Nordic Knots Reviews 

590
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally high quality and beautiful designs of the rugs and curtains, noting that they look lovely and feel wonderful in their homes. People also mention that the customer service team is very responsive, attentive, and helpful when resolving questions or handling various requests. However, some reviewers were not happy with delivery delays and shipping issues where orders took much longer than expected to arrive at their homes. A few other people also felt that certain items shed excessively or showed unexpected wear and fraying shortly after purchase.

What people talk about most

Product

People report positive experiences with product, highlighting that the rugs are beautiful, of high quality,... See more

Quality

Clients share positive opinions on quality, frequently praising the beautiful designs, dense piles, and... See more

Delivery service

Consumers find delivery service to be a mixed experience, as while many reviewers praise prompt shipping,... See more

Customer service

Customers consistently note positive experiences with customer service, praising responsive support agents... See more

Order

Reviewers highlight ambiguous aspects of order, as opinions on the purchasing experience are deeply divided.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Update; The company has contacted me after leaving this review. They offered to exchange or discount the rug. I have updated my review from 3 to 4 stars. The rug is beautiful but the quality is no... See more

Company replied

Rated 4 out of 5 stars

My order said would ship on Oct 21st. No shipment, have been charged. Have contacted customer service and received a vague response and then once I asked anything further they stopped responding... See more

Company replied

Rated 5 out of 5 stars

I have been a true fan of these Nordic Knot rugs for years. Once again, they did not disappoint!!! Great service, extremely competitive prices with excellent products. The rugs are simply high quali... See more

Company replied

Rated 5 out of 5 stars

We didn't make an appointment, but that didn't matter as Felicity was very welcoming, friendly and extremely helpful. I had seen what we wanted on line and Felicity showed us everything that we wante... See more

Company replied


Company details

  1. Decoration and Interior Design Store

Written by the company

Nordic Knots was founded on the Scandinavian tradition of functional design with a minimalist aesthetic. That's why we use only high-quality materials that put timeless Scandinavian design in focus, as well as ethical production practices, to create great rugs and curtains that last. It sounds simple, but we know it’s not easy to find rugs and curtains that look right, feel right, and are made right.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

590 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(590)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful & High Quality

Our rugs were delivered within days and they are absolutely beautiful. We are very happy with our Nordic knots order and highly recommend working with this vendor. The quality of the rugs are absolutely stunning.

3 September 2026
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Reply from Nordic Knots

Hi Carmen,
thank you for the glowing review.

We look forward to helping you on your next project.

Rated 5 out of 5 stars

I bought a wonderful rug and it arrived…

I bought a wonderful rug and it arrived in Spain quickly, within a week. It came in a box folded (as opposed to rolled) and it had no folding marks when laid on the floor. I am in love with the design and the quality.

10 August 2026
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Reply from Nordic Knots

Hi Ana,

Thank you for your review. We are glad to hear you are happy with the design and the quality.

We look forward to helping you on your next project.

Rated 5 out of 5 stars

Great Fabrics

Looked at swatches from a number of companies--Two Pages, Gotain--and settled on Nordic Knots because the fabrics are so carefully curated. The Sheer in Perfect White looks and feels very high quality, even though it's polyester (also, the color is a slightly soft white). And the 100% cotton The Shade in Sand blocks plenty of light, but the remaining light has a warm glow. I was concerned that large long curtains in my loft space would look too hotel-y and corporate, but the subtle color and texture choices make them perfect for home.

2 September 2026
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Reply from Nordic Knots

Thank you for the thorough review.

We look forward to helping you on your next project.

Rated 5 out of 5 stars

Excellent quality with a refined range…

Excellent quality with a refined range of styles and colours. Impressive commitment to natural materials. Here the wool is used to perfection.

30 August 2026
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Reply from Nordic Knots

Hi David, Thank you for the glowing review. We look forward to helping you on your next project.

Rated 5 out of 5 stars

Really great carpet and equally great service

Really great carpet and equally great service. Chose the carpet after seeing their adverts on Instagram, chose size, ordered and it was here in a week or so. Lovely carpet. Great quality and with the right Scandinavian feel for our decor. Also bought a non slip under mat which fits perfectly.

29 August 2026
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Reply from Nordic Knots

Hi Brett, thank you for the kind words on the product and our service. We have shared this feedback internally.

Rated 5 out of 5 stars

Very pleased with my curtain…

I am very pleased with my curtain order. I was able to get a consultation appointment quickly, and Emma was very friendly and answered all my questions professionally.
My order arrived exactly as announced. The curtains were carefully pressed and neatly folded in sturdy packaging. The workmanship and sewing were excellent, and hanging the curtains was a breeze. They fell evenly and beautifully straight away, without even needing to be steamed.

