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Norma Reed Reviews 282

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TrustScore 5 out of 5

4.8

Dress Store
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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their exceptional helpfulness, patience, and knowledge. Customers consistently found their ideal dresses and products, often with personalized assistance and honest advice, leading to a smooth and positive shopping experience. The Oshawa Centre location is particularly highlighted for its excellent service and wide selection, making it a recommended destination for many. However, some people were dissatisfied with the service at a different branch, citing issues with communication, unfulfilled alteration requests, and dresses not being ready for pickup as promised. These experiences led to frustration and inconvenience, especially for those who traveled long distances only to find their expectations unmet.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing delight with the beautiful... See more

Location

People report positive experiences with location, specifically highlighting the Oshawa location as amazing... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent and amazing service, even... See more

User experience

Customers consistently note positive experiences with user experience, with many describing it as amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brooke in the Oshawa Centre location was an absolute dream! Friendly, helpful, she offer perfect solutions to make the plus size dress a perfect fit. Fantastic to have a store that carries plus size... See more

Rated 5 out of 5 stars

I am renewing my vows on my 25 wedding anniversary, just three weeks away and was in a panic. I found my ideal dress at Norma Reid and it is outstanding. The staff was patient and knowledgeable. Gre... See more

Rated 5 out of 5 stars

I had a really good experience here. Kristina was very helpful and made it easy to find a dress that actually fit me well. She showed me a few options, gave honest advice, and didn't make me feel rush... See more

Rated 5 out of 5 stars

My daughter just found the perfect prom dress at the Oshawa location! Deanna was amazing, she helped her navigate the many, many options and offered great advice on fits, styles and colours. Thank you... See more

Company details

  1. Dress Store
  2. Boutique
  3. Clothing Store
  4. Costume Jewelry Shop
  5. Women's Clothing Store

Written by the company

Norma Reed has been specializing in dresses since 1971. We pride ourselves on being able to provide the perfect dress for any occasion, whether it be a prom dress, bridesmaid dress, wedding gown, graduation dress or quinceanera gown. With our online store based in Los Angeles and Toronto and physical locations in two of the largest malls in Toronto and Oshawa, Fairview Mall and Oshawa Centre Mall, we are committed to providing an excellent customer experience. New soon-to-be locations coming to the United States soon!

Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent experience

Excellent experience! Kristina was very helpful helping me select dresses to try on, gave me feedback on each dress and was knowledgeable and not pushy at all. I found the dress for my event and will come back again! ( I also purchased here last year) Thank you!

11 June 2024
Unprompted review
Rated 5 out of 5 stars

Buying Grad Dresses…

I bought a dress for my younger daughter for her gr.8 grad and it fit her perfectly, so I came back to buy a dress for my older daughter's gr.12 grad! Great service, friendly staff and very helpful!

9 June 2024
Unprompted review
Rated 5 out of 5 stars

Norma Reed Oshawa : 10/10

The 2 women who were working on the floor were so sweet. I went to the Oshawa cwntre location and I loved that they were always so willing to helped me find the prettiest prom dress too.

9 June 2024
Unprompted review
Rated 5 out of 5 stars

Gala dress purchase

Came in to the store today to find a dress for a gala and the 2 ladies working there were so helpful, kind & honest. This is the 2nd year I’ve purchased a dress from here. They made the experience super fun and were so patient with the 3 kids my friend and I brought in with us. Will definitely come back for my next gown purchase.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

I love this so much

I love this so much! I found 2 perfect and lovely dresses. The customer service is exceptional and very welcoming and kind. The place is well maintained, organized, and nice to be in. Live laugh love Norma Reed!!! Thank you to Angela and Sheryah!

3 June 2024
Unprompted review

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