I was looking into SaunaLife's Outdoor Sauna E8, and I must say, their team really is top-notch! Maya was incredibly patient and helpful, answering all my questions. They went above and beyond, and lo... See more
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Despite not buying anything, Norse Steam was extremely informative and helpful when I was shopping for a sauna setup! Searching, seeing, and learning what goes will with what was super easy on the sit... See more
Really amazing customer service, I usually don't write reviews but I really wanted to say how thankful i am to the team. I had so many questions about my sauna heater and they always checked back with... See more
Do not believe the fake reviews from family and employees. This company is a sham and ripoff. They are responsive at first to get the sale. Then once the sale is over they will ignore you. They will n... See more
Company replied
Company details
Written by the company
Norse Steam is an authorized sauna dealer that carries the most popular saunas from premium manufacturers like Dundalk Leisurecraft, SaunaLife, Finnmark, True North Sauna, Harvia, HUUM heaters and more. We strive to create a hassle free, worry free sauna shopping experience. We understand how many options of saunas, and sauna heaters there are, and you might not know which is best for your budget, best for your own specific needs and desires. We understand the importance of providing financing options so that you can easily afford a sauna. All our Saunas- both Indoor, Outdoors and Infrared Saunas are either Canadian or European brands that all ship within the US and Canada. We pride ourself with our knowledgeable suppliers and manufacturers that have more than 50+ years of experience. We will always be transparent with our customers and with our pricing- following MSRP. Any questions or concerns you may have, we will connect you to the right sauna expert to ease assure your worries.
Contact info
5830 E 2nd St, Ste 7000 #11887,, 82609, Casper, United States
- +1(877)6677878
- support@norsesteam.com
- norsesteam.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Dundalk & Huum
We purchased the 6 person Dundalk Leisurecraft Georgian sauna, with the Huum Hive Wood 13 stove, and are so happy we did! We grew up using the sauna, so to have one in our backyard again, is such a treat! The instructions for the build were easy to follow, and the customer service from Maya was 10/10! I would definitely buy from them in the future.
We love our sauna!
We love our sauna! So easy to put together- I (pregnant) was easily able to help my husband put this together. He’s spent many evenings in it and has seen the benefits already. I’ll be enjoying those benefits as soon as I can!
It was the perfect addition to add in while we complete our basement.
We’ve had no issues!
Love it!
Fake reviews horrible company
Do not believe the fake reviews from family and employees. This company is a sham and ripoff. They are responsive at first to get the sale. Then once the sale is over they will ignore you. They will not stand by their products and will tell you they are just the middle man. If something is wrong with the product or missing you are out of luck. You will get screwed over. Do not buy online, buy local. Stay far away from this company if you want what you actually paid for. They claim to accommodate which is totally false. I changed the original sauna due to poor reviews. They expect you to be nice after being glued and ripped off. I dont live in a world where I am ripped off and lied to.

Reply from Norse Steam
Maya was very helpful and responsive…
Maya was very helpful and responsive throughout the process. Items arrived as expected, would highly recommend!
Maya makes the difference
From my very first contact with Maya she was very helpful, friendly and extremely responsive. She worked with the manufacturer regarding my needs, always kept me updated, provided me with a great price and it was a perfect experience from start to finish.
Excellent customer service
Maya was great to work with. We had an issue with the sauna not reaching the maximum temperature, and she connected us with a manufacturer’s technician that helped us solve the issue. We would definitely purchase from Norse Steam again.
Exceeded all expectations in terms of…
Exceeded all expectations in terms of price, sales, and delivery. Will use them again and recommended to all.
Exceptional support and responsiveness…
Exceptional support and responsiveness to calls and questions. The Heater I purchased was on hand and shipped on schedule and (most importantly) without damage. Thanks Maya!! You all are my go-to for sauna heaters!
The Tech support was first rate clean…
The Tech support was first rate clean across the board. The tech Mike listened to the issues at hand and we were able to get everything going. Not everyone takes the time to listen .
My last unit lasted EIGHTEEN years and ran seventeen hours a day six days a week and eleven hours on Sunday. What more can I say
Mr Steam Generator Review
I was in a rush and needed the unit right away. Found the best price on Norse Steam. Never heard about this website and so decided to vet it. During my vetting process, I ran into Maya and she was a god send. Maya was very responsive and quickly found the unit and got it shipped right away. My unit arrived in two days ahead of schedule and in very good condition. I would gladly do business with Norse Steam and particularly with Maya.
Great response and knowledge
Great response and knowledge! Very helpful to find the right choice for my needs.
Great products, exceptional customer service
The customer service was absolutely amazing, they helped me find the most affordable heater for my sauna and even got free shipping! Truly an amazing experience and we will be shopping with Norse Steam again.
Sauna Quiz helped me narrow down my…
Sauna Quiz helped me narrow down my options. My family and I were looking to buy a sauna for our house, but we didn't know which to choose from all the options. Their sauna quiz narrowed down my choice, and i got a 7% off discount on top which was very helpful.
I was looking into SaunaLife's Outdoor…
I was looking into SaunaLife's Outdoor Sauna E8, and I must say, their team really is top-notch! Maya was incredibly patient and helpful, answering all my questions. They went above and beyond, and loved that they gave me 30 days return policy. Highly recommend them!
Really amazing customer service
Really amazing customer service, I usually don't write reviews but I really wanted to say how thankful i am to the team. I had so many questions about my sauna heater and they always checked back with me and really reassured me. I 100% recommend Norse Steam if you are trying to find a prefect sauna match!
Great quality and customer service
Sure! Here’s the revised review:
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**Review:**
I recently purchased a sauna for my house in Utah and couldn't be happier! The installation process was smooth, and the quality is exceptional. The sauna provides a serene and inviting space, perfect for unwinding after a long day. It’s incredibly easy to use and maintain, with modern features that enhance the overall experience. This addition has transformed my home into a personal oasis. Highly recommend!
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The sauna I got is amazing
The sauna I got is amazing. I booked a consultation because I didn't know what I needed and they helped me understand what sauna is best for me given my needs.
Excellent customer service
Excellent customer service. Helped me pick out the sauna. Free shipping was an added bonus. Seamless experience.
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