I received my NOORO leg devices in a short time from placing order and product was well packaged and in good order. It took a few days of frustration and strong communication with the excellent... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had been dealing with knee pain for a while, especially after long days of sitting. I decided to try product from Nooro and was surprised by the results. After using it regulary the discomfort in m... See more
Company replied
I was recently hospitalized and got out of the routine of using the Nooro. Actually, while using it, I did not notice significant change in my legs or feet, but after the hospital stay, I could tell t... See more
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I love the easy to follow format and simple exercises that seem to be helping with my edema. the presenter is very encouraging and gives modification suggestions which are helpful. I do find that the... See more
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Company details
Written by the company
Nooro was founded in 2022 on the belief that health is not born, it is built. —It happens when you can walk with confidence… knowing that you’re safe, secured and in good condition. We got our start from conversations with people sharing their agonizing pain, be it knees, feet or eyes. The unhealthy lifestyle we often go through stops at nothing to destroy our “happy lives.” So, you need to be ready before the worst happens, and this was the inspiration for Nooro. To start our journey of designing specific products for specific problems.
Contact info
United States
- 212-444-3144
- support@nooro-us.com
- nooro-us.com
3.7
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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The price and it arrived quickly also…
The price and it arrived quickly also works well.
7 February 2025
Reply from Nooro US
Hi SueAnn,
Thank you so much for the 5-star review! We are thrilled to hear that you’re happy with the pricing, the fast delivery, and most importantly, that the product is working well for you.
We know how important it is to receive your wellness tools quickly and at a fair price, and we’re glad we could meet those expectations. Please rest assured that we are here to support you as you continue to use your Nooro product. We truly appreciate your support!
Best regards,
The Nooro Team
You have charged me for service monthly…
You have charged me for service monthly evidently for some years. That's on me. When I tried to disconnect the so called service, I was unable to find a phone number and when I finally wasn't able to reach your customer service rep. she was unable to give me the information to disconnect . I needed some I.D. or member number which no one was able to give me. Finally when I treated to turn it over to my lawyer the customer rep. took care of it.
6 February 2025
Reply from Nooro US
Hi Ken,
I am truly sorry to hear about the difficulties you faced while trying to cancel your subscription. It is never our intention to make this process frustrating or complicated, and I sincerely apologize for the lack of clear information you received during your initial contact. We take your feedback very seriously and are using it to improve our customer service training and accessibility.
I want to assure you that I have personally taken action to make things right. Your VIP Plan subscription has been officially canceled as of January 2026, and I have processed a full refund for the charge covered within our 90-day money-back guarantee. You should see these funds reflected in your account shortly.
I tried reaching out to you by phone earlier today to discuss this, but since we weren't able to connect, I will be sending a follow-up email shortly with the full details of the solution I have prepared for you.
In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our Brand Reputation line at 1-332-203-0567.
Thank you for your patience while I get this resolved for you.
Best regards,
Nicky
Nooro Customer Care Team
Failed twice and you did nothing
7 February 2025
Reply from Nooro US
Hi Dolores,
I am sincerely sorry to hear that you’ve had such a frustrating experience and felt unsupported. I understand how disappointing it is when a product doesn't meet expectations twice, and I want to assure you that I am committed to making this right for you.
After reviewing your account, I see that your original purchase was made on December 20, 2024. While this falls outside of our standard 90-day warranty period, I want to provide a resolution as a special courtesy to you.
I tried reaching out to you by phone earlier today to discuss this, but since we weren't able to connect, I will be sending a follow-up email shortly with the full details of the solution I have prepared for you.
In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Thank you for your patience while I get this resolved for you.
Best regards,
Nicky
Nooro Customer Care Team
Bad Host
The host went bad in less than 30 days! A new one was sent at no charge, but haven't used it much since, have no faith in it.
7 February 2025
Reply from Nooro US
Hi Richard,
Thank you for reaching out and sharing your feedback. I am truly sorry to hear that your original host went bad so quickly. I completely understand why that would cause you to lose faith in the device, even with the free replacement. It’s frustrating to feel like you can't rely on a product meant for your wellness, and I want to assure you that we want to restore your confidence in us.
Upon checking your account, I see your Nooro Foot Massager was originally purchased in February 2025. While we are technically unable to process a refund for a charge from last year and the unit is now outside of the standard warranty period, we still want to find a way to resolve this for you. Your satisfaction is our priority, and we don't want you to feel stuck with a product you're hesitant to use.
I wanted to call you to discuss this personally, but since it is currently outside of sociable hours, I am sending this email instead. I am committed to finding a resolution that ensures you feel supported and satisfied with your experience.
I will follow up with you shortly with the full details of a resolution. In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
In light of the fact that I never…
In light of the fact that I never ordered anything, I don't know why you want to know how satisfied I am with my recent purchase.
