I ordered a surf rack for three boards and installed it on the wall a few days ago. One of my longboards just fell to the ground in front of me because the bracket broke, and as a result, I got a nast... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I ordered a surf rack for three boards and installed it on the wall a few days ago. One of my longboards just fell to the ground in front of me because the bracket broke, and as a result, I got a nast... See more
Company replied
I bought the hibiscus van seat cover. After 5 months it's ripped badly along the seam and fabric on seat has worn thin. The material is definitely not tough, and hasn't lasted. No response from cust... See more
First time using my new Northcore Beach Basha Sport Changing Robe - A beach in the NE of Scotland (Cullen Bay) - Stiff breeze from the NW - Changing Robe performed brilliantly, plenty room to get cha... See more
I purchased the NorthCore board bag in size 6’4, expecting it to fit my 6’4 board. It doesn’t, the bag is too small once the fins are on, even though other brands like FCS or DaKine make a 6’4 bag... See more
Premium surf hardware and adventure gear, designed by surfers and outdoor lovers. Shop surf outdoor essentials such as changing robes, dry bags, surfboard bags and everything else you need for your next adventure. Free delivery over £50.
The Gunnery Drill Shed, Chapel Road, SS3 9SL, Southend-on-Sea, United Kingdom
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a surf rack for three boards and installed it on the wall a few days ago. One of my longboards just fell to the ground in front of me because the bracket broke, and as a result, I got a nasty ding right before I was supposed to go surfing today. Luckily, one of my dogs wasn't walking underneath at the same time... Also, when you see how small the screws and wall plugs that come with the kit are compared to the size of the rack and the weight of three longboards, it's really not surprising. First and last time for me with Northcore.

Reply from Northcore
I purchased the NorthCore board bag in size 6’4, expecting it to fit my 6’4 board. It doesn’t, the bag is too small once the fins are on, even though other brands like FCS or DaKine make a 6’4 bag that easily fits a 6’4 board with fins. This is misleading advertising and very disappointing.
The quality of the bag itself feels cheap and nowhere near the standard you’d expect for the price. When I tried to return it, I had to pay for the return shipping myself, which only added to the frustration. Customer service was unhelpful and slow to respond, matching the poor quality of the product.
I strongly recommend avoiding this brand. There are far better options out there with accurate sizing, better build quality, and much more professional customer service.
I bought the hibiscus van seat cover. After 5 months it's ripped badly along the seam and fabric on seat has worn thin. The material is definitely not tough, and hasn't lasted. No response from customer services , which is really disappointing. Won't buy again
The discount for Black Friday sales could not be added on the web order, and I have received no response to my request for this discount to be applied to the order.

Reply from Northcore
Neoprene Seat Cover ☆☆☆☆☆
Purchased as my sports car seals no longer seal 😆 and so this time of year, I'm always getting a wet bum and leg, so I am chuffed to have finally found a good quality solution! Tested on a road trip on Sunday and it worked a dream! Thick, cosy and doesn't budge! Love it! Thanks Northcore xox
Very well made and sturdy seat cover with good waterproofing.Being universal fit it is rather looser than I would have liked but its easy to put on and take off when I'm not working as a gardener.
Quick delivery and an excellent multipurpose garment. Quick drying inner too.
Not used yet but looks the part, well packed and quick delivery big thumbs up from me
Bought the hibiscus seat covers for our VW T4. Fit perfectly and are of great quality. Service was prompt and the website is fantastic to use. Would highly recommend.
Quick efficient delivery and great quality product. Would definitely recommend.
Easy to use website, good communication and quick delivery...effortless transaction...thank you!
No problem finding the items I needed on the website and placing my order. Regular communication kept me updated about delivery timescales. Items arrived well packaged and in time. Thanks very much!
Fast delivery and excellent pair of winter work boots
Quick delivery. Good quality item, great backpack. Would purchase from this company again.
product seems like a good quality, but i ordered the incorrect item.
returns process is easy to complete.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.