I originally purchased a RedRevive Therapy wand in June of 2025. It worked well for 3 months until the wand wouldn’t work anymore. Since then I’ve gotten 2 replacement wands. Neither one worked when I... See more
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I was very sceptical about the Over Knee Massager however when you’re in pain you try anything. I don’t know if it’s psychosomatic or not but from daily use of 2 x 10 minutes I went from walking dow... See more
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The service was very quick, efficient and reliable and Roxanna, the customer advisor, even checked a day later whether everything was ok. Many thanks. I can’t yet say much about the insoles because... See more
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I have quite a few pairs of the shoe insoles now and they're certainly helping my feet. If they will ever 'correct' my bunions, well I don't as yet know, but I can now walk much further and pain-free,... See more
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Company details
Written by the company
Originally founded in search of a solution for family members' knee problems, Norelie products have won people's hearts and made life easier for thousands. This journey is just the beginning. Every day we work on new, fun products and improving our services.
Contact info
Veenkampen 1, Vries, Drenthe,, 9481, Veenkampen 1, Vries, Drenthe,, Netherlands
- info@norelie.de
- norelie.de
3.6
Average
602 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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I originally purchased a RedRevive…
I originally purchased a RedRevive Therapy wand in June of 2025. It worked well for 3 months until the wand wouldn’t work anymore. Since then I’ve gotten 2 replacement wands. Neither one worked when I first got them. Now I need to get my 3rd replacement wand since that one didn’t work either. I’ve read all of the positive posts. I think there AI generated. There is no live customer support. It’s all thru email. The wand comes from overseas. I doubt there’s any quality control. Bottom line I bought this product to help with my neurology. As of 3/28/26 I wouldn’t recommend this product to anyone. Anyone in pain from there neuropathy shouldn’t go thru the the additional frustration dealing with NORELIE. I plan to get the proper authorities n government departments involved in this. Enough is enough. Norman McLeod
28 March 2026
Unprompted review
Reply from Norelie
We are truly sorry to hear about your experience with the RedRevive Therapy wand and the frustration you’ve gone through with multiple replacements. This is not the level of quality or service we aim to provide, and we sincerely apologize for the inconvenience.
We want to make this right for you. Our customer support team will be reaching out to you directly to assist with resolving this issue and ensuring you receive a working product. Please know that we take your feedback seriously and are committed to improving both our product quality and support process.
Thank you for bringing this to our attention, and again, we apologize for the trouble you’ve experienced.
the quality of the Norelie food inlays…
the quality of the Norelie food inlays is excellent
and the Service is perfekt and fast ! For Any Probleme
there is a solution .AND Very kulant indeed
15 December 2025
Unprompted review
Reply from Norelie
Vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass Sie sowohl mit der Qualität unserer Einlagen als auch mit unserem schnellen und lösungsorientierten Service zufrieden sind. Schön, dass Sie sich bei uns gut aufgehoben fühlen. - Norelie
Impressive After Just One Week
After one week of daily use, I can already feel a difference. The price was fair and shipping was on time.
2 November 2025
Unprompted review
Reply from Norelie
It’s great to hear you’re already noticing results after just a week. Thanks for sharing your experience! - Norelie
Smooth Order from Start to Finish
Ordering was easy, delivery was quick, and the product worked exactly as described. Definitely worth the purchase.
1 November 2025
Unprompted review
Reply from Norelie
We’re so pleased everything went smoothly and the product met your expectations. Thank you for your kind feedback! - Norelie
A Bit Expensive but Worth It
It’s slightly more costly than some other options, but the comfort and effectiveness justify the price.
11 November 2025
Unprompted review
Reply from Norelie
We’re glad to hear the comfort and effectiveness made the product worthwhile for you. Thank you for sharing your feedback — it means a lot! - Norelie
Worth the wait
Shipping took a little longer than I expected, but the relief I’ve felt from using the product definitely makes up for it. Overall, I’m really satisfied and glad I gave it a try.
30 October 2025
Unprompted review
Reply from Norelie
We’re glad the product brought you the relief you were hoping for. Thank you for your patience and for giving us a try — we’re thrilled you’re satisfied! - Norelie
First Time Buyer, Very Impressed
I wasn’t sure what to expect, but my RedRevive arrived in under a week and worked as advertised. Great value for the money.
6 November 2025
Unprompted review
Reply from Norelie
We’re thrilled to hear your RedRevive arrived so quickly and met your expectations. Thank you for giving us a try — your feedback means a lot! -Norelie
Very friendly and quick response!!!
Very friendly and quick response!!!
