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Nomasei Reviews 

1,256
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 286 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional comfort, timeless design, and exquisite craftsmanship of the footwear, noting that the premium materials provide wonderful support for everyday wear. Buyers also appreciate the responsive customer support team and the remarkably fast international shipping service that delivers purchases in pristine condition. However, some people mentioned experiencing frustrating delivery delays with pre-ordered products or unexpected customs clearance hurdles when importing goods from abroad. A few reviewers additionally noted difficulties receiving their correct purchases or tracking down missing shipments due to communication gaps.

What people talk about most

Product

People report positive experiences with product, frequently praising the exquisite design, beautiful... See more

Quality

Customers expressed great satisfaction with the exceptional quality and craftsmanship, noting that the... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that everything from ordering to... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being courteous,... See more

Order

Clients share ambiguous opinions on order, as many reviewers highlight a seamless, fast purchasing experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Comfort, quality, style, personalized customer service experience and shipping are all top-notch! You get it all with this shoe brand. I’ve been buying from them for several years and they do not disa... See more

Rated 5 out of 5 stars

The customer service is incredibly courteous and reliable. Julia was there the whole time to help me as I had some issues with my sizing. I had to size up because I have very high arches. The con... See more

Company replied

Rated 5 out of 5 stars

I had such a great experience with Nomasei! the website was beautiful and easy to navigate . I had a quick question about sizing, and they got right back to me with a follow up email , which I really... See more

Company replied

Rated 5 out of 5 stars

I’m ecstatic to now own a pair of Adora sandals in size 5, often a very difficult size to find in luxury shoes. I feel fortunate to own three pairs of shoes/ boots from Nomasei. I cherish them for t... See more


Company details

  1. Shoe Store
  2. also in
  3. Boot Store
  4. Bridal Shop
  5. Fashion Accessories Store

About Nomasei

Written by the company

Chaussures de luxe français, fabriquées à Montopoli, en Italie

Passées par les plus grandes maisons de luxe parisiennes, nous nous sommes rencontrées dans une usine de chaussures de luxe à Venise, il y a trois ans.

Ensemble, nous avons choisi de créer Nomasei pour s'engager à renouer avec un luxe intemporel et honnête, fait de respect, de partage, d’engagements éthiques et de transparence. La trajectoire de femmes fortes, libres et insoumises et la danse comme geste de liberté sont nos inspirations.

LES SHOES NOMASEI

La rencontre avec une usine de chaussures de luxe à Montopoli, village de Toscane, donne forme à Nomasei. Cette entreprise familiale dont elles partagent les valeurs devient le partenaire essentiel du projet. Les couleurs dominantes de Nomasei sont un hommage à cette collaboration : le rouge Montopoli, couleur de la terracotta, la terre cuite typique des collines toscanes et de la terre de Sienne, le blanc jauni des marbres de Pompéi.

Nomasei, ce sont des chaussures aux formes étudiées, des matières de haute qualité, des processus respectueux de l’environnement et de l’humain, résultats d’un engagement éthique de transparence radicale.

NOS ENGAGEMENTS

Nomasei ce sont des mains : « Noma » – de l’italien « Mano », la main, avec un twist argotique pour brouiller les pistes – « Sei » – six en italien, parce que chaque création est le fruit de la collaboration entre plusieurs mains et plusieurs savoir-faire, réunis autour d’une idée qui se fait création.

Renouant avec la meilleure tradition artisanale, chaque pièce a son histoire : une histoire faite de temps, de qualité et de design, où chaque étape de la création porte l’empreinte de la main qui l’a réalisée.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,256)

446 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Felicita Sandals.

Received my Felicita sandals and I am absolutely delighted with them.They are beautiful and as always the highest quality.
I have bought a few times from this company shoes and sandals.And have always found them excellent to deal with.They are always available to answer any queries you might have about size and fit.I live in Ireland so order online and rely on the advice I receive.They are very honest and will always say if the product will suit my need's.I highly recommend Nomasei. You won't be disappointed.

30 March 2026
Rated 5 out of 5 stars

Exceptional Customer Service

Not only are the shoes stunning, but the customer service and support are exceptional. Sizing for my feet can be a challenge and I did not want to have to return an international order. I reached out to Nomasei and shared the dimensions of my feet, and they immediately responded with sizing recommendations to help me out. Love the shoes, love the brand, will buy again!

24 March 2026
Rated 5 out of 5 stars

Beautiful shoes

I discovered Nomasei when I started looking online for comfortable good quality loafers. It was easy to order and fast shipping to Australia.

6 March 2026
Rated 5 out of 5 stars

Shoes with a bow

I’ve been thinking about these shoes with the bow for a long time. I finally got them and they are perfect in every way. Comfort and fit is top notch.

18 March 2026
Rated 5 out of 5 stars

Love Nomasei!

Nomasei is a wonderful brand. They have incredible customer service and the shoes are beautiful. I own the Aria boots in patent burgundy - the color is amazing and they are very comfortable! I also own Taxi sandals in embossed pink - adorable! Highly recommend.

15 February 2026
Unprompted review
Rated 4 out of 5 stars

Mostly good experience

I ordered three pairs of shoes. Sizing info was helpful. Delivery process was excellent. The boots I ordered are perfect. Sandals with thin straps were quite difficult to buckle at first but got easier with time. Only negative is that the suede sandals surprisingly have a scar in the leather about the size of a pencil eraser, and I would have returned them if the narrow return window had not coincided with a crushing couple of weeks at work for me. I’d purchase from Nomasei again, but inspect shoes carefully and act quickly on returns.

26 February 2026
Rated 5 out of 5 stars

I have been a huge fan of this brand…

I have been a huge fan of this brand for many years! The quality and comfort of every style is unmatched! The personal communication and attention to detail is unrivaled. Trust me, I have 6 pairs of the Arias and 5 pairs of Nonos a pair of Taxis and a pair of Marthas. I won’t buy any other brand of boots. The comfort is truly everything.

9 March 2026
Rated 5 out of 5 stars

LOVE my boots

LOVE my boots - gorgeous craftsmanship, so comfortable, and clearly made to last. Shipping was fast and customer service was so helpful. I wasn't sure of my size so shared my size in other brands and was given a recommendation - they fit perfectly. Can't recommend these as a quality investment!

9 March 2026

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