Dave Mayer
6 February 2025
Reply from Nooro US
Hi Dave,
Thank you for reaching out. I completely understand your confusion regarding our request for feedback if you don't recall placing an order with us. I would be just as surprised to receive a satisfaction survey for a purchase I didn't think I made, and I want to provide some clarity on why you received that message.
Upon checking our records, I see that an order was placed under your account for a Pair of Nooro™ 3-in-1 Leg Massagers in January 2025. We were reaching out in hopes of getting your honest review on that specific product to see how it has performed for you over the past year.
If there has been any misunderstanding or if you are having issues with those massagers, we still want to find a way to resolve this and ensure you are satisfied.
I wanted to call you to discuss this personally and clear up any confusion, but since it is currently outside of sociable hours, I am sending this email instead. I am committed to investigating this further and ensuring everything is resolved to your satisfaction.
If you need any additional assistance or would like to discuss this further, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
Stops working; won't turn on
It completely stopped working after a couple of months. This happened with 2 different units. It's a shame because it was actually helping me; very disappointing! I do, however, commend the company's customer service. They gave me a new device even though mine had just gone out of warranty. It didn't help, though, so it was still a waste of money.
6 February 2025
Reply from Nooro US
Hi Sharon,
Thank you so much for reaching out and sharing your honest feedback. I am truly sorry to hear that both units stopped working after only a few months. It is especially disappointing to know that the device was actually helping you find relief before it failed. I completely understand how frustrating it is to feel like your money was wasted on something that didn't last, and I want to assure you that we take your experience with our product's durability very seriously.
Upon checking your account, I see that your Nooro Foot Massager was originally purchased in February 2025. While we are technically unable to process a refund for a charge from last year and the device is now outside of the standard warranty period, we still want to find a way to resolve this for you. Your wellness journey is important to us, and we don't want you to feel left without a solution.
I wanted to call you to discuss this personally and thank you for your kind words regarding our customer service, but since it is currently outside of sociable hours, I am sending this email instead. I am committed to finding a resolution that ensures you feel supported and satisfied with Nooro.
I will follow up with you shortly with the full details of our proposed resolution. In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
Did not know I was on a payment plan…
Did not know I was on a payment plan and was charged unknowingly. 10/10 would not recommend.
6 February 2025
Reply from Nooro US
Hi Megan,
Thank you for reaching out and sharing your feedback. I am truly sorry to hear that you were charged unknowingly and that the payment plan structure was not clear. I completely understand how frustrating and unsettling it is to see unexpected charges on your account, and I want to assure you that we take these concerns very seriously.
Upon checking your account, I see that the Gut Reset 4-Week Plan was purchased in January 2025. While we are technically past the timeframe to process refunds for charges from last year, I want to provide you with the assurance that your subscription was successfully cancelled in April 2025. You will not receive any further charges or renewals moving forward.
I wanted to call you to discuss this personally and ensure you felt heard, but since it is currently outside of sociable hours, I am sending this email instead. I am committed to finding a resolution that honors your experience and ensures everything is settled to your satisfaction.
I will follow up with you shortly with more details regarding a resolution. In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
knee patella stabilizers - hard to keep closed
The Nooro knee patella stabilizer are helping my knees. I hate the Velcro straps. Early on, the straps would not stay closed. I used an additional elastic strap to try to keep everything attached but that still did not work that well. So as a last resort, I pull my old knee sleaves on top of the Nooro ones.
7 February 2025
Reply from Nooro US
Hi Marji,
Thank you for sharing your feedback with us! I’m so glad to hear that the stabilizers are helping your knees, but I am truly sorry for the trouble you’ve had with the Velcro straps. I can only imagine how frustrating it must be to have to layer extra sleeves just to keep them in place. That is certainly not the seamless experience we want for you.
Upon checking your account, I see your order was placed in January 2025. While this is technically outside of the 90 days moneyback guaranty, we are committed to supporting you on your wellness journey and want to ensure your braces work exactly as they should.
I tried calling you today to discuss this but was unable to connect. I am sending this email to let you know that I am working on a full resolution for you, and I will follow up with the specific details shortly to make sure you are completely satisfied.
If you need any immediate assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call us at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
Reply from Nooro US
Hi Dominic,
I was sorry to hear that the product did not deliver the results you were hoping for. I completely understand how disappointing it is when you invest in a wellness solution and don't feel the impact you expected.
After looking into your account, I see that your foot massager was purchased on December 24, 2024, and was delivered on January 2, 2025. Because these transactions occurred last year, we are unable to process a standard refund at this time. While this falls outside of our standard money back guarantee period, I want to provide a resolution as a special courtesy to you.
I tried reaching out to you by phone earlier today to discuss this further, but since we weren't able to connect, I am sending this email with the details of this resolution.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our Brand Reputation line at 1-332-203-0567.
