I placed an order 3 days ago. I still haven’t received an order confirmation. I have emailed them numerous times, sent them messages on Facebook messenger, contacted them through their “contact us”... See more
Company replied
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See what reviewers are saying
I brought 2 necklaces for my daughters. I placed the orders & received regular updates from Noor Qalb as to the progress of the orders & when they shipped out. Received the necklaces & they are be... See more
Company replied
Really happy with this necklace. The Arabic calligraphy looks beautiful, the gold has a nice shine, and it feels well made. My mothers been wearing it every day and shes already had a few compliments.... See more
I ordered a necklace and bracelet on 9 July. Only the necklace arrived, weeks late, with no bracelet and no explanation. The necklace itself is labelled "stainless steel" — not the 18k gold platin... See more
Company replied
Company details
Written by the company
FAITH YOU CAN WEAR, HERITAGE YOU CAN TRUST Our jewelry is designed to help you carry your faith with meaning and pride — pieces that honor your heritage while fitting your modern life. But what sets Noor Qalb apart is why we exist. When you choose our jewelry, you're wearing faith beautifully, standing with Palestine, and helping feed families through Share The Meal. This is more than jewelry. This is faith with purpose.
Contact info
United States
- contact@noorqalb.com
- noorqalb.com
You should know
3.5
Average
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My name finally looks right
Grew up in London with an Arabic name no one could pronounce. Seeing it in proper connected Arabic script, the way it's actually meant to look, meant more than I thought it would.
8 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
Your story truly touched us.
Knowing that your name finally feels right in its proper connected Arabic script means more than words can express.
We’re honored to have created a piece that carries such personal meaning and celebrates your identity in the way it was always meant to be seen.
We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
No donations to Palestine - Fraud - Scam
No donations to Palestine. Exploiting emotional triggers of cost and donations to Palestine.
There is no Mariam Al Mansouri
Return policy is a scam
Quality is very poor (this is an understatement)
It is a templated website by a Chinese seller & manufacturer using stock pictures.
The same seller is selling on similar templated websites.
Finally, there is no closing sale; it is a selling ploy.
Stay away.
If you fall for it, ensure you get a refund.
Ensure that the seller understands that there is no longer any point in selling with a Palestine angle and secure your refund and report thier AD's to Social Media platforms as misleading/fraudulent.
7 April 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re truly sorry to read your concerns and understand how serious they feel.
Please know that we are committed to transparency and building trust with our customers.
We’d love the opportunity to clarify this situation directly with you and ensure you feel confident in our service. Your feedback is important, and we want to make things right.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
No green skin after 6 months
I have sensitive skin and every gold plated piece I've owned has turned my neck green. Tested this one for 6 months. Not once. Not even a hint. Genuinely shocked.
4 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re delighted to hear that after six months of wearing your necklace, it remained comfortable and didn’t cause any irritation.
Knowing it exceeded your expectations, especially with sensitive skin, makes us proud of the quality we strive to deliver.
Your feedback reassures us that our pieces can be worn with confidence and joy. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Perfect graduation gift
Got this for my cousin's graduation. She wore it in every single graduation photo. Her mum messaged me asking where I got it. Ordered one for myself too.
9 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re delighted to know the necklace became such a meaningful graduation gift for your cousin and that it was part of every photo.
Hearing that her mum admired it enough to ask where it came from, and that you ordered one for yourself too, makes your story extra special.
Thank you for letting us be part of such a proud moment. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Beautiful and meaningful
Love that it supports Muslim families. The necklace is gorgeous and knowing the purchase goes somewhere meaningful made it an easy choice. Fast delivery too.
14 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re so grateful for your kind words.
Knowing that the necklace not only looked gorgeous but also carried meaning by supporting Muslim families makes your feedback extra special.
We’re glad the delivery was fast and that the piece felt like the right choice for you. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Mother in law approved
Bought this for my mother in law and she showed it to literally everyone at the masjid. She messages me updates about who's asked about it. Safe to say she loves it.
18 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re delighted to hear that your mother‑in‑law loved her necklace so much she shared it proudly at the masjid.
