Very good quality. I got my bracelets more than 1 year ago. I had people who congratulatulated me for buying my bracelets because they thought they were real gold and that I made a big investment. No... See more
Company replied
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Review summary
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Reviews shaping this summary
The jewelry is of excellent quality and beautifully crafted - exactly as expected! Returning a few items was a bit tricky, so I’ve deducted one star for that. Overall, I’m very happy with my purchase... See more
Company replied
Their products are beautiful and fairly priced, but honestly that’s not the reason I’m writing this. What really impressed me was the way they handled everything as a brand. Online shopping can feel c... See more
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Totally satisfied. After a small shipping error, i contacted the customer service and within just a few days they promptly solved the issue by sending me the correct pair of earrings, which was a bi... See more
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Company details
Written by the company
Waterproof Everyday Essentials - Welcome to the journey to find your luxury values.
Contact info
Netherlands
- info@nola-amsterdam.com
- nola-amsterdam.com
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Nola Amsterdam
Hi Annuska,
Thank you so much for your wonderful review! We're delighted you love our jewelry and appreciate the quick delivery.
We hope to see you again soon! :)
xoxo
Team Nola
It’s the 2nd time I’m ordering a gift…
It’s the 2nd time I’m ordering a gift from Nola, which is sad, because I would actually like to order more for myself :) And I will. I already put my eyes on some earrings and a necklace. But for this time I ordered the ELOISE earrings and they are stunning! Got them golden with the brown rock, very classy and luxurious.
1 August 2025
Unprompted review
Reply from Nola Amsterdam
H Maria-Regina,
Thank you so much for your wonderful review and for choosing Nola for your gifts! We're absolutely thrilled you love the Eloise earrings in gold with the brown stone. It's wonderful to hear you found them "stunning, classy, and luxurious"—that's exactly what we aim for!
We're delighted you're planning to treat yourself soon! We can't wait to see which earrings and necklace catch your eye.
Thank you again for your kind words and support. We hope you enjoy your Eloise earrings for many years to come!
xoxo
Team Nola
THE PERFECT CUSTOMER SERVICE !!!
26 July 2025
Unprompted review
Reply from Nola Amsterdam
Hi Antonia,
We're absolutely delighted to read your review and are so grateful for your kind words about our customer service. We truly value your business and strive to make every interaction positive and efficient.
Your feedback helps us ensure we're meeting our goals, and your experience is a testament to the hard work of our team. We appreciate you choosing Nola, and we look forward to welcoming you back again soon!
xoxo
Team Nola
Fast professional and good quality
The bracelet arrived quite fast, exactly how it looks in the photo, and their customer service is perfect
24 July 2025
Unprompted review
Reply from Nola Amsterdam
Hi Giulia,
We appreciate your kind words! We're thrilled to hear you had such a positive experience! Fast delivery, accurate product representation, and excellent customer service are what we strive for, so your feedback means a lot to us. Thank you!
xoxo
Team Nola
Reply from Nola Amsterdam
Hi!
Hi
Thank you for your feedback! We strive to provide excellent service and beautiful jewelry. We hope you'll shop with us again soon.
xoxo
Team Nola
Beautiful jewelry that I can't stop wearing
The pieces look great and as pictured on the site. They're my current go-to items when I want to add a little something to my outfit. Ordering and delivery process were also very efficient.
4 July 2025
Reply from Nola Amsterdam
Hi there!
We're thrilled to hear you're loving your new jewelry! It makes us so happy to know you're enjoying the pieces and that the ordering and delivery process went smoothly. Thank you for your wonderful review – we appreciate you sharing your experience!
xoxo
Team Nola
Great customer service with quick solutions
I ordered a Cherry Anklet for my wife’s birthday. Unfortunately, it broke after just one day of use. I reached out to customer service by email, and they promptly arranged a replacement, which I really appreciate. The anklet’s design is beautiful, but it would be even better if it were more durable for everyday wear.
1 July 2025
Unprompted review
Reply from Nola Amsterdam
Hi Emre,
We're so glad to hear you had a positive experience with our customer service team! We appreciate you bringing the durability issue to our attention. We're sorry the anklet broke so quickly; that's certainly not the standard we aim for. Your feedback is invaluable as we strive to improve our products. We're working on enhancing the durability of our Cherry Anklet design.
Thank you for your understanding and continued support.
xoxo
Team Nola
Great customer service
Great customer service with nice and adequate help!
I had a great experience with customer service, which provided helpful and friendly assistance. Unfortunately, my order arrived damaged and broke quite quickly. However, after I reported the issue, they examined the defect and replaced the broken item without hesitation. I really appreciate their nice and friendly service, and I will definitely be ordering from Nola Amsterdam again!
11 July 2025
Unprompted review
Reply from Nola Amsterdam
Hi Jill,
Thank you for sharing your experience with us. We're delighted to hear you found our customer service team helpful and friendly. We sincerely apologize that your order arrived damaged and broke so quickly. That's certainly not the experience we want for our customers. We're grateful that we were able to quickly replace the item for you. We value your feedback and are always striving to improve.
