Poor communication
I ordered black nitrile gloves (size S, 10 boxes) on 5 October, paid at checkout, but they still sent me an invoice afterwards.
Delivery was about three weeks late and nobody warned me; I had to chase them repeatedly by email and phone to get information about my order.
The gloves eventually arrived in another manufacturer's boxes without warning, and the box stated AQL 1.5 while the product page stated AQL 1.0. I use these gloves professionally, where there is direct contact with blood, so the product and its documentation must match exactly what I ordered, as safety is my first priority.
On the phone they explained to me that it is the same glove in different packaging, which they haven't yet updated on the website. But I wasn't warned beforehand, and I wasn't given thorough documentation showing that the gloves meet the standards of the product I actually ordered.
Very poor communication and service. Changes and delays should be communicated to customers before delivery, not after.
Unfortunately I will not be ordering from them again and wouldn’t recommend their service.
Reply from Nordic Safety ApS
Hi Anna,
We apologise for the delivery delay and for not keeping you properly informed. You should not have had to contact us repeatedly for updates.
The gloves you ordered are specified at AQL 1.0. AQL describes the acceptance criteria used when testing samples from a production batch for pinholes and leaks. AQL 1.0 is stricter than 1.5, although AQL 1.5 is an accepted level for medical examination gloves under EN 455-1. An AQL 1.5 marking does not, by itself, mean that a glove is unsuitable for work involving contact with blood.
Resistance to viral penetration is assessed separately, with the EN ISO 374-5 “VIRUS” designation indicating additional testing. The documentation must apply to the exact model supplied.
We understand your concern about the AQL 1.5 marking on the packaging you received. That difference needs a documented explanation, and referring to different packaging alone did not adequately address your question.
We will follow up through our existing email correspondence to check the supplied product against the manufacturer’s documentation, explain the marking discrepancy and arrange an appropriate resolution if the product does not match your order. We will also check the invoice and payment record to clarify why an invoice was issued after your payment.
Kind regards,
Nordic Safety