Highly recommend Nomad Frontier! I recently picked up a pair of KOO Alibi Large glasses and the experience was top-notch. I was unsure about the sizing, but the team provided excellent guidance,the L... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service and fast shipment. However, be aware when choosing FedEx. FedEx will attempt to deliver to your home up to three times before leaving it at your local drop off location. That means... See more
Company replied
Shipping was quick and the product was exactly what I selected. I really loved the personal touch with the handwritten message on the invoice. Things like that make me want to consider your store firs... See more
Company replied
Great service. Nomad Frontiers processed and sent out my order quickly and perfect. I'm very pleased with the attention they showed to my order and the communication that the order was on its way to... See more
Company replied
Company details
About Nomad Frontiers
Written by the company
About Nomad Frontiers
At Nomad Frontiers, we aspire to be Canada's local bike shop. But it didn't start that way. We set out to build NOMAD with a vision grounded in community, inclusiveness, and the power of epic cycling adventures to create memories and solidify friendships. We set out to build a travel company - both products to create your own adventure and expert advice to guide your next, more distant excursion. That was, until COVID got in the way.
Now, we've taken that same passion for community and expanded on our cycling retail plans. Our value proposition? Better customer service? No. The best customer service. We aim to show you, in every interaction, that we value your business and deserve your trust. We aim to build long-term relationships rooted in a mutual understanding of the importance of your cycling hobby to your overall wellbeing and enjoyment. We strive to be your number one online cycling retailer.
Our Offerings
We carry many of the top cycling brands in the world - Sidi, POC, Castelli, EVOC, Zipp, and many, many more. We're constantly expanding and adding new products to the virtual shelf. And we only offer products that we would use ourselves - products that we would trust on our next once-in-a-lifetime cycling trip.
Contact info
3-304 Stone Rd W, N1G4W4, Guelph, Canada
- 8883033344
- hello@nomadfrontiers.ca
- nomadfrontiers.ca
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery and communication was good
Delivery and communication was good. Part was as expected
6 July 2025
Reply from Nomad Frontiers
We're happy to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Returned for another purchase
I bought something before here and found the service was honest value, so I had a look for cargo bibs I have been shopping for with no luck. I found what I was looking for on the site and although not on sale, I can say the shipping was included in the cost and they were delivered within a few days of ordering.
3 July 2025
Reply from Nomad Frontiers
We're happy to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Fast friendly service and fair prices
Fast friendly service and fair prices.
Can’t ask for more.
3 July 2025
Reply from Nomad Frontiers
We're happy to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Reply from Nomad Frontiers
We're thrilled to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Always very satisfied and happy with…
Always very satisfied and happy with NOMAD.
They’re very knowledgeable and always happy to help and suggest you the best.
Also shipping is very fast and always your package comes with a nice message from Nomad team.
28 June 2025
Reply from Nomad Frontiers
We're happy to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Great dependable Company
It is great to have this product available in Canada.
A reminder was sent to me the product was available for purchase again if required.
27 June 2025
Reply from Nomad Frontiers
We're happy to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
fast accurate and easy
21 June 2025
Reply from Nomad Frontiers
We're happy to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Very nice staff well detailed on my…
Very nice staff well detailed on my order. Support our own 🇨🇦
23 June 2025
Reply from Nomad Frontiers
We're happy to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Great Service
Easy order process, very prompt delivery.
Looking forward to dropping in for a visit next time I'm in Guelph!
24 June 2025
Reply from Nomad Frontiers
We're happy to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Everything went well
It went very well to order and it went very fast for the delivery. The product received is new and was very well packed.
23 June 2025
Reply from Nomad Frontiers
We're thrilled to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Reply from Nomad Frontiers
We're thrilled to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Top Products w/ even better customer service
I am extremely happy with the product selection and customer service from nomad. You really cant find service like this very often 11/10
16 June 2025
Reply from Nomad Frontiers
We're happy to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Quick delivery
Quick delivery, item as expected. Would definitely purchase from you again!
13 June 2025
Reply from Nomad Frontiers
We're happy to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
I appreciated the phone support I…
I appreciated the phone support I received in placing my order.
The delivery process was delayed and poorly communicated.
20 May 2025
Reply from Nomad Frontiers
Thank you for your feedback, and we're glad to hear you appreciated the phone support during your order process, that means a lot to us!
We're very sorry to hear that the delivery was delayed and not clearly communicated. That’s not the experience we aim to provide, and we’re actively working on improving our shipping and communication processes to ensure better service moving forward.
We appreciate your patience and hope to serve you better next time. Please don’t hesitate to reach out if there’s anything we can do to help.
The NOMAD Team
Shipped super fast and the Deity pedals…
Shipped super fast and the Deity pedals were exactly what I wanted.
11 June 2025
Reply from Nomad Frontiers
We're happy to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Reply from Nomad Frontiers
We're delighted to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Reply from Nomad Frontiers
We're happy to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Excellent customer service
Excellent customer service, fast shipping and easy and straightforward return process.
5 June 2025
Reply from Nomad Frontiers
We're delighted to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
DMT shoes from a great Store !!
I purchased my second set of DMT shoes from Nomad Frontiers and they are a fantastic seller to deal with. Very good customer service and super fast shipping. If they have something you want on their website, don't hesitate to buy from them.
16 June 2025
Reply from Nomad Frontiers
We're delighted to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
Reply from Nomad Frontiers
We're thrilled to hear it!
Thank you so much for taking the time out of your day to share a review of your experience with us - it means a lot.
Happy riding,
The NOMAD Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.