Noom Reviews 66,458

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 2,624 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the app's ease of use and its effectiveness in supporting their health and weight loss journeys, providing valuable tools and guidance. Many appreciate the personalized coaching, responsive medical staff, and comprehensive support system, which includes learning components and daily lessons that foster healthy habits and a positive mindset. The program is often praised for its thoughtful and customized approach, helping users achieve their weight loss goals and improve their relationship with food. However, some customers also noted issues with the app's food scanning tool, finding it unreliable and inconvenient for tracking meals due to unrecognized barcodes and measurement conversions. A few other people also felt that the customer service was disappointing, citing unhelpful responses and concerns about the product's condition upon delivery. Additionally, some reviewers expressed doubts about the efficacy of the medication provided and its lack of noticeable effects.

What people talk about most

User experience

Clients share positive opinions on user experience, with many finding the app easy to use and helpful for... See more

Product

Reviewers mention positive feedback about the product, with many finding it effective for weight loss and... See more

Application

Consumers find the app to be a positive and supportive tool, with many praising its ease of use, helpful... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the extensive support and... See more

Staff

People report positive experiences with staff, highlighting the responsiveness and support from care teams,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I joined Noom to reset my mindset. I was stuck in a cycle of bad habits and noom helped me reset those practices. I feel very well supported by the learning componenet associated with the app along... See more

Company replied

Rated 5 out of 5 stars

Noom has been an amazing experience for me. The program, the coaching, and the app all work together in a way that actually makes healthy habits stick. I feel supported, motivated, and more in control... See more

Company replied

Rated 5 out of 5 stars

Noom Med has been a fantastic tool for my weight loss journey. The app made it incredibly easy to track everything in one place—including my weight, food, and exercise. It really helped guide me throu... See more

Company replied

Rated 5 out of 5 stars

Noom is a fantastic place to not only track your calories, but stay highly motivated to keep your goals. It's informative without being pushy. It has helped me immensely in keeping track of how many c... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Online Pharmacy
  3. Online Prescription Medication Vendor
  4. Pharmacy
  5. Weight Loss Service

Written by the company

We’re a consumer-led digital health company that helps people live healthier, happier lives. Through a combination of psychology, technology, medication and human coaching, our platform has helped millions of our users meet their personal health and wellness goals.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

66K reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Noom is a comprehensive program

Noom is a comprehensive program that helps an individual lose weight, maintain healthy bio markers, for example, cholesterol, etc. It looks at whole health.

19 June 2026
Unprompted review
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Reply from Noom

Thank you for sharing! We’re glad the program has supported your whole-health journey and overall wellness goals.

Rated 5 out of 5 stars

Loving the experience!

Noom has been an amazing experience for me. The program, the coaching, and the app all work together in a way that actually makes healthy habits stick. I feel supported, motivated, and more in control of my choices every day. The app is easy to use, the lessons are helpful, and the tracking keeps me consistent. I’m genuinely happy with my results and highly recommend Noom to anyone who wants a realistic, sustainable approach to wellness.

19 June 2026
Unprompted review
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Reply from Noom

This is wonderful to hear, Krista! We’re so glad the program, coaching, and tools are helping you build healthy habits that last. Thank you for your recommendation!

Rated 5 out of 5 stars

Noom is a Name You Can Trust

Noom is a name you can trust. I wanted to try a weight loss medication and I knew I couldn't go wrong launching with them. Lots of support and guidance. Quick response to questions. If you're on the line deciding to try a GLP 1, don't hesitate! It works

19 June 2026
Unprompted review
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Reply from Noom

Thank you for sharing your experience! We’re thrilled to hear you’ve felt supported and guided throughout your journey, and that the program has been a positive experience for you.

Rated 2 out of 5 stars

Poor administration of account of…

Poor administration of account of individual customers. There is no transparent cost administration. One cannot go on the Noom App to determine what your actual payments are. There is no contract and no one to answer your account questions. The cost is an afterthought to them. I was charged no notice $837 without any email or App notice as a member. My "Teams" had no connection to the finance portion. They were just the cheering section.

19 June 2026
Unprompted review
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Reply from Noom

Thanks for providing this feedback. We have requested some additional information to help us find your account. When you have a moment please respond to that request and our support team would love to look into this for you!

Rated 5 out of 5 stars

Great price great experience lots and…

Great price great experience lots and lots of support all the way around friendly people, friendly clinician friendly care support great at features and community support

18 June 2026
Unprompted review
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Reply from Noom

Thank you for sharing, Andrea! We’re so glad you’ve had a great experience and felt supported every step of the way. We love hearing that the team, clinicians, features, and community have all been part of your success!

Rated 5 out of 5 stars

It was super easy and affordable to get…

It was super easy and affordable to get started. I appreciated the support from the physician and the bloodwork being done right here through the app made everything very convenient and easy for me.

18 June 2026
Unprompted review
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Reply from Noom

So glad to hear that, Melissa! We’re happy the process felt convenient and that the support and tools helped make getting started easy.