20 November 2025
Unprompted review
Reply from Norelie
Thanks so much for your kind words! We’re thrilled you found our support both quick and friendly. Your feedback keeps us motivated to deliver the same experience every time. - Norelie
The service was excellent
The service was very quick, efficient and reliable and Roxanna, the customer advisor, even checked a day later whether everything was ok. Many thanks.
I can’t yet say much about the insoles because I’ve only just started to use them but I do think that they are very helpful.
12 November 2025
Unprompted review
Reply from Norelie
Thank you so much for your kind words. I’m glad to hear you felt well taken care of and that the follow‑up was helpful. It’s wonderful that the insoles are already showing promise, and I hope they continue to bring you comfort as you use them more. - Norelie
Really great customer service
Really great customer service. My ordered insoles were to big and Norelie sent me a new pair of insoles for free. I was allowed to keep the big ones.
7 November 2025
Unprompted review
Reply from Norelie
We’re glad the replacement worked out smoothly and that you could keep the original pair as well. Thank you for highlighting our customer service—it’s wonderful to know we made things easy for you. - Norelie
Kristeen supported me even through big…
Kristeen supported me even through big difficulties ! It took a lot of back and forth and thanks to her careful and customer dedicated treatment we came to a positive solution ! Thank you a lot Kristeen !
11 November 2025
Unprompted review
Reply from Norelie
Vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass Kristeen Sie auch in schwierigen Situationen unterstützt hat und gemeinsam mit Ihnen eine gute Lösung gefunden wurde. Ihre Anerkennung geben wir gerne an sie weiter. - Norelie
Friendly Service and Fast Delivery
Customer service was very responsive and my order arrived earlier than the estimated date. No complaints here.
29 October 2025
Unprompted review
Reply from Norelie
Thanks so much for your feedback! We're glad our team could assist quickly and that your order arrived ahead of schedule. We appreciate your support!
– Norelie
Excellent Quality for the Price
The build feels premium, yet the price was much lower than similar products I’ve seen. Delivery was prompt.
26 October 2025
Reply from Norelie
Thank you for the great feedback! We're so glad the quality and value impressed you—and that delivery was smooth too. - Norelie
Positively suprised and impressed
I ordered accidently the wrong size and asked for help and they were very supportive and offered me a free Delivery with the right size of insoles plus ... I'm so very grateful for this custumerservice
27 October 2025
Unprompted review
Reply from Norelie
Thank you so much for your kind words! We're thrilled we could quickly support you with the right size—no hassle, just care. Your appreciation means the world to us! - Norelie
Fast and customer oriented
16 October 2025
Unprompted review
Reply from Norelie
Thank you for the kind words! We're thrilled to hear you experienced fast and customer-focused service. That’s exactly what we aim for—every time. - Norelie
a good decision!
The insoles are just the right size and fit well into regular shoes. Customer service was very friendly and efficient, even though I apparently made a mistake when ordering.
16 October 2025
Unprompted review
Reply from Norelie
Vielen lieben Dank für Ihre positive Rückmeldung! Es freut uns sehr, dass die Einlegesohlen perfekt passen und unser Team Ihnen trotz des kleinen Missgeschicks schnell helfen konnte. Eine rundum gute Entscheidung! - Norelie
Service is good and flexible
Service is good and flexible - very happy
Can‘t review the product at the moment. It‘s too new
13 October 2025
Unprompted review
Reply from Norelie
Vielen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass Sie mit unserem Service zufrieden sind – und wir hoffen, dass das Produkt Sie genauso überzeugt, sobald Sie es etwas länger getestet haben. Melden Sie sich jederzeit, wenn Sie Fragen haben! - Norelie
Comfort Upgrade for My Shoes
The insoles made a huge difference in my daily walks. Delivery was quick and the pricing was fair.
10 July 2025
Unprompted review
Reply from Norelie
We’re thrilled the insoles made a real difference and that everything—from delivery to pricing—met your expectations. Happy walking!
Fast Replacement and Friendly Help
My first unit had a small defect, but customer service sent a replacement right away without extra cost.
5 August 2025
Unprompted review
Reply from Norelie
Thanks so much for your kind words! We’re glad we could resolve the issue quickly and get a new unit to you without hassle. Your satisfaction means everything to us.
Very quick and friendly customer…
Very quick and friendly customer service. I have ordered a wrong size by mistake. The right size was delivered immediately without any delay and without additional costs. The shoe insoles fit perfectly.
4 September 2025
Unprompted review
Reply from Norelie
Thank you so much for your lovely review! We’re glad we could quickly sort out the size issue and that the insoles fit perfectly. We’re always here if you need us again! – Norelie
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