NordVPN Reviews 48,363

the problem has been resolved in record time.

I don’t ever worry about my internet connection due to Nordvpn.
I have also relied upon the Nord protect.

NordVPN provides a great service. It protects incoming unsafe traffic to your device and also can 'hide' your real IP address as well as enabling anonymous browsing, you can 'browse' using servers from almost any country in the world.

I had a problem using NordVPN on a specific site. I could not find this issue addressed in the Support Center, so I began with the Chat. It was a bot, but the best I've encountered - replies were always to the point, and the dialogue moved forward.
When the bot could not help it referred the issue to a human, who joined the chat within seconds. I did not need to repeat steps (previous traumatic experience), the instructions I received were clear and detailed. My support human had so much patience and guided me through the time I got stuck despite the excellent instructions.
After a very long time of thoroughly trying various options with me and the issue not resolved, my problem was escalated and I will hear back within a few days.
Whether NordVPN will be able to resolve this issue or not is of less consequence. I had the best support encounter I could wish for.

amazing give raise

I've only had to reach out to their support team once in 4 years and when I did, they systematically worked through my issue and fully resolved it. Good product, good support.

Here is the updated review, seamlessly integrating the specific detail about your dedicated IP issue while maintaining a polished and professional tone.

Trustpilot Review Draft
Rating: ⭐⭐⭐⭐⭐ (5/5)

Title: Exceptional support from Margarita López!

Review:
I recently reached out to NordVPN support regarding an issue with my dedicated IP, and I had the pleasure of being assisted by Margarita López. She was incredibly professional, efficient, and polite throughout the entire interaction. Margarita listened to the problem carefully and provided clear, step-by-step guidance that resolved the dedicated IP issue quickly. It is rare to encounter such high-quality technical customer service. Thank you, Margarita, for the fantastic support and for making the experience so seamless!

Beatriz Morales has been most helpful with my enquiries

Not a good vpn due to the fact that vpn does not turn off when you close the app on your phone. My battery has drained many times without me realizing VPN was on in the background. Nord needs to have the option for vpn dis connecting when app is closed. Plenty of other companies do not have this issue.

Trustpilot huh! You are nothing ng more than a common thief. You are supposed to be protecting us from East India call centers, and you ARE ONE!

I spoke with Héctor Zambrano, at the beginning I was fearful that I might have to deal with a lot of bureaucracy but unfortunately that wasnt the case, Hector was attentive and efficent. You should give his a raise

Amelie Thornton a été efficace, pertinente et rapide.

the service does not slow down surfing and loading of web pages. the service also keeps my surfing private.

When something hinky is found, the site reaches out to see if I recognize the issue.

I travel quite a lot for work and often have to rely on hotel Wi-Fi, which always felt a bit risky. I decided to get this mainly for the extra security on public networks, and so far, it's been a smooth experience. My kids also use it on their tablets to watch their favorite shows from home while we are abroad. It took me a minute to figure out the map interface at first, but once you get the hang of it, it’s actually quite intuitive. Definitely feels like a reliable tool for a family that's always on the move.

The responding person identified very quickly the problem and proposed a solution. She was very available to assist me.

When ever i try to disconnect from and shut down the VPN, it turns off my internet. Some times i can turn it off and have it work, but that's after having re-opened it 2 to 4 times just to shut it down again.
When i try to close the program, it just forcibly re-opens itself unless i go into task manager and shut down all the tasks in quick succession. And the speed while i'm connected is horrible. I started a download with the VPN on. The timer told me it would take two hours despite being connected to the closest server. I managed to turn off the VPN, and it took 15 minutes after that.