Knowing she continues to send you updates about the attention it’s receiving makes your story even more joyful.
We’re honored to have created a piece that sparks such excitement and connection. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Was worried about the water with wudu 5…
Was worried about the water with wudu 5 times a day. 7 months in and it's completely unchanged. Gold is still bright. No green on my skin. Really happy.
22 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re so glad to hear that after seven months of wearing your necklace through daily wudu, it has remained completely unchanged.
Knowing the gold stayed bright and your skin was unaffected makes us proud of the quality we aim to deliver.
Your happiness and confidence in wearing it every day mean so much to us. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Gorgeous necklace
Gorgeous necklace. I simply love it. Customer service was good all the way through.
5 June 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re so glad to hear that your necklace has remained unchanged even with daily wudu over the past seven months.
Knowing the gold stayed bright and your skin was unaffected makes us proud of the quality we aim to deliver.
Your happiness and confidence in wearing it every day mean a lot to us. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
On my 4th order now
Started with one for myself, then my mum, then both sisters. Each one perfect. £19 each and the quality isconsistent every time. This is the only Arabic jewellery brand I trust.
18 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re truly honored to know you’ve returned for your fourth order and that each necklace has been perfect for you, your mum, and your sisters.
Hearing that the quality stayed consistent every time and that we’ve become the only Arabic jewellery brand you trust means so much to us. Your continued support inspires our team every day. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Products of cheap horrendous quality
Products of horrendous quality, made in China.
This website is a scam, selling a sob story on Palestine and forced closure of the business to get customers.
Took a long time for the items to get actually shipped, only after I sent a follow up email. Apologised by offering another discounted coupon, saying their production was halted.
When the items finally arrived, they were such a huge disappointment!
Horrendous quality products, cheap ites made in China, definitely not gold plated!
Overpriced for this!
Earrings: size significantly smaller that in the picture, not at all "studs", not a real gem all plastic
Ring: size too large, very sharp edges hurting my finger,
Necklace: Details are way smaller than in picture, very light and cheap looking
For the love of God, do not buy from this shop!
4 June 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re very sorry to hear that your experience with our products and service left you disappointed.
We understand how frustrating it must have been to wait for your order and then feel let down by the quality and sizing. Your feedback is important to us, and we take concerns like yours seriously.
Please allow us the chance to review this directly with you so we can better understand the situation and work toward a resolution that restores your confidence.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
My sister sobbed when she opened it
Bought this as a surprise for my little sister. She's 16 and never had anything with her name in Arabic. The reaction was everything. Already ordered one for my mum.
23 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
It’s truly touching to hear that your little sister’s reaction was so emotional when she received her first piece of jewellery with her name in Arabic.
Moments like these remind us why we do what we do. Knowing you’ve already ordered another for your mum makes your story even more meaningful, and we’re honored to be part of such special family memories.
We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
The jewellery is beautiful
The jewellery is beautiful. Excellent price. Took a long time to arrive but that was the carrier. It’s good to be able to buy something where there’s a benefit to other people as well.
4 June 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re delighted to know you found the jewellery beautiful and at an excellent price.
While the carrier delay was unfortunate, we’re glad the pieces reached you safely and that you value the benefit they bring to others as well.
Your appreciation means a lot to us, and we’re grateful for your support. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Great quality and very affordable
My order arrived on time, but I was kept updated of its progress the whole time. I love my pieces and I wear them with absolute pride. I’m so sorry that Noorqalb will be ceasing business soon. This company deserves to thrive.
15 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re so happy to know that you found the jewellery both beautiful and affordable, and that you felt proud wearing your pieces. It means a lot that you appreciated being kept updated throughout the process.
We also truly value your kind words about Noor Qalb deserving to thrive — your support and encouragement mean the world to us during this time. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Cheap tarnished drop shipped jewellery from China
Beyond disappointed at the quality of their “tarnish free” jewellery, it is simply cheap costume jewellery shipped from china. I am certain it is Ali Baba/Temu drop shipping and that I’ve had wool pulled over my eyes
Wore my Palestinian bracelet twice and already the silver is rubbing off very quickly, these were originally priced at £99.99 reduced to £19.90 which is still insanely expensive for what turned out to be costume jewellery.