Now I’m curious to see whether they will keep their shape just as well after washing or dry cleaning. So far, I’m very happy with my purchase and the overall service!

26 August 2026
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Reply from Nordic Knots

Thank you for the glowing review. We have passed on the feedback to Emma as its means a lot to acknowledge the great service.

Please remember the curtains are dry clean only.

Rated 5 out of 5 stars

The rug was beautiful

The rug was beautiful, but did not work for the space. I had a wonderful experience working with Saul (lead Customer Service). I would absolutely work with Nordic Knots again. I honestly can't believe this level of customer service exists.

26 August 2026
Unprompted review
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Reply from Nordic Knots

Thank you Lyndsay we have passed this feedback on to him.

We look forward to helping you on your next project.

Rated 5 out of 5 stars

Repeat customer

Repeat customer here. High quality rugs that last the test of time and are beautiful.

18 June 2026
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Reply from Nordic Knots

Thank you for coming back and ordering another rug! We look forward to helping you with your next project.

Rated 1 out of 5 stars

Not honest.

I ordered something that was running out of stock and immediately emailed them to hold it off because I’m on vacation. This happened at night. In the morning, I was told that they can’t because the items is already shipped. 3 heavy rugs, immediately shipped? And there is no tracking link they can provide to prove it.

Sounds like lies and bad customer service to me from a company with such expensive products.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Great quality and service

Good quality,easy to order and also delivery date can be chosen!Happy with the customer service too.

23 August 2026
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Reply from Nordic Knots

Great to hear you are happy with the delivery and quality of our rugs.

We look forward to helping you with your next project

Rated 5 out of 5 stars

service was perfect

service was perfect, also concerning the refund; and the rugs are very beautiful

23 August 2026
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Reply from Nordic Knots

Hi Marc, thank you for your review. glad to hear the service and refund went smoothly.

Rated 5 out of 5 stars

Stunning rug

Stunning rug. Changes the whole look of the room. Such quality. The only down side was the wait time but so worth it.

11 June 2026
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Reply from Nordic Knots

Hi Jennifer,

We agree that the right rug changes a room completely. Thank you for the feedback on the wait time. We are constantly updating our production times and hope to have delivery times improved in the future.

Rated 5 out of 5 stars

Fast & great product

Fast shipping, excellent quality

19 August 2026
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Reply from Nordic Knots

Hi Julie,

Thank you for the review and glad to hear the shipping was fast and that the rug was to your expectations on quality.

We look forward to helping you on your next project.

Rated 5 out of 5 stars
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Reply from Nordic Knots

Hi Alison, thank you for the review glad to hear you are happy with the product and service. We look forward to helping you with your next project.

Rated 5 out of 5 stars

Great site!

Quality products at good prices, very prompt shipping.

15 August 2026
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Reply from Nordic Knots

Great to hear you like the quality of the product and the shipping was prompt. We look forward to helping you with your next project.

Rated 5 out of 5 stars

5🌟🌟🌟🌟🌟🌟 EXPERIENCE

I have been a true fan of these Nordic Knot rugs for years. Once again, they did not disappoint!!! Great service, extremely competitive prices with excellent products. The rugs are simply high quality beautiful rugs. Additionally, the rugs I have purchased in the past have worn beautifully beyond my expectations… they were in high traffic areas for 6-7 years and maintained a very nice condition. I will continue to purchase Nordic Knot rugs in the future without hesitation.
Thank you, Nordic Knot!!!
Gina B

14 August 2026
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Reply from Nordic Knots

Hi Gina, Thank you for the very comprehensive review. We greatly appreciate you taking the time and glad our rugs stand the test of time.

We look forward to helping you with your next project.

Rated 5 out of 5 stars

Truly excellent customer service

Truly excellent customer service! Very attentive and understanding of customer needs.

Katrina from the support team was always in touch if there were any questions and showed that she really values the customer experience.

Thank you!

12 August 2026
Unprompted review
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Reply from Nordic Knots

Hi Sofiia,

Thank you for the review. We have passed on the feedback to Katrina and have recognised it internally.

We look forward to helping you on your next project.

Rated 5 out of 5 stars

Boho Shag…a dream in cream!

This rug is stunning and unique…it will be a focal point in any room. I went with the 8x10 but secretly wish I got the 9x12. :) You always get what you pay for, always!

12 August 2026
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Reply from Nordic Knots

Hi Shanna,

Than you for the glowing review. We look forward to helping you with your next project.

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