Update; The company has contacted me after leaving this review. They offered to exchange or discount the rug. I have updated my review from 3 to 4 stars. The rug is beautiful but the quality is no... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My order said would ship on Oct 21st. No shipment, have been charged. Have contacted customer service and received a vague response and then once I asked anything further they stopped responding... See more
Company replied
I have been a true fan of these Nordic Knot rugs for years. Once again, they did not disappoint!!! Great service, extremely competitive prices with excellent products. The rugs are simply high quali... See more
Company replied
We didn't make an appointment, but that didn't matter as Felicity was very welcoming, friendly and extremely helpful. I had seen what we wanted on line and Felicity showed us everything that we wante... See more
Company replied
Company details
Written by the company
Nordic Knots was founded on the Scandinavian tradition of functional design with a minimalist aesthetic. That's why we use only high-quality materials that put timeless Scandinavian design in focus, as well as ethical production practices, to create great rugs and curtains that last. It sounds simple, but we know it’s not easy to find rugs and curtains that look right, feel right, and are made right.
Contact info
United States
- hello@nordicknots.com
- nordicknots.com
4.3
Excellent
593 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Nordic Knots
Thanks so much!
Great experience
Quick delivery, well packaged and great quality carpet and curtains.
4 December 2025
Reply from Nordic Knots
Thank you Cynthia!
We purchased 2 rugs during the Black…
We purchased 2 rugs during the Black Friday sale. The jute rug is good quality and the design is unique and interesting. The Grand rug (in Walnut) is really disappointing, I wanted to love it so much. The color & material is great, but it's so impractical. It's one solid uniform color, so EVERYTHING shows. Tiny pieces of white thread or dust... The rug needs to be vacuumed daily (or more) if want it to look like the photos you see online. You realize that rugs are speckled with multiple shades of a given color for a reason. Now we're stuck repackaging and returning an 8x10 rug, not to mention the return fee. So TLDR: their designs & quality are very good, but the Grand rug is impractical for real life given the density and uniformity of the color.
11 December 2025
Unprompted review
Reply from Nordic Knots
Hi there, I have requested your information through Trustpilot so we can get in touch to help you resolve your issue!
Good rugs, terrible delivery
Good looking rugs well made with great quality wools. But NK should stop using FedEx. I bought two rugs and on both occasions had issues with the delivery, NK should seriously consider replacing FedEx at least in the UK.
3 December 2025
Unprompted review
Reply from Nordic Knots
Hi JB, thank you so much for your honest feedback! This is very valuable feedback for us--so sorry to hear you had issues with FedEx. We have requested your information via Trustpilot so we can look into your order more closely!
Chuffed to pieces
After a bit of a delay Nordic (Head of Customer Experience) was in touch and once shipped rug arrived in excellent condition. I am very pleased indeed. Thank you and confident to order again. I can see how genuinely important customer experience is to you.
Merry Christmas to all
8 December 2025
Unprompted review
Reply from Nordic Knots
Hi Mary Ann! We have requested your email address so we can get in touch with you shortly about this issue.
Missing refund of credit memo
After not having heard back for Nordic Knots on delivery of the carpet I took contact them, as they did not know when the product could be delivered the offer to refund, I received a credit memo, however it's not been possible to get information on when the refund of my payment will be made. The product was ordered in Denmark with payment method mobile pay, this should secure refund same time as credit memo is issued. It has not been possible to any feed back from Nordic Knots and it's not possible to get in contact with them on phone. I still hope to get my money back but feel uncertain of process from the company.
Nordic Knots should not charge customers before the ship the product, and when issuing a credit memo they should secure to refund my same means as the payment took place.
8 December 2025
Unprompted review
Reply from Nordic Knots
Hi Dorte! Thank you so much for your feedback. It looks like we've been in contact with you via email and confirmed your refund. Your refund should have posted already as we confirmed today. We will reach back out to you via email to confirm all is taken care of.
Reply from Nordic Knots
Thank you so much!
Great quality rugs
Great quality rugs
Easy quick delivery
Easy to return too
Expensive but worth it
9 October 2025
Unprompted review
Reply from Nordic Knots
Hi Shivani--thank you for your honest feedback!
Nothing sent after weeks asked for a…
Nothing sent after weeks asked for a refund as no contact at all
1 December 2025
Reply from Nordic Knots
Hi Jane! Thanks so much for leaving your honest feedback--it looks like our team was in touch to confirm your refund back on November 15th after you asked us to cancel the order. I will email you again to confirm all is taken care of, thanks so much for your understanding and patience.
Reply from Nordic Knots
Thank you so much, Shaun!
An instagram purchase I don’t regret
I got influenced by an instagram post and was at very hesitant to purchase a rug from them. But I eventually pulled the trigger because I think they have great designs for this price point. What put me at ease was the great customer service and seeing the quality of their rugs through samples in their showroom in soho. I have had no regrets of my purchase and considering buying another rug from them for another room
9 November 2025
Reply from Nordic Knots
Thank you so much for the awesome review, Dan! We're so happy you love your purchase and so happy we were able to help you in the NYC showroom! Come back anytime.
Reply from Nordic Knots
Hi Joe! Thank you so much for taking the time to write a review. We will be in touch with you via email to chat more about your experience.
Most horrible experience
Most horrible experience. Spent hours taking furniture out of my room. Sent the wrong size rug pad, had to cut it. Only to roll out the rug and discover dirt, stains, pulls, a NAIL and SPIDERS in the rug!!!! Do not order from them!
7 November 2025
Unprompted review
Reply from Nordic Knots
Hi Jillian! Thank you so much for your honest review. My name is Sandra and I am the one that helped you over the phone today and sent you the refund for both items. We are so sorry again about the experience you had but are happy that the rug and refund are taken care of! If there is anything else you need from us, of course you know where to reach us.
I like their products!
I have several rugs from Nordic Knots. I love them all. They loose very minimal to any hair, and they really look nice. I ordered my first custom-sized curtains recently and I'm super happy with it too. It's expensive indeed but the result is worth it. Their customer service is pretty useful too. I would recommend!
6 November 2025
Unprompted review
Reply from Nordic Knots
Hi Laury! Thanks so much for your amazing review!
Everything about the purchase exceeded…
Everything about the purchase exceeded our expectations! Will most definitely be purchasing more from this company in the future. Highly recommend!
30 October 2025
Reply from Nordic Knots
Hi Maria! Thank you so much!
Reply from Nordic Knots
Thank you so much, Corey! We're so happy to hear you're happy.
really enjoying my curtains!
2 February 2025
Reply from Nordic Knots
So great to hear, Leah! Thank you!
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