NordPass® Password Manager Reviews 2,024

Kurt was efficient, polite and helpful in making some changes to my account. Nord is great to deal with.

I would not recommend Nordpass - the product is OK but the refund policy is very restrictive. I'd been with them for two years. They claim they sent a renewal email notice, I didn't receive it. So I had another year charged to my expired credit card. As soon as I noticed I asked for my service to be cancelled and the money refunded. They cancelled the service but refused to refund. Absolutely my fault for forgetting to turn off auto renew, but the inflexibility of the return policy leaves a very bad taste. I've now paid for one year of a service that was cancelled. It's software, not something physical I'd received. I’ll be finding another company who’s refund policy is more forgiving i.e. if you're a human that made a mistake and may not be able to afford a surprise charge.

Beyond the password managing side of things and its cool features, the customer service top notch. I had a major issue with logging in but I have got a hold of customer service within 2 minutes and Bob in particular provided me with every solution possible, and workarounds aswell which I appreciated.

Kingsley saved the day! I had a tech issue with logging in as a new user and Kingsley was able to walk me through it in a live chat and was extremely patient with me while I logged into all the devices I wanted to use NordPass with. I truly appreciate the help Kingsley provided and I am looking forward to using this password manager. Thank you again!

Significant Negative ONE STAR user reviews has drastically reduced their overall ratings. It appears that Kim Komando`s reviews has stimulated many to go against her advice. Once more, the huge number of problems with NordPass Password Manager have forced me to cancel my payment for the app. Especially those reported Mac problems

I needed help with cancelling my subscription and receiving a refund within the 30-day window, and my agent Marcos Fernandez made the process super quick and easy. Thank you!

I had trouble logging into NordPass due to an issue with the authenticator and couldn’t figure out why. Kurt on the messaging service quickly understood my time-sensitive situation and provided invaluable support to get me back in. Crisis resolved—excellent service!

Bob was really kind and helpful!

It works fine on iPhone, but on Android is a complete different story. Most of the times the autofill does not work, while there is a login available. This is the main reason I subscribed to this service.

Support does not know what to do. I did a whole list of stuff to try to get the problem solved, but nothing works. I tested 1Password and everything works fine on 1Password.

I cannot get my money back, its over the 30 day refund policy, yet you fully advertise the tool works on Android. It clearly does not. At least admit its a buggy mess and you try to fix it. Your support does not know what to do then just ramble the usual faq stuff. Reinstall, remove cache etc.

Be aware, Android can be a no go. I was using it with a Samsung S23.

To support, if you really care, this is my ticket id #18454395. Good luck.

Alex was Extremely capable of solving my issue with finding and using NordPass. In less than five minutes I was on my way.

I love Vicente Aranda.

Quick reponse time (less than 20s) with Kurt

Not being able to offer 2FA or MFA to personal plans is nonsense.

I was planning to shift from a bigger competitor to NordPass but I am just shocked and disappointed that the company offers this feature on Business plans, but not on personal ones. As a paid personal customer I would immediately assume 2FA is the standard in 2025.

Disappointed.

Triss was a super-commnicator - professional and friendly too and knew how to deal with my lack of techno-savvy. She also made it clear that she wanted to be of assistance, which is important because I was feeling like an idiot because I did not know what to do.

Fixed my issue in minutes and the agent Marina Gonzalez was really helpful and kind

My issue was dealt with by Alex quickly and efficiently.

A fix was recommended which worked in no time at all

Ive tried many PW managers, but Nordpass is simply the and with CS like this, I have no doubt that I made the right decision to move

To the NordPass Customer Service Team Members,

I have used NordPass Customer Service on two different occasions. Each time they were amazing. Last summer I was locked out of my NordPass account due an error on my part. All of the Customer Service Team members were professional, kind, knowledgeable and extremely patient with me and helped me to get back into my account. Tere were several members that assisted me. This time was no different, I received my help and got my answer in a timely manner. With tremendous gratitude, I thank the great NordPass Team for always being there for me. The best to you all.

EXPERIENCES: Last Summer2024, Feb 28, 2025

Ned Goldman

Alex was quick and efficient to solve my issue!

Was able to help me. Use the history feature in the passwords to recover a password. Alex was quite helpful. Not giving 5 stars because I was disappointed that I cannot easily change all the passwords on all the sites I have passwords for, although I am pretty sure that ability is out of Alex's control.