I received my NOORO leg devices in a short time from placing order and product was well packaged and in good order. It took a few days of frustration and strong communication with the excellent... See more
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Review summary
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I had been dealing with knee pain for a while, especially after long days of sitting. I decided to try product from Nooro and was surprised by the results. After using it regulary the discomfort in m... See more
Company replied
I was recently hospitalized and got out of the routine of using the Nooro. Actually, while using it, I did not notice significant change in my legs or feet, but after the hospital stay, I could tell t... See more
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I love the easy to follow format and simple exercises that seem to be helping with my edema. the presenter is very encouraging and gives modification suggestions which are helpful. I do find that the... See more
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Company details
Written by the company
Nooro was founded in 2022 on the belief that health is not born, it is built. —It happens when you can walk with confidence… knowing that you’re safe, secured and in good condition. We got our start from conversations with people sharing their agonizing pain, be it knees, feet or eyes. The unhealthy lifestyle we often go through stops at nothing to destroy our “happy lives.” So, you need to be ready before the worst happens, and this was the inspiration for Nooro. To start our journey of designing specific products for specific problems.
Contact info
United States
- 212-444-3144
- support@nooro-us.com
- nooro-us.com
3.7
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Ongoing charges and no products!
Ongoing charges and no products!
My wife’s credit card has been charged hundreds of US dollars including a fee every 3 months. We never made a single order and nothing was delivers / wehave absolutely nothing to show for this. She has no idea how she even placed the original order. We have never received a single product and there is nothing to warrant an ongoing fee. We ask Nooro to contact us urgently and give us a full refund. We feel like we have been cheated of a total of $396US starting with an initial charge of 39US in July last year and 3 x quarterly charges of 119US! Beware consumers! Paul & Sarah (Australia)
Update: Hi Nicky, thanks for your prompt response. My wife (svwjordan) emailed Nooro last night from her Gmail. Please let me know if can’t find her email.
1 July 2025
Unprompted review
Reply from Nooro US
Hi Paul and Sarah,
Thank you for reaching out and bringing this to our attention. I am sorry to hear about the frustration and confusion these charges have caused you both. I can only imagine how upsetting it is to see unexpected transactions on your statement, especially when you feel you have received nothing in return. This is certainly not the experience we want for our customers.
I want to assure you that we are committed to investigating this and resolving it for you as a priority. We aim to be completely clear and transparent about our membership programs, and I am deeply sorry that this was not your experience.
To help us resolve this for you as quickly as possible, we’ve also sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided.
Please feel free to reply there or reach out to us directly at wecare@nooro-us.com. We’re here to help and ensure you have a smooth experience with us.
Update: Thank you for the update! I truly appreciate you following up so quickly.
I’ve been keeping a close eye on our inbox, but unfortunately, I haven’t been able to locate the email from your wife
To help us resolve this for you as quickly as possible, we’ve also sent a request for more information via Trustpilot, as we were still unable to locate your account with the details provided. Please feel free to reply there or reach out to us directly at wecare@nooro-us.com.
We’re here to help and ensure you have a smooth experience with us from here on out. We look forward to getting this sorted!
Best regards,
Nicky
Nooro Customer Care Team
Nooro-US has gone above my expectations
My experience with Nooro-US has been wonderful. The product itself has helped me tremendously and their customer support is excellent. If you are questioning whether to order from them, do it you will not be sorry.
9 March 2026
Unprompted review
Reply from Nooro US
Dear Marianne,
I sincerely appreciate your wonderful review! I truly empathize with how important relief is, and I assure you that providing both effective products and excellent support is our top priority. 🌹
Thank you for your kind recommendation and for trusting Nooro-US. We are so happy to hear the product has helped you tremendously!
Warm regards,
Nooro Support Team
I need more electrodes
I need more electrodes! Where can I find them?
They will help me find them...
10 March 2026
Unprompted review
Reply from Nooro US
Dear Ingrid,
I sincerely appreciate you reaching out! I truly empathize with the need for fresh supplies to keep your relief on track, and I assure you we’ll help you find them quickly. 🌹
Thank you for your support! To provide the correct link, could you please let me know which device you have or what type of electrodes you need?
Warm regards,
Nooro Support Team
Outstanding Coaching Session from Nooro
Updated review.
Shortly after writing the review below I got a call from Nicky in Nooro's customer service group. Nicky was fantastic. She answered all of my questions about the magnetic insoles as well as about the other Nooro products that I've purchased recently. I learned a lot about how to use these products efficiently. I strongly recommend that anyone purchasing a Nooro product should sign up for a free coaching session. And if you're lucky, you'll wind up with Nicky as your coach.
I"ve been waiting for two weeks to schedule an instructional session. You don't call back or write back.
And I can't use the pads because they don't fit in my shoes.
