Nook Saunas Reviews 688

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 474 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality, ease of use, and the positive impact it has on their well-being. Many people highlight the seamless delivery and installation process, often noting the efficiency and professionalism of the staff. The customer service is frequently commended for being helpful, communicative, and accommodating throughout the entire purchasing journey. However, some people were dissatisfied with significant issues related to delivery and communication, particularly concerning the UK operations. These customers reported repeated missed deliveries, last-minute changes, and a lack of responsiveness, leading to a genuinely frustrating experience.

What people talk about most

Product

People report positive experiences with the product. Customers are consistently satisfied with the quality,... See more

Staff

Consumers consistently find staff to be positive, helpful, and professional. Many reviewers praise the... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional customer service,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the efficiency and professionalism... See more

User experience

Users describe positive interactions with the overall user experience. Customers consistently praise the easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such an easy and stress free purchase. Delivery & installment was flawless; the guys communicated their arrival time beforehand, arrived punctually, were polite, helpful, respectful and quick. Even... See more

Rated 5 out of 5 stars

From the ordering to the end product, I couldn’t be happier. I’ve worked around infrared & Chromotherapy products so did a lot of research before deciding on Nook. It arrived 2 weeks earlier than exp... See more

Rated 5 out of 5 stars

After plenty of research we went with the Nook Elite 3 person model. We couldn’t be happier. From the initial customer service, to delivery and installation, all aspects from the Nook team were first... See more

Rated 5 out of 5 stars

I visit wet saunas and infrared saunas regularly and we are very impressed with ours. I set it pre run when it reads 13 degrees. After an hour I’m back and it’s at 60 plus degrees and I’m sweating im... See more


Company details

  1. Sauna

Written by the company

Embrace the warmth. Elevate your wellness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

688 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent product and service

Everything about dealing with Nook Saunas has been great. The product is amazing and I have used it every day and really feel the benefits. The level of customer service is excellent from ordering, right through to delivery including follow up after the product was delivered. I would recommend Nook if your in the market for a high quality Sauna at an affordable price.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Nook Sauna

Communication is great. Delivery guys were fast.
Sauna so far has felt great.
Customer service has been excellent. Sauna looks good.
I am very happy with overall services.
Thank you to Nook Saunas 😊😊😊

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience !

After much research into Infrared saunas. We are so happy we decided to choose Nook.
The service they provided was fabulous. So quick to deliver and set up for us.
We certainly have had so much use out of it so far, and already enjoying the health benefits. I would definitely recommend Nook for anyone thinking about purchasing a Sauna.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with our Nook Sauna

Very happy with our Nook Sauna, customer service and communication for the team was great and super quick during the entire process. Install team was quick, friendly and super helpful.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Nooks worked around our schedule to organise the installation in our home and were patient in addressing all of my questions. Communication was prompt and reliable throughout, and the installation was completed professionally by a friendly and respectful team. I would highly recommend Nooks—beyond offering a fantastic, easy-to-operate product, their team consistently goes above and beyond to support their customers.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

From the very first interaction with…

From the very first interaction with Nook, it has been such a wonderful experience. The staff are all friendly, helpful and professional. The installation team were amazing. They communicate in a timely manner, costs are transparent and the level of service is exceptional. Our sauna was delivered and installed last week and we could not be more happier with the product. Thank you Nook, your customer focused values are so evident.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Smooth Transaction

Smooth Transaction
These guys are so easy to deal with, from order to install.
*The price was right, and included delivery, setup/install and removal of packaging.
*Customer service (both admin & install team) was friendly, helpful professional. *Good communication throughout the process
*Delivery arrived on time
I purchased the 1 person infrared sauna, which is small enough to slot perfectly into my spare bedroom, but still roomy enough inside. I look forward to my 'Zen Time' after the gym. Very happy with my purchase, thanks Team Nook 🙏🧡

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service and product.

Fantastic customer service and product.
Delivered within 2 weeks of purchase on a very stormy Perth day in the midst of cyclone Narelle. Installed when promised and I absolutely LOVE my daily sauna.
Have since ordered the backrest and it arrived today THANKYOU NOOK🌸

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Elite brand, recommended to everyone

After loosing my husband a few short months ago this has been the best thing for my mental health, just to breathe and over all wellbeing. I team it up eith a reformer work out, the elite combo .

It was all very seamless and have recommended the Nook brand to everyone i know

Thank you so much, after reviewing so many brand nook stood out to me.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer

All round a seamless experience from first enquiring about an infrared sauna to placing the order and finally the efficient installation. The quality of the product and the customer service were both excellent. Very satisfied customer.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

High quality well designed sauna and best customer service!

High quality well designed sauna, with amazing customer service. Nook not only provide a great product, but the free delivery and installation, clear communication and friendly team really make the whole process so easy.

Installation took 10 minutes and the team were incredibly friendly. They answered any questions I had and gave me a detailed run through of the important info for the sauna. They checked everything was in working order and took all rubbish with them.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service!!

Fantastic service! Had it delivered and assembled within days of ordering.
So quick! We love our new 2 seater sauna and for once I’m looking forward to winter! Highly recommend Nook.👍🏼

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Awesome sauna and service

Awesome sauna and service. Couldn't be happier with the process from purchase to install. Customer service was always prompt to respond and install team were great. Cannot recommend highly enough

25 March 2026
Unprompted review
Rated 5 out of 5 stars

The team made the process so easy from…

The team made the process so easy from placement of order to have it delivered in record time to only needing one hour to set up/build . The team went through all the detail and went the extra mile in checking in making sure everything is working smoothly. It’s a no brainer in purchasing one you certainly won’t regret it

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Great sauna great service

I did some pretty diligent research and found that Nook had everything I was looking for in our little home sauna, while surprisingly also being very reasonably priced. What I didn’t bank on was the quality of the service, both online and the two amazing delivery guys who came and set up our sauna, even though we’re 3 hours from Brisbane. Loving the sauna so far. I’m in it most evenings! I also very confident that if anything happens with the sauna in the future, Nook will be super responsive in helping me deal with it. Highly recommend!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

👏 👏👏👏

I can't recommend Nook Saunas highly enough!! Fair Dinkum! I live in Gunnedah NSW and there issues with my chosen courier. Nook Saunas pick up the tap and delivered my sauna free of charge to Gunnedah. Thank you Nook Saunas!! 🙏🙏🙏🙏 My life is on the mend because of you guys.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Can’t fault nooks saunas

Can’t fault nooks saunas. Staff amazing and so cheap for what you get it’s helping me be calmer and fits in my back yard so well couldn’t recommend them enough

6 March 2026
Unprompted review

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