Norfolk Sheds Reviews 

332
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that drivers are exceptionally polite, punctual, and very helpful when dropping off items. Consumers also appreciate the supportive office staff, smooth communication, and the straightforward ordering process that makes the entire purchasing experience completely hassle-free. However, some customers also noted occasional issues with missing hardware parts or components upon arrival at their homes. A few reviewers mentioned receiving items with missing instructions, minor damages, or experiencing structural defects in the wood quality that required extra effort to resolve or resulted in considerable disappointment.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a mix of satisfaction and minor issues. Many... See more

Delivery service

Consumers find delivery service to be efficient and satisfactory, highlighting prompt arrival times and good... See more

Quality

Customers had ambiguous experiences with quality, expressing high satisfaction with sturdy structures and... See more

Service

Reviewers mention positive feedback about service, highlighting a hassle-free and smooth experience from... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication after purchase and before delivery was first class. The guys who delivered our shed were friendly, funny and extremely helpful. They phoned almost an hour before arrival and arrived with... See more

Rated 5 out of 5 stars

Really quick delivery, delivery man was really pleasant and helpful. Summer house was delivered in 2 weeks. Looks really well made and very substantial. Hoping all is there for it but cannot comment o... See more

Rated 5 out of 5 stars

Fantastic service, ordering was easy and got an emsil to say order recieved. Then a phone call to arrange delivery (which happened they could do next day). Assembling was straight forward and we love... See more

Rated 5 out of 5 stars

Very impressed with the service received from Norfolk Sheds. Kept informed regarding delivery, answered emails promptly. Quality if shed good, went together well. Replacement glass that was missi... See more


Company details

  1. Garden Building Supplier

Written by the company

Norfolk Sheds supply garden sheds, log cabins, summer houses, storage sheds & playhouses online. We offer quality products at low prices and free friendly advice from our UK-based team.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

332 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.5

All reviews

(332)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Delivered on time, delivery man very helpful, had a small issue with the summerhouse, i contacted the office and the issue was sorted within a couple of hours.

7 July 2024
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Mr Warner,

Thank you for your lovely feedback. We are really glad that you were satisfied with the product and our service. It was a pleasure doing business with you.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

It was easy to order online

It was easy to order online, we got a delivery date quickly and it was delivered on time, easy to put up with instructions manual and we are very happy with our new summer house.

1 July 2024
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Michelle,

Many thanks for taking the time to leave us your very kind feedback. We are really pleased that you were happy with our service. It was a pleasure having you as a customer.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Excellent

I had good communication with the company for delivery date, they came and installed the summerhouse it looks great I couldn't fault the team who worked hard on a hot day. The summerhouse is great quality,very pleased

20 July 2024
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Jennifer,

Many thanks for your very kind and honest review. We're very pleased that you were happy with the summerhouse and our installation team. It was a pleasure doing business with you.

Kind Regards
Norfolk Sheds Ltd.

Rated 1 out of 5 stars

Wouldn’t deliver.

Wouldn’t deliver.

6 July 2024
Norfolk Sheds logo

Reply from Norfolk Sheds

Dear Katie,

As per our delivery information and terms and conditions we only deliver to the UK mainland. Please check through these when placing future orders.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Excellent Servuce!

Ordered online 2.5 litre paint. Got acknowledgment of order and before despatch received email to verify I ordered correct item. Received item within 48 hours thereafter. Perfect!

23 June 2024
Rated 3 out of 5 stars

Hexagonal gazebo summerhouse

Purchased a small flat pack summerhouse, delivery was very efficient all went together ok however needed a lot of TLC with holes in the wood where the knots had dropped out, filler required at each vertical joint, handle didn’t fit door. Good value for money if you have time to spend on perfecting it.

16 June 2024
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, politely carried out, pre delivery texts being clearly and politely conveyed.
mgp244251
Drop3 Driver Neile Driver 08107

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, great team!
Ordered 2 cabins and had a delivery date within 2 weeks. The team were on time, great communication and very tidy. The cabins are wonderful. Thank you all.

26 June 2024
Unprompted review
Rated 1 out of 5 stars

Still no greenhouse

Still no greenhouse, delayed twice now. It was ordered on 16th April and was promised within 4 weeks. No notice given but when we chased it, the order had been moved back to 4th June. Today we are told it will be later. Impossible to get through on phone. After waiting in queue, we are just cut off having reached first position. This happened 3 times !!

31 May 2024
Unprompted review
Rated 3 out of 5 stars

Summerhouse arrived swiftly

Summerhouse arrived swiftly. One panel broken. Informed Norfolk & swift reply, stating that they had asked their supplier, Shire, to order a replacement & suggesting I contact the supplier rather than them for updates. That's when it all went wrong. Shire are virtually impossible to get through to, long wait on phone, then get " no one available to take your call, leave a message" They do not reply to e-mails either. This happened several times. When I finally got through to Shire they seemed to know nothing about the replacement & they would get back to me, they did not! Norfolk did get an answer from Shire in the end and after two weeks of waiting the item arrived. Most of this was not Norfolks doing but nonetheless be aware if ordering a Shire product.

25 April 2024

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