How can I reach a person who can help me?
8 March 2026
Unprompted review
Reply from Nooro US
Hi Joel,
Thank you for reaching out to us! I appreciate you bringing this delay to my attention. I understand how frustrating it is to wait two weeks for a response and to have equipment that doesn't seem to fit correctly, and I assure you that I am here to personally ensure you get the help you need. 🌹
I can see that the previous email you sent today was forwarded to our protocol team to assist you; however, since they haven't reached you yet, I am stepping in to expedite this. I will be contacting you via both phone and email shortly to clarify these details, assist with the fitting of your pads, and ensure everything is resolved to your satisfaction.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
I didn't get what I ordered
I didn't get what I ordered. I ordered the half tip fake toe nails and I got the full fake toe nails instead.
27 February 2026
Reply from Nooro US
Hi Nancy,
Thank you for reaching out! I appreciate you bringing this to our attention. I understand how disappointing it is to receive full nails when you were expecting the half-tip version, and I assure you that I am here to help. 🌹
After checking your account, I see the Okita Nail Fungus Lights were purchased on March 7, 2025. While this falls outside our standard 90-day money-back guarantee, we still want to address and resolve this for you.
I will be contacting you via both phone and email shortly to clarify the details of your order and find the best way to help.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
When we pay in full for a purchase no…
When we pay in full for a purchase no one expects to have to continue paying for it over & over again. Your company continued to take money from my Mastercard until the Bank cancelled it for me. Discussing practice.
9 March 2025
Reply from Nooro US
Hi Faye,
I appreciate you bringing this to our attention. I completely understand how frustrating it is to see unexpected charges on your card, and I assure you that we are committed to making this right. 🌹
We’re very sorry for the issue you experienced with the subscription, and we take your feedback seriously. After checking your account, I can confirm that we’ve canceled your VIP Plan subscription and processed a full refund for all associated charge as of March 2025.
I will be contacting you email shortly to clarify these details and ensure everything is resolved to your satisfaction.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
I had been dealing with knee pain for a…
I had been dealing with knee pain for a while, especially after long days of sitting. I decided to try product from Nooro and was surprised by the results.
After using it regulary the discomfort in my knee became much more manageble. It's easy to use and convinient at jome. Overall I had a very pisitive experience and it really helped me
26 February 2026
Unprompted review
Reply from Nooro US
Hi Tony,
I sincerely appreciate you sharing your success story with us! I completely understand how draining chronic knee pain can be, especially after long days, and I assure you that stories like yours are exactly why we do what we do. 🌹
Thank you for your kind words about the convenience and results of our product. We are thrilled to be a part of your wellness routine!
Warm regards,
Nooro Support Team
service fine
25 February 2026
Unprompted review
Reply from Nooro US
Hi Caleb,
I sincerely appreciate you taking the moment to leave us a review. I completely understand that your time is valuable, and I assure you that we are thrilled to hear your service was fine! 🌹
Our goal is always to provide a seamless experience, and we are happy to have met that mark for you. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Stay well,
Nicky
Nooro Support Team
Nooro Is First-Rate!
All of Nooro's products -- and I have purchased many -- have been of excellent quality, reasonably priced and effective. Customer service has always been professional and helpful.
5 March 2026
Unprompted review
Reply from Nooro US
Hi Kenneth,
I sincerely appreciate your wonderful feedback and your loyalty to Nooro! I completely understand how important quality and support are when choosing wellness products, and I assure you that we are committed to maintaining the high standards you've experienced. 🌹
Thank you for your kind words about our team and products—it truly makes our day to know we've been helpful!
Warm regards,
Nooro Support Team
Reply from Nooro US
Hi Terry,
I sincerely appreciate you reaching out to let us know about the issues you're experiencing with your power source. I completely understand how disappointing it is when your device stops working consistently, and I assure you that I am here to help. 🌹
After checking your records, I see you purchased your Nooro Foot Massager™ on January 11, 2025. While this falls outside our standard 90-day money-back guarantee, I assure you that we still want to provide a satisfactory solution for you.
We will be reaching out to you via phone and email shortly to discuss the next steps and help you further. In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
These pillows are the most comfortable…
These pillows are the most comfortable I have ever used. They don’t lose their shape . I just fluff them slightly and they are right back in their original shape..i can’t wait to have my visitors try them, Bravo!
6 March 2025
Reply from Nooro US
Hi Patricia,
I sincerely appreciate you sharing your experience! I completely understand how hard it is to find a pillow that actually keeps its shape, and I assure you that we are thrilled to be the most comfortable ones you've ever used. 🌹
Thank you for your "Bravo"—we can't wait for your visitors to try them out too!
Warm regards,
Nooro Support Team
Sizing seems to be a big problem.
