1st purchase via Etsy cost £8.99 inc postage, 2nd purchase of identical item, direct from Noons cost £10.98, 15% discount code sent with 1st order wouldn't work, couldn't order via Etsy as Noons were... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A brilliant company. Easy to navigate website, prompt delivery, beautiful item, photo images are so clear. I have used it 3 times to make personalised shin pads for my son and his friends and they abs... See more
Company replied
Never received the goods, had no reply to my email asking where these were, am now seeking to recover my payment
First time I have used Noons, have to say they are excellent. I emailed them after I had placed my order because I wanted to amend my personalised names that I had chosen and they promptly replied an... See more
Company replied
Company details
Written by the company
We are based in Walsall, where all of our gifts are handcrafted or personalised in our small workshop. We specialise in creating unique personalised gifts for you and your loved ones that can not be found on the high street. Please enjoy shopping with us and please visit our website for more exclusive gifts.
Contact info
Queens Road, WS4 1HY, Walsall, United Kingdom
- 07483398736
- sales@noons.co.uk
- noons.co.uk
Ordered on the 1st of august and still…
Ordered on the 1st of august and still haven’t received my order
17 August 2022
Reply from Noons UK
Hi David, I'm so sorry to hear you haven't received your order. Please contact us at support@noons.co.uk or call 01215171317 so I can rectify your issue.
Reply from Noons UK
Hi Kelly, I'm sorry you haven't had an update from Evri but I wasn't aware you haven't received your order. Please ensure you contact us when you have any issues so we can rectify them.
Unreliable, leave at least a month to receive
Really not good. I ordered this, they had an estimated day of shipping, which worked out with my plans. Those days go by and I had no confirmation. I tried to email using the one provided on Shop, which was wrong.
Once I’d found the email,I asked about my package to only find out that they had a technical issue with my order,yet they failed to let me know. Don’t get me wrong, the person I spoke to was lovely, just bad communication and can be misleading.
14 August 2022
Reply from Noons UK
Hi Amalia, I think this is a fair review as we could have done better with our communication and something I will most definitely look to improve. I have refunded you as a gesture of goodwill.
Giraffe keyring
Brilliant company to deal with. From ordering, paying, tracking right up to delivery. Absolutely delighted with purchase and will definitely use this site again.
4 August 2022
Unprompted review
Reply from Noons UK
Thank you for the review, I really enjoyed reading it and discovering how happy you are with the item and the service. Thank you once again.
Fantastic personalised cuddly toy
Fantastic personalised cuddly toy, arrived quickly and was exactly as described. Great value for money and my little boy loves it as a present from his new wee brother 🥰
1 August 2022
Reply from Noons UK
Hi Gemma, that’s such a lovely review - thank you so much. I’m glad your little one loves it, that makes it all the more worthwhile.
Reply from Noons UK
Thank you so much for your review it really means a lot to us as a small business. We hope to see you again shortly.
Brilliant customer service, would use again
I ordered a customised novelty mug and a photo mug. Mark worked patiently with me before I ordered to show me what the finished piece would look like. Once ordered, delivery was very quick. Thank you!
9 July 2022
Reply from Noons UK
Thank you for such a nice review. It means a lot to me and us as a small family business.
Reply from Noons UK
Oh I’m so glad he liked it. We’d love to see a photo! Thank you so much for your review.
Best customer service ever experienced
The product is wonderful. The first package arrived damaged through no fault of the supplier. The customer service I received when contacting the seller about this was the best I have ever experienced. Prompt and polite reply and a new replacement item was sent immediately. I cannot recommend highly enough.
27 June 2022
Unprompted review
Reply from Noons UK
Thank you so much for your review. It makes it all worthwhile when I can make sure others are happy with the service and the product itself. Thank you again :)
Jubilee Mug
Lovely gift for my Granddaughter as a memento of the Queens Platinum Jubilee. She loved it.
21 June 2022
Reply from Noons UK
Thank you so much for your review, I'm so glad you loved your gift!
The teddy bear that I ordered was just…
The teddy bear that I ordered was just lovely. It was an Easter present for my great grand -daughter. I found it extremely easy to order from Noons and the delivery was prompt. I would not hesitate to order from you again and will definitely recommend you to my friends.
Thank you.
15 April 2022
Reply from Noons UK
Thank you Ann, a really lovely review and we really appreciate it.
Quality product
Quality product, Brilliant customer service, fast delivery..highly recommend
8 February 2022
Reply from Noons UK
Thank you Ian, I'm so glad that you like your product and that you are happy with the service provided. We really appreciate it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.