Nordstrom Rack Reviews 

Nordstrom Rack Brea… Store 329
Thank YOU Bianca for your EXCELLENT CUSTOMER Service! You went above & beyond to get me the Cowboy T-Shirt I wanted!

I bought a puffer coat at the Rack. I noticed the zipper wasn't working correctly. Then the other day the zipper just came apart and I've had the coat for over a month.

The first purchase was a coat and when I received it still had the security tag on it. The second was some boots I order it on Nov 8 supposed to receive it on Nov 14 and I still don’t have the boots. I asked for a refund the delivery research department has responded back or issue a refund. I will never make another purchase. The customer service has provided no assistance and im fighting with them daily to get my money back

Ordered online and canceled 5 minutes after ordering. Called to make sure it was canceled and they said they couldn't cancel the order. Are they so broke that they won't cancel orders. Horrible customer service. Don't bother requesting a canceling right away they WON'T do it.

The products can be found inside the stores so it's better than an "outlet" store. The customer service is good. And my toddler ran away once so I contacted an employee who happened to have a walkie talkie and they were quick to guard the door, very responsive, very impressive. This was in 2008 but I will state today's date since I can't choose that date.

First and last time at Crocker park store. Store was disheveled. Shoe department isles were so small. 2 small stools to sit on and had to wait to use one. I’m going to buy $80.00 shoes and can’t try them on anywhere? Couldn’t believe There were 3 dogs in the store. It was raining the day I was there. Kept thinking if I had bought something it would be covered with dog hair and smell like wet dog. How are dogs allowed in a retail store where there is fabric? Disgusting store.

I had a question about pricing. Carie handled my question. She was polite, respectful, easy to work with, and she took care of everything. I'm very happy

Never got my order and this company Is a scam they never delivered product nor refunded

I bought 2 mini fragrances on 11/2/2024 from NOrdstrom RAck in Glendale Avenue, Glendale, CA. I went back to the store yesterday, 11/6/2024 to return/exchange said items. I was told there was not return on cosmetics and fragrances are cosmetics. I said it did not say so in my receipt. The cashier/manager replied that there are signs posted around the store. I said that I did not see any sign (I actually took pictures before I left) to which the reply was : 'it's in our website'. I did check the website and it says : "Beauty items are final sale, unless otherwise specified." Who ever checks the website before going shopping? I believe it should be in the receipt or have signage in the display shelves/check out counter.

I purchased a $650 bag that was delivered to the new store in Omaha. I picked up the bag which was in a shipping box and when I got it home to open it up, I realized they sent me the wrong bag. The bag they sent me was not my style at all and $200 less than the bag I ordered and wanted. I contacted customer service which is the worst CS I've ever received. They wanted me to pay an additional $650 to send a replacement. When I told them no....they can send the replacement once I return the bag they insisted on getting my Credit Card info to "hold" just in case. What???!! This business is a scam.

Bought a sandle Karl lagerfeld and it broke the 2nd time I wore it , I was out of the country I couldn’t return it and they won’t gave me my money back ,
I am sure this is a fake and not the original brand . I never had issues with the original brand like this .
They sell the fake brand not the original

Well, I tried ordering some items from the website, but I didn't know that's user unfriendly.
1- I ordered on website as a guest, but it wouldn't let me use gift card & credit card together. Played for 30 min. Then I figured to call Customer service for help.
2- Wow what a mistake getting hold of customer service. She couldn't figure out how to help me, so she asked me to delete my order because she'll just make a new order for me. So I gave in and let her enter in my order, boy what a process. Had to spell everything out, I guess their customer service is connected to a call center, sweet polite lady answered my call, but she kept messing up the item number entry, so she kept getting different prices than I had, so I just thanked her, said goodbye and hung up. That was 30 min.
3- Back to the website again, re-entered all my items again, entered gift card and credit card info, but the system kept trying to have me apply for their credits card, which I didn't want, finally after 3 times I was able to check out and submit my payment. But something didn't look right on the receipt. It only showed my credit card being charged for the entire bill, no sign of gift card.
4- Back to calling customer service, different location, different person.🤔🤔🤔 explained everything, they informed me that only my credit card is being charged. So I asked them that it needs to be changed because I'm trying to use the $50 balance from my gift card. Now they tell me again that they can cancel that order and help me place my order manually. I explained to them that I don't feel comfortable giving my card number, according to him they were going to send a link to me to enter my credit info so this way they won't have my info. I had to put my thinking hat on. So I asked him why can't they take my cancelled order and just re-enter it but add my gift card info since they have all the other info in the system
5- Finally, getting somewhere , he agreed and 20 min later I have a confirmation that my order is complete.
6- so what did I learn during the hour forty-five minutes trying to use my Nordstrom rack GC. That giving GC could be a nightmare for the recipient, from now I'm giving cash, and if anyone gives me Nordstrom GC I will be regifting it to my enemy, keep them occupied with the call center 😕😕😕
By the way no discount offered by customer service for wasting my hour forty five minutes to use their user unfriendly system. Which call center did confirm that they received many calls with the same issue