We are committed to helping you find relief, and I look forward to hearing back from you.
Best regards,
Nicky
Nooro Customer Care Team
I tried Nooro for months an it made no…
I tried Nooro for months an it made no difference to my condition; neuropathy.
6 February 2025
Reply from Nooro US
Hi Marlie,
I’m truly sorry to hear that you haven't seen the results you hoped for after using Nooro for your neuropathy. I completely understand how discouraging it is to invest months into a treatment without seeing a clear difference in your condition. Please rest assured, we are committed to supporting you in finding relief.
Upon checking your account, I see your order was placed in January 2025. While this is technically outside our 90-day money-back guarantee, we still want to help you achieve your wellness goals and make this right.
I tried calling you today to discuss this but was unable to connect. I will be sending a follow-up email shortly with the full details of a resolution tailored for you to ensure you are satisfied with your experience.
If you need any immediate assistance, please don’t hesitate to reach us at wecare@nooro-us.com or call 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
Poor customer service
It wasn’t clear that it was a subscription. I couldn’t get that app to work and it took 2 months for my cancellation to go through and I was not given a refund even though I had emailed twice to cancel my subscription prior to the renewal dates. I can’t say if the program works or not as I didn’t get to use it
7 February 2025
Reply from Nooro US
Hi Kristina,
Thank you for reaching out and sharing your experience. I am truly sorry for the frustration caused by the subscription clarity and the technical issues you faced with the app. I completely understand how upsetting it is to feel ignored when you've reached out to cancel, especially when it results in being charged for a program you couldn't even use. Please be assured that your feedback is being taken seriously as we work to improve our app and communication.
Upon checking your account, I see that your Gut Reset 4-Week Plan was originally purchased in January 2025. I want to provide you with the assurance that your subscription has been fully cancelled as of March 19, 2025, and you will not receive any further charges.
While we are technically unable to process a refund for charges from last year, I want to find a resolution that makes sense for you and honors your efforts to reach us. I wanted to call you to discuss this personally, but since it is currently outside of sociable hours, I am sending this email to ensure we communicate moving forward.
I will follow up shortly with the full details of a resolution to ensure everything is settled to your satisfaction.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
By using the KNEE PeeADS/PATCHES My…
By using the KNEE PeeADS/PATCHES My KNEE PAINS is not as Bad. I'm able to Walk more without the PAIN. Steps seem to be much easier. THANK YOU.
7 February 2025
Reply from Nooro US
Hi Jody,
Thank you so much for the wonderful review! We are absolutely thrilled to hear that the Nooro Knee Patches are helping you walk with less pain and tackle steps more easily.
We know how much of a difference it makes to regain your mobility and comfort, and we are so happy to be part of that journey with you. Rest assured, staying consistent with the patches will continue to support your joint health and keep you moving freely. We truly appreciate your kind words!
Best regards,
The Nooro Team
I discontinued this because it did no money returnedt…
I d I will say they did return my money for the stuff but I still would not purchase anything from him anymoreiscontinued this because it did not help my husband he used it like he was supposed to and it wasn't worth a dime so I shut it off because if you ever order it they'll keep sending it what you wanted or not I'd suggest not to order it
6 February 2025
Reply from Nooro US
Hi Beverly,
Thank you for reaching out and sharing your experience. I am truly sorry to hear that the Toenail Fungus Pen did not provide the relief your husband was hoping for, despite his consistency in using it. I completely understand how frustrating it is to feel like you’re being sent products you no longer want, and I want to ensure we take care of this for you immediately.
Upon checking your account, I see that your last Toenail-Fungus Pen was shipped in January 2026 as part of a subscription. To ensure no further unwanted packages arrive, I have personally cancelled your subscription, so you will not receive any future shipments or charges.
As a courtesy, and because we value your satisfaction, I am also processing a full refund for the most recent charge. We want to make sure you aren't out of pocket for a product that didn't work for your husband's needs.
I wanted to call you to discuss this personally, but since it is currently outside of sociable hours, I am sending this email to provide the full details of this resolution. I want to ensure everything is resolved to your complete satisfaction.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
They just suck
They just suck
Are nothing more than snake oil salesmen
They should be banned and inprisoned
They continually badger you with incessant phone calls in an attempt to coerce you to buy their products that don’t provide any benefit whatsoever
I had to block them
You’re better off spending your money on healthy foods at the supermarket and exercising.
