Nordstrom Rack Reviews 

I love Nordstrom‘s rack. I love the deals. I love the shoes. I love the clothes. My biggest complaint is their music. Why do they insist on having teenage type music? Do they not know that there are older shoppers that don’t enjoy that loud banging music. Please stop. It makes me not want to shop and I spend a lot of money at Nordstrom’s rack.

Ordered two sweater sets in different color ways.
Got two pair of the same shoes.
How could they mess that up? So silly!
Go to customer service and they offer me a return label but tell me I don’t get a replacement order till they receive my return and process it. (Takes upward of 14 days according to their email)
I asked if there was a way to get the right items sent sooner and there was, if they charge me again.
Absolutely absurd policy when they made the mistake.
I told them never mind, got my shipping label, and will await my refund….in 14+ days.
If they are going to have awful customer service, they don’t deserve my money.
First time customer that could have ended up a lifelong customer had they just owned up to their mistake and actually made it right without punishing me.

I’m upset because you policy it’s a ridiculous… I make a mistake and I return to your store purchase I bought from Saks off … I mixed up the labels and I put tha stuff I bought from Saks to the box and I send it to you… you never email me or send back the box or clothes was in ..was worth 229$…
And the shoes I supposed to send to you then to Saks ..
and Saks they send it back to me after they open the box and see it wasn’t there’s merchandise … and I wonder why can you did the same thing…?? all my information was in the label box… why have to lose my stuff and lose my money… never gonna buy anything for you again…

Today, I did some shopping at Nordstrom Rack in Schererville, Indiana. While shopping, I noticed this beautiful blazer. I hesitated to grab it, but eventually, I did.

As I began placing my items on the table, the cashier began to peel off the ticket price on the blazer, and I asked her why. She stated that the price wasn’t being recognized by the POS system. The cashier then called a manager.

The manager came to the register and she too began to peel off all the price stickers. She then told me she needed to investigate the issue! She took the blazer with her.

After thinking while at the register, I wanted to make sure my video captured her face and the blazer, so I asked them to bring the blazer back to the register.

The treatment was disheartening and embarrassing! I have been an overly active customer with Nordstrom Rack in Scherville.

The majority of the items a purchased today needed a price adjustment because the POS system wasn't capturing the sales price.

They refused to sell me the item.

I wish gift card entry was easier when checking out. I take full responsibility for not looking more into this, but the 4 digits o/s of the scratch bar are also included when entering the number. Can a small dialog box be added to the form? I am not the brightest bulb in the chandelier I know, but I wish it was more obvious.

I shop at NR Boulder, CO.
Bianca is a manager there and I have always found her to be so positive, helpful and accommodating. Her great attitude rubs off onto her sales team on the floor as well!

I was shopping at the location in Framingham last night. Sale sweaters were 40% off..one of the sweaters I was getting rang up wrong and the “assistant”refused to adjust the price. He then adjusted the price but then refused to take off the 40% off. He then called the SM..SM told him to adjust it. I am embarrassed for him. I’ve worked in retail my entire life how he treated me was completely disrespectful.

I ordered a dress online for an event almost two weeks before the event
Eight days later I get an email that my dress was delivered. Immediately I go outside to locate my package,no where to be found and wasnt placed in mailbox. Call nordstroms and was told sorry we will give you a refund in 5 business days. What awful customer service I asked if the dress can be shipped to a store and supervisor was extremely unwilling to help said NO just a refund. I will never buy from your store again or order online.
Its not always about the money, this dress was specifically for this event and was counting on it since now I didnt have the time to go out and shop, I had to cancel my reservation on Valentines day.
Very dissapointed and flabergasted on how customer service treats you.

