure to share this lovely feedback with our hard working team.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Very quick and easy to do

Very quick and easy to do

17 July 2026
NorthGene™ logo

Reply from NorthGene™

Hi Jordan,
Thank you for your 5* review! We're so pleased you found our service quick and easy to use. We really appreciate your feedback.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Really easy to use

Really easy to use. I already recommend this service to all my friends.

9 July 2026
NorthGene™ logo

Reply from NorthGene™

Hi,
Thank you for the lovely review - we really appreciate your recommendation!
Kind regards,
Business Manager - NorthGene™

Rated 4 out of 5 stars

Super customer service so happy with

Super customer service so happy with the staff and support, only complaint would be I never received my results in the post after paying extra however the outcome of this company is incredible and so grateful for all the help and understanding. Thank you

7 July 2026
NorthGene™ logo

Reply from NorthGene™

Hello,
Thank you for your lovely review! We're so pleased to hear you had a positive experience with our team. We appreciate your feedback about the posted results and will pass this on to our team.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Simple

Simple, quick efficient and affordable.

3 July 2026
NorthGene™ logo

Reply from NorthGene™

Hi Matea,
Thank you for your wonderful review! We're so pleased you found our service simple, quick, efficient and affordable. We really appreciate your feedback.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Excellent support and service!!!

Excellent support and service!!!

9 July 2026
NorthGene™ logo

Reply from NorthGene™

Hi Kaspar,
Thank you very much for the kind review - we're delighted you had a good experience with our service and thank you for your support!
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

i had to make a decision to choose a…

i had to make a decision to choose a reputable dna testing comaony gor a sibling test.
i could not fault northgene.
charlotte my case worker was extremely compassionate, and was an absolute star, from start to finish. i would 100% recommend using this company than others. test delivered in a day,and results back in 2 days. charlotte kepy me updated and answered all my questions straight away :)
fantastic amazing service … and now my little girl gets to meet her big sister :)))

3 July 2026
Unprompted review
NorthGene™ logo

Reply from NorthGene™

Hello,
Thank you so much for your lovely review! We're delighted Charlotte was there to support you throughout the process and made such a positive difference. Wishing you all the best as your little girl meets her big sister 😊
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Very professional

Excellent communication and polite responses. Well satisfied

26 June 2026
Unprompted review
NorthGene™ logo

Reply from NorthGene™

Hi Warren,
Thanks so much for your 5-star review! We're glad you were happy with our service 😊
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Fast turnaround and great customer…

Fast turnaround and great customer service

22 June 2026
NorthGene™ logo

Reply from NorthGene™

Hello,
Thanks for your review! We're delighted you were happy with our turnaround time and customer service.
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

I love north gene has it's fast results…

I love north gene has it's fast results and covers MGen which many places don't cover
Quick results
And I will continue to use them monthly

12 June 2026
NorthGene™ logo

Reply from NorthGene™

Hi Susan,
Thank you for your kind words 😊 We're delighted you're happy with our fast turnaround and MGen testing. We truly appreciate your continued support!
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Very quick.

18 June 2026
NorthGene™ logo

Reply from NorthGene™

Hi Gareth,
Thank you very much for the 5-star review!
Kind regards,
Business Manager - NorthGene™

Rated 5 out of 5 stars

Quick dispatch with the test..

Quick dispatch with the test..
Posted back on a Monday to them, and had results on the Wednesday 🙂

17 June 2026
NorthGene™ logo

Reply from NorthGene™

Hello,
Thank you for the lovely review - we will pass your feedback onto our hardworking team 😊
Kind regards,
Business Manager - NorthGene™

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