I have placed the order for the…
I have placed the order for the Norevia…
I have placed the order for the Norevia vibration platform, 169 euro, on the 22nd of July 2026 at midnight.
I have asked to cancel the order within 2 hours after payment. Tge next day i have received the answer that it was not possible because it was already sent….
On the 1st of July (after one week!) i have received the track and trace link for dhl Germany.
I have asked to cancel it again, or reroute it to return address in Germany!
I received again and again silly answers - “ just try it”.
Today the 13th of July, 2 weeks later! - the link for track and trace is still not recognizing the shipment number!
On the website they mention the return address in Germany, and i will need to pay the return shipping costs of 35-40 euros!!!!
Please kindly explain:
What kind of service it is?
Where is the platform?
Why I need to pay return shipping costs?
Why I need to try it when I have kindly explain to you that it was misunderstanding with my husband (he has ordered me another one, which I have received in 2days!) snd i have cancel the order within 2 hours of the payment?
Kindly refund the money.