Rated 2 out of 5 stars

Seems like just an app heavy in…

Seems like just an app heavy in motivation tricky to use and slightly patronising. No GLP ones offered maybe if they offered that and people it would be better I'm not sure feels very disconnected.

17 June 2026
Unprompted review
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Reply from Noom

Thank you for sharing your feedback. We appreciate your perspective regarding the app experience, coaching style, and overall connection to the program. We’re always looking for ways to improve, and we'll be happy to share your comments with our team for review.

Rated 5 out of 5 stars

Great experience

Great experience! Noom offers support and long term sustainable results to reach your goals!

18 June 2026
Unprompted review
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Reply from Noom

Thank you for sharing! We’re so glad you had a great experience and found the support helpful in reaching your goals.

Rated 5 out of 5 stars

The Noom Micromanagement was a great…

The Noom Micromanagement was a great way for me to get started and to continue with the program, If you are a heavy over weight person like I was -- Please give it a try -- all you have to lose is the excessive weight that you've been caring around,

15 April 2026
Unprompted review
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Reply from Noom

What an inspiring message, Linda! We’re thrilled the program helped you get started and stay committed to your journey.

Rated 5 out of 5 stars

Great!

Great experience with the doctors and shipping

18 June 2026
Unprompted review
Noom logo

Reply from Noom

Love hearing that, Amanda! So glad you had a great experience with both the care team and the delivery process.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I learned a great deal about myself and habits. I really love this app. I felt supported and heard.

17 June 2026
Unprompted review
Noom logo

Reply from Noom

Thank you for sharing, Nicole! We’re so glad you felt supported, heard, and gained valuable insights along the way.

Rated 1 out of 5 stars

Very expensive for what it is

I honestly don't understand how this company can charge £88 a month for this service. It offers very little above what can be logged via other free calorie counters. It promised personalised feedback and coaching but I got no coaching during my free trial and nothing above basic calorie style reports. Just eat more green foods which seems obvious. In addition, the whole platform is very Americanised. It's such a pain putting in foods because hardly any of the bar codes I scanned were recognised. And nearly all foods were standardised to cups and ounces so I had to manually move to the UK style of ML and Grams. The food scanning tool was not reliable enough to be used. Cancelled after my free trial and would not recommend you bother.

18 June 2026
Unprompted review
Noom logo

Reply from Noom

Thank you for taking the time to share your experience and feedback, Abby. We appreciate your perspective regarding the coaching experience, food database, barcode scanning, and localization for UK users. Feedback like yours helps us understand where we can improve, and we'll be happy to share your comments with our team for review. We have requested some additional information to help us find your account. If you have anything we can assist with, please respond to that request and our support team would love to help!

Rated 5 out of 5 stars

Great program

I have been using the program for about a month and I can see results as long as I am eating healthy, and working out this is a great tool to mail the weight loss journey
I’ve been using this program for about a month now, and I can see positive results as long as I maintain a healthy diet and exercise regularly. It’s an excellent tool to help me stay on track with my weight loss journey.

17 June 2026
Unprompted review
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Reply from Noom

That’s wonderful to hear, Jen! We’re glad the program is helping you stay on track and supporting your healthy habits and goals.

Rated 5 out of 5 stars

Noom kept me on track to weigh in every…

Noom kept me on track to weigh in every day, measure my calorie intake, and keep track of my exercise. Also learned to eat a healthier diet.
I achieved my weight loss goal in less than four months. Thank you Noom!

17 June 2026
Unprompted review
Noom logo

Reply from Noom

Congratulations on reaching your goal, Patrick! We’re thrilled to have been part of your journey and so glad the tools helped you build healthier habits along the way.

Rated 5 out of 5 stars

It’s been a great experience

It’s been a great experience. I like having access to the tracking tool, clinical support, and fitness resources. Getting the medication has been easy with consistent communication throughout the process.

17 June 2026
Unprompted review
Noom logo

Reply from Noom

So happy to hear that, Susie! We’re glad the tools, support, and communication have made your experience a positive one.

Rated 5 out of 5 stars

Great program

The program has been working very well for me and the Coach and Doctor have been fantastic. The app is easy to use and the care team is very responsive

16 June 2026
Unprompted review
Noom logo

Reply from Noom

Love hearing this, Wendy! So glad the program, coach, doctor, and care team have been such a great support for you.

Rated 5 out of 5 stars

I LOVE Noom Med

I LOVE Noom Med. I feel totally supported on multiple fronts and the information is actually useful and is accessible to different learning styles. I also like the fact that I can talk to REAL PEOPLE.

17 June 2026
Unprompted review
Noom logo

Reply from Noom

This makes us so happy to hear, Virginia! We’re glad you’re feeling supported and finding the information helpful and accessible.

Rated 5 out of 5 stars

The price is affordable

The price is affordable and they are a trusted company.

17 June 2026
Unprompted review
Noom logo

Reply from Noom

Thank you for sharing, Bubba! We’re glad you’ve found value in the program and trust in the Noom experience.

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