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Nomasei Reviews 

1,261
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship, stylish appearance, and overall premium quality of the footwear collection. Many consumers also emphasize the remarkable comfort, noting that these gorgeous shoes can easily be worn all day without any physical discomfort. However, some people mentioned experiencing significant delivery delays and frustrating complications with international customs documentation. A few other people also felt that tracking shipments became difficult when orders took several weeks or months to finally arrive. Despite these delivery setbacks, shoppers consistently appreciate the attentive, polite, and helpful customer support team.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the shoes are beautifully stylish,... See more

Quality

Customers consistently note positive experiences with quality, highlighting exquisite construction, soft... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast international shipping... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as exceptional, courteous,... See more

Order

Consumers find order experiences mixed, with many reviewers praising fast international shipping, simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Comfort, quality, style, personalized customer service experience and shipping are all top-notch! You get it all with this shoe brand. I’ve been buying from them for several years and they do not disa... See more

Rated 5 out of 5 stars

The customer service is incredibly courteous and reliable. Julia was there the whole time to help me as I had some issues with my sizing. I had to size up because I have very high arches. The con... See more

Company replied

Rated 5 out of 5 stars

I had such a great experience with Nomasei! the website was beautiful and easy to navigate . I had a quick question about sizing, and they got right back to me with a follow up email , which I really... See more

Company replied

Rated 5 out of 5 stars

I’m ecstatic to now own a pair of Adora sandals in size 5, often a very difficult size to find in luxury shoes. I feel fortunate to own three pairs of shoes/ boots from Nomasei. I cherish them for t... See more


Company details

  1. Shoe Store
  2. also in
  3. Boot Store
  4. Bridal Shop
  5. Fashion Accessories Store

About Nomasei

Written by the company

Chaussures de luxe français, fabriquées à Montopoli, en Italie

Passées par les plus grandes maisons de luxe parisiennes, nous nous sommes rencontrées dans une usine de chaussures de luxe à Venise, il y a trois ans.

Ensemble, nous avons choisi de créer Nomasei pour s'engager à renouer avec un luxe intemporel et honnête, fait de respect, de partage, d’engagements éthiques et de transparence. La trajectoire de femmes fortes, libres et insoumises et la danse comme geste de liberté sont nos inspirations.

LES SHOES NOMASEI

La rencontre avec une usine de chaussures de luxe à Montopoli, village de Toscane, donne forme à Nomasei. Cette entreprise familiale dont elles partagent les valeurs devient le partenaire essentiel du projet. Les couleurs dominantes de Nomasei sont un hommage à cette collaboration : le rouge Montopoli, couleur de la terracotta, la terre cuite typique des collines toscanes et de la terre de Sienne, le blanc jauni des marbres de Pompéi.

Nomasei, ce sont des chaussures aux formes étudiées, des matières de haute qualité, des processus respectueux de l’environnement et de l’humain, résultats d’un engagement éthique de transparence radicale.

NOS ENGAGEMENTS

Nomasei ce sont des mains : « Noma » – de l’italien « Mano », la main, avec un twist argotique pour brouiller les pistes – « Sei » – six en italien, parce que chaque création est le fruit de la collaboration entre plusieurs mains et plusieurs savoir-faire, réunis autour d’une idée qui se fait création.

Renouant avec la meilleure tradition artisanale, chaque pièce a son histoire : une histoire faite de temps, de qualité et de design, où chaque étape de la création porte l’empreinte de la main qui l’a réalisée.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,261)

450 reviews in the last 12 months

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Rated 1 out of 5 stars

The item still has not arrived

The item still has not arrived! US Customs requires certain information which was not provided on the paperwork. I received a call from Fedex asking "what kinds of leather" are in the shoes before they can be released.

1 September 2026
Nomasei logo

Reply from Nomasei

Hi Claudette,

Yes indeed, FedEx has some issues but it's fixed. I can see now your shoes has been delivered. I hope you can enjoy them.

Best

Rated 5 out of 5 stars

Nomasei shoes are unbelievably…

Nomasei shoes are unbelievably comfortable as well as beautifully stylish. Keepers forever! Good fashion never goes out of style and neither will Nomasei. And the customer service is exceptional. Thank you so much Paule & Marine for giving us these beautiful shoes.

17 August 2026
Nomasei logo

Reply from Nomasei

Hello,
Thank you for your kind words about our brand.
We do our very best to offer stylish, comfortable shoes that are always of the highest quality. We’re delighted that your experience with our customer service team went well.

Have a great day, and see you soon!

Rated 5 out of 5 stars

These shoes walk the line between super…

These shoes walk the line between super classy and unique. I would order in every color/style if I could!

24 October 2025
Nomasei logo

Reply from Nomasei

Hi Sonja,
Thank you for your message!

We're trying our best to design timeless and unique shoes which permit every woman to find their Nomasei shoes to suit their own style and personality. That's why we spend a lot of attention and time on the material and color choices.

Hope you enjoy your Nomasei, see you!

Rated 5 out of 5 stars

Perfection

I had such a great experience with Nomasei! the website was beautiful and easy to navigate . I had a quick question about sizing, and they got right back to me with a follow up email , which I really appreciated. My shoes arrived and they are absolutely beautiful- the quality and craftsmanship are amazing . I'm so happy with my purchase and can't wait to wear them!

25 August 2026
Nomasei logo

Reply from Nomasei

Hello!

Thank you so much, we're glad you appreciated our website and user experience on it. Our customer service works a lot to provide you answer as quick as possible.

We're really proud you love your Nomasei shoes and hope you'll enjoy them!
See you soon!

Rated 5 out of 5 stars

I love these boots

I love these boots. The leather is soft and the quality is very good!

25 August 2026
Nomasei logo

Reply from Nomasei

Hello Katherine,

We're really glad you love our boots.
All leathers we're using are carefully selected for their origin, sustainability, and quality to ensure that our shoes will stand the test of time and serve you well for years to come.

Have a nice day!

Rated 5 out of 5 stars

The staff at Nomasei were quick…

The staff at Nomasei were quick responding to my questions on sizing. My shoes arrived after a brief hiccup in customs but they fit perfect and I love them!! Definitely will buy again from them!! ❤️

11 August 2026
Nomasei logo

Reply from Nomasei

Hello!
Thank you so much! Our customer service is doing its best to answer quickly and advise you the best way possible. Thank you from all the team.

We can't wait to see which other shoes you'll choose!
See you soon

Rated 5 out of 5 stars

Customer service

Customer service

18 August 2026
Nomasei logo

Reply from Nomasei

Hi Anda,

Thank you! We're paying a lot of attention on our customer service quality to give you the best advice and help you as much as we can.

Enjoy your Nomasei!

Rated 5 out of 5 stars

5/5✨

Easy order, timely delivery, product exactly as displayed, great quality. 0 complaints, very pleasant experience.

18 August 2026
Rated 5 out of 5 stars

Very happy

Unfortunately, my shoes were too big, but customer service was very fast to respond and super helpful!

10 August 2026

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