It genuinely feels like this business is designed to trying to take advantage of the Ummah and those wanting to support our brothers and sisters in Palestine, I’m SO regretful of my purchase and wish I’d gone elsewhere.
21 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re very sorry to hear that your experience with our jewellery left you disappointed and feeling regretful.
We understand how upsetting it must have been to expect tarnish‑free pieces and instead feel let down by the quality and pricing.
Your concerns about trust and transparency are important to us, and we take them seriously.
Please allow us the opportunity to review this directly with you so we can better understand the situation and work toward a resolution.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Absolutely fantastic quality necklaces…
Absolutely fantastic quality necklaces and brilliant service. I was informed on every step from purchasing to delivery updates. I Will definitely be looking to buying more jewellery items.
30 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re thrilled to know you found the necklaces to be of fantastic quality and that our service kept you informed every step of the way.
Your confidence in us and your excitement to purchase more jewellery items mean so much to our team. Thank you for trusting us to deliver both beauty and reliability.
We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Absolutely stunning the jewellery that…
Absolutely stunning the jewellery that she sent I got 2 names knecklaces and a spiral ring absolutely stunning, had a lot of compliments already and people asking were I got them from 😍
28 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re thrilled to hear you found the jewellery absolutely stunning and that both the name necklaces and spiral ring have already received so many compliments.
Knowing people are asking where you got them makes us proud to be part of your story.
Thank you for sharing your joy with us. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
It’s an amazing gift for your loved ones.
I was so so happy with my necklace I received it and it didn’t really take so long to receive it. NoorQalb made sure they messged me all the steps and stages on how the parcel was sent and received.
It’s for my daughter birthday she will love it because I do.
I also order one for my self.
They look amazing and feel amazing.
I will recommend to all to order at least one before NoorQalb closes before you miss out on an amazing deal .
30 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re delighted to hear how happy you were with your necklace and that it arrived so quickly.
Knowing you chose one as a birthday gift for your daughter and another for yourself makes your story extra special. We’re glad the pieces looked and felt amazing, and that our updates kept you informed every step of the way.
Thank you for recommending us and for letting our jewellery be part of such meaningful moments. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Quality is very bad
Customer service is good, prompt response. The chain broke in the first week waiting for a replacement. They don't offer refunds.
But the product quality is very bad, it is very light. It came in a cheap looking pouch. I ordered a few and didn't know which was which had to take it to someone who reads arabic. How is the lifetime guarantee fulfilled if the company is closing down? And they been closing down for months it's a scam. Just buy from Temu for £2
14 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re sorry to hear about your disappointment and understand how frustrating this experience must have been for you.
Please know that we take product quality and customer trust very seriously, and we’d like the chance to address your concerns directly.
Your feedback matters, and we want to work with you to find a resolution that restores your confidence in us.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Fake company with fake reviews…
This is a fake company with fake reviews- I’ve gone through all of them. They’re using AI images and also write a sob story on their website. They’re using Palestine to rule unsuspecting customers to buy their fake & cheap jewellery from Temu. They have no physical business address or registered on any company website
28 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re sorry to hear your concerns and understand how strongly you feel about this.
Please know that transparency and trust are very important to us, and we’d like the opportunity to clarify this situation directly with you.
Your feedback matters, and we want to work with you to resolve any doubts and ensure you feel confident in our service.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support
My journey with NOOR QALB
I’ve received my jewellery and I’m so happy with it . The quality is absolutely amazing , and every piece is beautiful and well made.
Everything arrived safely and everything was intact, I’m truly sorry to hear that the business is closing because they created such beautiful jewellery.
Thank you for the wonderful service and gorgeous pieces. Thank you for the opportunity I got to be apart of your journey.
Farida Nazha
26 May 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re truly touched by your words and grateful that you’ve been part of our journey.
Knowing the jewellery arrived safely, looked beautiful, and brought you happiness means so much to us.
While it saddens us that the business is closing, we’re honored to have created pieces that you’ll treasure.
Thank you for your kind support and for sharing this special experience with us. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
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