I was at the checkout when I got a call that my dad fell and needed to go to the hospital. I left my merchandise with the checker and told her I'd be right back. Once I realized I'd be a few hours I called the store to see if they would hold my purchase. Keep in mind it was already bagged and ready to go, I just panicked and ran out the door. I was told no we don't do holds. I told them I would be back before closing and my purchase was already bagged and the "manager: still denied the hold. The "manager" was a jerk and completely antagonizing. I couldnt understand, why cant you just put my bag aside? I always loved Nordstrom and Nordstrom Rack ftheir customer service has always been too notch , but it's gone way down Hill. The Clackamas Oregon Nordstrom Rack is now a gross second hand store. I used to love that store. . I was told to blame Cooperate, Way to go the extra mile Clackamas Nordstrom Rack.

Purchased a dress online. While shopping and comparing products, I suddenly got kicked off the website because I had logged on too many times and was deemed "suspicious." What? Used incognito mode and made a purchase - but was forced to register an account first. No guest check out. When my item arrived it was horrible quality. Went to the original email to initiate a return - and was blocked from the website again. Did it on my phone. $10 freaking return shipping fee, for a flimsy dress that weighs ounces. Will never shop here again.

I went to the 20 City Blvd W, Orange, CA 92868 store and bought a pair of Cloud X low-intensity running shoes for around $110 USA. I hardly wore them, and they lasted less than three months. I called them to ask for an email address where I could send a picture of the shoes with holes in them and the purchase receipt. They said their policy is only valid for 30 days! It was a ripoff! Now, with their crazy president and unfair policies, I advise you to stay away from investing in the American economy!

The worst website. Always ship wrong items and then charge for return shipping label.

My order was almost two weeks late. Once it finally arrived one of the pieces was sent incorrectly. The items were individually packaged but in order to get the right item I have to send the whole order back. No credit offered despite the whole order being messed up.
The whole time the order was late no one was able to tell me why or what could be done to located or replace the order. They blamed the manufacturer Unsimply Stitched. I have to take time, gas, and effort to fix the company's mistake.
Don't waste your time or support this company.

Ordered items waited weeks and emailed them, they replied at customs in the UK.
2 weeks later I was told it had been delivered pure lies as they emailed me saying they called my post office and said the they called the delivery company and told it was delivered that day, Which was 25th December. What delivery company opens Christmas day? Then told I would be refunded. 4 weeks later still no refund. This site is a scam.

Never buy something from them online. I bought a pair of UGG on 4th Jan 2025, and now they're saying the amount I see deducted from my bank account is just a pending charge that will fall in the next days. I clearly lost €56 so annoying.

They're not reliable at all.

Nordstrom rack online is a negative experience overall. I ordered a puffer jacket that included a puffer scarf. When I picked up my order they forgot to package the scarf. Of course there was nothing they can do. I tried to return it because I had no other choice since they messed up and didn’t really wanna take accountability, they said I couldn’t make the return there ( Nordstrom rack) that I had to go to an actual Nordstrom keep in mind, this is a very busy time and lines are insane/ parking lots are full. They treated me like I was an inconvenience for them and had to pay for their mess up. Terrible . Never again.

It my first time buying from this store, and I have the worst experience ever. The item that they send me was already worn, there was makeup, and food stains all over the product. Waste my time and energy to go return stuff that wasn’t my fault.

This was a terrible experience trying to place a simple order delivered to my son at a Coast Guard station not a military base in Washington State We had no problem using Saks fifth avenue for Christmas and they deliver to the station I was on a chat for more than 1 hour and they refused to accept the address that is readily available on the internet for the station they requested to send the item to a store near me and refused to waive the shipping fee even though I would then have to turn around and pay for shipping to the station myself terrible terrible customer service

Shopping online, says that if you pick up from store it's free shipping

Keep an eye on that, because they charge $9.95.

It's not free shipping, you have to pay the shipping cost!!!

It happened to me and they don't refund back the shipping cost.

It is not clear on the web either is free or not.

Don’t order from them, you will get shitty products and no money back!

I ordered 3 items. Two came, looked cheap and one never arrived. Nobody will answer you or refund your money. It’s a total scam!