31 January 2026
Unprompted review
Reply from Nooro US
Hi William, we've been in active contact via email regarding this. To clarify for the community: as the orders were over 180 days old, a standard CC refund was not possible. Per our previous agreement, a full refund of $1,449.02 was sent to the PayPal account you provided in October 2025. We have shared the Transaction ID with you so you can claim those funds directly from PayPal. We remain available via email to help you navigate PayPal's process! - Nicky Nooro Support Team
seems like a scam
7 February 2025
Reply from Nooro US
Hi John,
Thank you for reaching out. I am truly sorry to hear that you feel this way. I completely understand how wary one can be with online wellness products, and it’s disappointing to know we’ve given you the impression of anything less than a legitimate, supportive brand. Please be assured that we are a real company dedicated to helping people find relief, and I am here to personally ensure your concerns are addressed.
Upon checking your account, I can see that your last order was shipped to you in June 2025. While we are technically past the point of being able to process a refund for a charge from last year, we still want to help you move forward with your wellness journey and find a resolution that makes sense for you.
I tried reaching out to you by phone earlier today to discuss this, but since you are busy I will follow up with the specific details shortly to ensure everything has been resolved to your satisfaction.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
Company replaced defective merchandise.
The devices did not work. Literally, only one out those ordered worked. However, the company stood by their product and replaced the item s.
6 February 2025
Reply from Nooro US
Hi David,
Thank you for reaching out and bringing this to our attention. I am truly sorry to hear that the majority of the devices you received did not function as expected. I completely understand how frustrating it is to receive equipment that doesn't work right out of the box, and I want to assure you that we stand behind the quality of our products and want to make this right.
Upon checking your account, I see your order for the Whole Body Massager™ was placed in January 2025. While we technically cannot process a refund for a charge from last year, your satisfaction is our priority, and we still want to help you move forward with your wellness journey.
I tried reaching out to you by phone earlier today to discuss a solution, but since I was unable to connect, I am sending this email to confirm that I am working on the full details of a resolution for you. I will follow up shortly to ensure everything is handled to your satisfaction.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
I can feel air pass between my toes so…
I can feel air pass between my toes so there’s is more of a realistic feeling in my feet and so my feet are less numb and disconnected to the rest of my body.
7 February 2025
Reply from Nooro US
Hi Steve,
Thank you so much for the 4-star review! We are incredibly happy to hear that you are regaining sensation and feeling more "connected" again. Being able to feel the air between your toes is a wonderful sign of progress.
We truly appreciate you sharing this milestone with us. Please rest assured that with continued use, many of our users see even further improvements in sensation and mobility. We are honored to be part of your recovery journey!
Best regards,
The Nooro Team
I love the insoles
I love the insoles - my feet feel great after wearing them all day.
2 February 2026
Unprompted review
Reply from Nooro US
Hi Helga,
Thank you so much for the 5-star review! We are thrilled to hear that our insoles are making such a positive difference and keeping your feet comfortable all day long.
We know how important it is to have reliable support when you're on your feet, and we truly appreciate you choosing Nooro. Please rest assured that we are committed to helping you maintain that level of comfort every single day.
Best regards,
The Nooro Team
I called after a month because none of…
I called after a month because none of the stuff worked. Wanted to send it back under the guarenty. They told me I would have to whait for three months. I called back then and they said it was past the time to get my money back. They are abunch of crooks.
6 February 2025
Reply from Nooro US
Hi Warren,
Thank you for reaching out and sharing your feedback. I am truly sorry to hear about the frustration you experienced regarding our guarantee and the conflicting information you received from our team. I completely understand why you feel let down; it is incredibly frustrating to feel like you followed the instructions only to be told you're out of time. Please be assured that this is not the level of service we strive for, and I am here to make things right.
Upon checking your account, I see your order for the Whole Body Massager™ was placed in December 2024. While we technically cannot process a refund for a charge from last year, your satisfaction is our priority, and we still want to help you move forward with your wellness journey.
I tried reaching out to you by phone earlier today to discuss this, but I was unable to connect. I am sending this email to confirm that I am working on a full resolution for you, and I will follow up shortly with the specific details to ensure everything is resolved to your satisfaction.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
Not what I expected
It was not designed for someone who is physically active. The links didn't work correctly and the titles of the video clips didn't always match what was being demonstrated.
6 February 2025
Reply from Nooro US
Hi Stacey,
Thank you for reaching out and sharing your feedback. I am truly sorry to hear that the Edema-Relief 12-Week Plan did not meet your needs as a physically active individual. It’s also disappointing to learn that you encountered technical issues with the links and video titles. I completely understand how frustrating it is when a digital program feels disorganized or doesn't align with your lifestyle, and I want to assure you that we are looking into these technical glitches to improve the experience.
Upon checking your account, I see that you ordered the plan in April 2025. I want to confirm that we processed a full refund for your purchase back in April 2025 as well. We wanted to make sure this was handled immediately once the issues were identified to honor your experience with us.
I tried reaching out to you by phone earlier today to confirm this personally, but I was unable to connect. I am sending this email to ensure that everything has been resolved to your satisfaction and to see if there is anything else we can assist you with.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
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