Norsegarde Reviews 158

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the products, often describing them as beautiful, well-made, and of good quality, with many appreciating the intricate details and unique designs. The customer service is frequently highlighted as exceptional, with people praising the quick responses and professional assistance in resolving issues. Many also report fast delivery, with items arriving promptly and well-packaged. However, some customers experienced issues with product quality, noting items that broke quickly, had sharp edges, or appeared cheap. There were also occasional concerns about delivery times, with some orders taking longer than expected or being shipped from unexpected locations like China.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design, with many expressing extreme happiness... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast shipping and... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the ease of ordering, prompt... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as exceptional, very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service was great at resolving an incorrect item being sent and replaced it free of charge. Lovely products and decent quality, only a star less as the jewellery arrives in a nice custom bag... See more

Rated 4 out of 5 stars

I am very appreciative of the crucifix figure, it is a very fine piece. The leather chain is also fine. However, two days after I had received the necklace I was wearing it and it broke. I went to a j... See more

Rated 4 out of 5 stars

I love the item. The pendant is bigger than I expected, but that is not a problem. I ordered a separate leather cord as it wasn't clear that it came with its own chain, but now I have a choice. All in... See more

Rated 4 out of 5 stars

I am overall satisfied with the bracelet. The delivery was fast. The only thing that prevents me from putting 5 stars is the fact that feathers on ravens’ heads were too sharp and I cut myself with t... See more



Contact info

4.0

Great

TrustScore 4 out of 5

158 reviews

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1-star

Replied to 46% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

The best Customer Service I have ever had

The best Customer Service I have ever had to deal with, they responded almost immediately and helped without making a big deal out of it. I definitely recommend their products as well because they are of very high quality!

4 February 2026
Unprompted review
Rated 2 out of 5 stars

Purchased both a 28in silver chain and…

Purchased both a 28in silver chain and a silver raven head torque bracelet. First off both came in packages with Chinese labels on them. Somehow the tracking came from Canada. Are they Canadian based?
The chain feels cheap. Like rough edges around the fittings that scrape your neck. For a $120 chain, I expect better.
The silver raven head bracelet- it’s definitely not hand made or forged. It’s cast, poured metal into a mold. It’s a solid piece, but there are rough edges. I feel like if I adjust it too much the metal will become brittle and snap.
The ravens beaks are sharp enough to cut through a layer of skin or two. The underside of the ravens heads tend to dig in to my skin a bit. Not huge, but for $250 bucks I expect better.
Overall do not recommend.
Two stars for sending actual silver.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Mart’s opinion

Ordering was simple,and the product looked great in the picture.On receiving it,iwas not disappointed.It was a gift and the person who got it was over the moon!!.Well packaged and a lovely item.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellently Crafted

My Helm of Awe Signet Ring - Stainless Steel is exactly what is advertised. Excellently crafted, perfect fit. Very happy with this product. This is my second purchase from Norsegarde and the same both time, great experience with products purchased, shipping very quick to Australia.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend Norsegarde

I highly recommend Norsegarde, they have a great selection of good quality gifts. Their service was fantastic and my order arrived promptly and quickly. It was well packaged and undamaged. I'd bought the wolf fang pendant as a gift for my Grandson and he loves it and he said that it was his favourite!!!

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Be very careful of this company!

Be very careful of this company!
Bought a bracelet from them for christmas, it was stuck in China for around 8 days. Tried to contact the customer service then and they were incredibly unhelpful.
Then it says it was delivered, it was not. So i contacted them again, after about a week of back and forth they were still incredibly unhelpful.
I wrote a review on their site and of course they took it down.
Please be careful, i'm unsure if this company is legit.

30 December 2025
Unprompted review
Norsegarde logo

Reply from Norsegarde

Hello, thank you for your feedback, and we’re sorry for the frustration this situation has caused.

Your order was shipped promptly, and Royal Mail’s tracking shows it was delivered on 24 December, including a delivery photo to your mailbox and a GPS-confirmed location. Delivery took 11 days during the Christmas period, which is within typical expectations at that time of year.

When an item is marked as delivered, it is no longer considered in transit. If you believe there may have been an issue with the delivery (for example, a misdelivery), we recommend contacting Royal Mail as soon as possible, as the parcel was shown as delivered alongside other mail items directed to your address.

Please note that neither we nor Royal Mail can be held responsible for the theft of any items within a household after delivery has been completed. However, despite the proof of delivery provided by Royal Mail, we have offered to resend the order as a goodwill gesture. Unfortunately, a refund is not possible in this situation.

We would also like to clarify that we do not remove customer reviews from our website. Your review remains visible, along with our response, on the relevant product page.

Rated 1 out of 5 stars

Cheap Chinese crap

Terrible quality, strap broke when I opened the package. The Mjolnir itself is basic and cheap quality.

Scammed.

23 December 2025
Unprompted review
Norsegarde logo

Reply from Norsegarde

Hello, thank you for your feedback. We’re sorry to hear you’re dissatisfied with your purchase. All products are expected to correspond to their product images. If there was an issue with the item you received, please contact us directly with additional details so we can review your concerns and assist you with any problems.

Rated 1 out of 5 stars

Not as expected

Not as expected. Prongs sticking up as if bent. Stone is supposed to be red… it is rust/orange.

1 October 2025
Unprompted review
Norsegarde logo

Reply from Norsegarde

Hello, thank you for sharing your feedback. We’re sorry to hear the piece didn’t meet your expectations. If you believe there may be an issue with the item you received, please feel free to reach out to us directly with additional details so we can better understand your concerns.

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