The product that you sell is very good.The sizoing is problematic.The long socks that I got from you are really good.But don’t fit.You have to develope a formula that gets some measurements so that the proper sizes are shipped out.it is a giant waste of everything when you ship something that does not fit.
5 March 2026
Unprompted review
Reply from Nooro US
Hi Michael,
I appreciate you taking the time to share your feedback. I'm so glad to hear that you find the quality of our socks to be very good! However, I completely understand how frustrating it is to receive a product that doesn't fit correctly, and I assure you we take your suggestions regarding size measurements seriously. 🌹
After checking your account, I see your order was placed on January 19, 2026. I want to make sure we get this right for you, so we will be reaching out via phone and email shortly to provide a resolution that ensures you can enjoy our products in the proper fit.
In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
Finally connected with someone at Nooro…
Finally connected with someone at Nooro who helped me order a 6 pack of adhesive pads for my unit.
8 March 2025
Reply from Nooro US
Hi Laura,
I sincerely appreciate you sharing your experience! I completely understand how important it is to get the right accessories for your unit, and I assure you that our team is always here to make the process smooth for you. 🌹
Thank you for your patience and for choosing Nooro!
Warm regards,
Nooro Support Team
Worked well
The light and the pens seemed to work to get rid of my toenail fungus. Thank you
8 March 2025
Reply from Nooro US
Hi Glenda,
I sincerely appreciate you sharing your success! I completely understand how important it is to finally find a solution that works, and I assure you that seeing those clear results is exactly what we strive for. 🌹
Thank you for choosing Nooro!
Warm regards,
Nooro Support Team
Please stop sending your product!
10 March 2025
Reply from Nooro US
Hi Deborah,
I sincerely appreciate you reaching out to let us know. I completely understand your frustration regarding the shipments, and I assure you that we have taken immediate action to resolve this. 🌹
We are very sorry for the inconvenience this caused. Please be assured that we have officially canceled your subscription and processed a full refund. You should see those funds reflected in your account shortly.
We will also be following up with you via phone and email to ensure everything is resolved to your satisfaction. In the meantime, if you need anything else, please reach out to us at wecare@nooro-us.com or call 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
Reply from Nooro US
Hi Jean,
I sincerely appreciate you sharing your feedback. I completely understand your frustration regarding the results and the subscription, and I assure you we are here to help. 🌹
After checking, I see both orders were purchased back in January 2025. While this is outside our 90-day money-back guarantee, I assure you we still want to provide a satisfactory solution.
We have reached out to you via phone and email to discuss this further. If you need immediate assistance, please contact us at wecare@nooro-us.com or call 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
The item never worked
The item never worked. The electronic device never charged. This is a scam from the beginning. DO Not waste your money
9 March 2025
Reply from Nooro US
Hi Rose,
I sincerely appreciate you taking the time to share your feedback with us. I completely understand the frustration of feeling like a product didn't work as expected, and I assure you that your satisfaction remains our top priority. 🌹
After checking your account, I see you purchased the Nooro Whole Body Massager™ on February 23, 2025. While this is technically outside our 90-day money-back guarantee, I assure you we still want to address this and provide a satisfactory solution for you.
We will be reaching out to you via phone and email to discuss how we can help you further. In the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
Nothing did as advertised to help me
Nothing did as advertised to help me. Maybe I just bought the wrong product.
10 March 2025
Reply from Nooro US
Hi Budd,
I sincerely appreciate you reaching out to share your experience with us. I completely understand the frustration of feeling like a product didn't work as advertised, and I assure you that your satisfaction remains our top priority. 🌹
After checking your account, I see your orders were purchased on December 26, 2024. While this is technically outside our 90-day money-back guarantee, I assure you we still want to provide a satisfactory solution for you.
We will contact you via phone and email to discuss how we can help you further. In the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
Its overall ok but improve client…
Its overall ok but improve client service
3 March 2026
Unprompted review
Reply from Nooro US
Hi Dylan,
Thank you so much for reaching out and sharing your thoughts. I sincerely appreciate your honesty regarding your experience.
I understand that while the product may be "overall ok," the quality of the service you receive is just as important. Please be assured that we are taking your comments seriously as we work to improve our client support standards. 🌹
To help us resolve and address any issues for you as quickly as possible, we’ve also sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided.
Please feel free to reply there or reach out to us directly at wecare@nooro-us.com. We’re here to help and ensure you have a smooth experience with us moving forward.
Warm regards,
Nicky
Nooro Support Team
Instant relief of foot pain
6 March 2025
Reply from Nooro US
Hi Larry,
I sincerely appreciate you sharing your success! I completely understand how important it is to finally find a solution that works, and I assure you that seeing those clear results is exactly what we strive for. 🌹
Thank you for choosing Nooro!
Warm regards,
Nooro Support Team
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