Went to the store in Boca Raton, on Glades Road. The lady Maribel working in the dressing room was beyond rude. She never said “excuse me” or “please” I asked her if I could have the bigger room as I was my daughter and she said “wait!” , as the store announced they were closing she started slamming every door in the dressing room so loudly as to scare customers. Then even when I brought all the clothes in my hands back on hangers, she then shouted at me as I was leaving “where is the number ?!! This is not the way to treat a client. To shout, give an attitude, try to intimidate. When I asked her for her name as I needed to complaint. She says GO Ahead! Basically , she used to treat people like this and fears no repercussions. Really bad look for Nordstrom rack.

Great customer service. Nice bathrooms and dressing rooms. Mahr who checked me out was so pleasant and showed interest in my purchases. Receipt 0015400912861016246 Lynwood WA

I spend so much money at the Rack. Today I went in to return a pair of pants that I received yesterday. I was at the store on Colorado Blvd in Denver. Monica who was handling my return, insisted loudly that I had worn the pants and was not willing to return them. All of the tags were attached and the box said it was delivered yesterday. She made such a scene and called someone over, who told her to return it. She looked at me and told me she will make a one time exception to return this item just once. I never even wore them. She made sure everyone in the store new and completely embarrased me. I guess we cannot easily return our online orders any longer. Its too bad. I use to love shopping online at Nordstromrack, but not for service like this.

Ordered 2 pairs of gucci sunglasses and the package arrived empty. There were no items inside. On contactin nordstrom their delivery research team just sent an email that they investigated and the item was delivered at the said shipping address.They did not even care to understand my concern properly when I said that the package was delivered but the items inside were not there. Wish I had read the reviews earlier about Nordstrom and their shipping company Lasership where the package was not either delivered or empty package delivered. Did not expect this kind of service from Nordstrom. They are simply denying any kind of refund/replacement witthout proper investigation.

Oh, my Lord, I don't know why there are so many bad reviews for this store in this site. I love this store. Their quality is outstanding, and their prices are reasonable. Their items are different, unique. I have had the most helpful assistants, and I have been able to return two items without hesitation. I have ordered online with confidence.

This store ha just went down. I shopped there on line with my gift card and Nordstrom Rack took my gift card and canceled my order and told me it would be 5-7 days before I could get a refund. So now I’m out of 154.00.

They sell items they don’t have, then cancel your order later. Tried to then cancel my other item (that I only ordered because I was ordering something else) and ‘Sara’ the customer service rep said she would not waive shipping costs (and tried to initially appease me by saying she was waiving restocking fees, which I wasn’t subject to anyway). Horrible customer service and totally undependable. Stay way.

I ordered a pair of new balance shoes from their online store. I recieved them in a timely manner, however, the shoes weren’t to my liking, and I wanted to initiate a return. That is when I learned that Nordstrom‘s will only return the subtotal amount (not the taxes and not the shipping). But that’s not even the worst part, they try and charge you an additional $10 for restocking fee! HAHA! So on a $79 pair of shoes, I will get back $58!

I contacted their so-called “customer care text messaging service”, and that was literally pointless, because the person that I spoke with was one of the most brainless and unhelpful people that I’ve ever encountered.

I will be calling in to their customer care line tomorrow to let them know what I think of their shady business practices. This is the first ever encounter with this low budget thieving company, and I assure you that it will be my last!