Thank you for your continued support!
xoxo
Team Nola
Reply from Nola Amsterdam
Hi Samrawit,
We're delighted you're so happy with your purchase!
Thank you for your support!
xoxo
Team Nola
My daughter loves the beautifully…
My daughter loves the beautifully designed rings and necklace!
Unfortunately, the package didn't arrive. But Nola sent me a replacement right away! I'm absolutely thrilled! I'm happy to order again!
16 July 2025
Unprompted review
Reply from Nola Amsterdam
Hi Maren,
We're so thrilled to hear you and your daughter love the rings and necklace! We're truly sorry about the initial shipping issue, but we're so glad that we're able to get a replacement to you quickly. Your happiness is our priority, and we appreciate your kind words and continued support!
Thank you for ordering from us again!
xoxo
Team Nola
Reply from Nola Amsterdam
Hi Evan,
Thank you for bringing this to our attention, and I’m truly sorry for the frustration you've experienced.
We understand how annoying and intrusive it can be to continue receiving emails after unsubscribing, and we sincerely apologize for this inconvenience. It appears there may have been a technical glitch in our email system that caused your unsubscription request not to process correctly.
Please rest assured that we’re taking this matter very seriously. We’ve flagged this issue to our technical team, who are already looking into it to ensure this doesn't happen again — not just to you, but to anyone else who may be affected.
In the meantime, we’ve manually removed your contact details from our mailing list to make absolutely sure you no longer receive any unwanted messages from us.
We’re genuinely sorry that this issue led to a negative experience with our brand. Your feedback helps us improve.
If there’s anything we can do to make things right or if you have any further concerns, please don’t hesitate to let us know.
xoxo
Team Nola
Not solid enough
I ordered a necklace with stone drops, and after 2 days of wearing it, the stones in the drops fell out....
17 June 2025
Reply from Nola Amsterdam
Hi Barbara,
We sincerely apologize that the stones fell out of your necklace so quickly after purchase. We understand this is frustrating, and we want to make things right. Please email us at info@nola-amsterdam.com with details about your order (order number, if possible) and photos of the damaged necklace, so we can assist you with a free replacement. We appreciate your patience and understanding.
xoxo
Team Nola
Great customer service
The customer Service is just great: fast and supportive, they made sure my purchase arrived within the time limits. I would 100% recommend buying.
19 June 2025
Reply from Nola Amsterdam
Hi Sofia,
Thank you for your kind words! We're thrilled to hear you had a positive experience with our customer service and that your purchase arrived on time. We appreciate your recommendation and strive to provide excellent service to all our customers.
xoxo
Team Nola
Reply from Nola Amsterdam
Hi Beatrice,
Thank you for your feedback, and we're truly sorry to hear about your experience.
We absolutely understand your frustration, and we want to assure you that we are here to help — we would never want you to feel scammed or ignored. It seems that we haven’t received any messages from you.
Could you kindly confirm if you encountered any specific error while trying to return the items? If so, please let us know the details, and we’ll gladly assist you in completing the return.
You’re very welcome to contact us directly at info@nola-amsterdam.com, and we’ll prioritize your request to make things right for you as quickly as possible.
Looking forward to your response so we can resolve this for you.
xoxo
Team Nola
The necklace and the earrinngs I‘ve…
The necklace and the earrinngs I‘ve ordered are stunning!! I bought them as a gift for my sister and she loves it! The gold stays the same colour and is in a great condition
8 July 2025
Unprompted review
Reply from Nola Amsterdam
Hi Helen,
That's wonderful news! We're so thrilled to hear that both the necklace and earrings were such a hit with your sister! It makes us so happy to know our jewelry brought joy :)
Thank you for your lovely review and for choosing Nola Amsterdam!
xoxo
Team Nola
Excellent customer service 👏
Very fast response when I sent photos 📸 of earrings which were faulty.
Replacement article sent within a week.
Happy with excellent customer service.
Would buy from Nola Amsterdam again
15 June 2025
Reply from Nola Amsterdam
Hi Corinne,
Wow, thank you so much for this amazing review! We're thrilled to hear you're happy with your replacement earrings and our customer service. We truly appreciate your kind words and are so glad we could resolve the issue quickly.
We hope you continue to enjoy your Nola jewelry!😊
xoxo
Team Nola
The present was wrapped in a nice box,
The present was wrapped in a nice box,
And the little plastic bag is very nice to take away.
Very quick delevery.
13 June 2025
Reply from Nola Amsterdam
Hi Carla,
We're so glad you loved the packaging and how quickly your order arrived! We put a lot of care into our packaging, so it's wonderful to hear it was appreciated. Thank you for your kind words!
xoxo
Team Nola
Bad quality
One was great, two other bracelets had such a bad lock that within a day (1!) they both fell off my arm and broke.
I told Nola and they did not respond at all.
10 June 2025
Reply from Nola Amsterdam
Hi Sas,
We sincerely apologize for the issues you experienced with the clasps on your bracelets and for the lack of response you received. We understand how frustrating this must have been, and we are truly sorry for the inconvenience.
Upon checking here, we did not receive any email communication from you. To help us resolve this quickly, could you please check if you sent your email to the correct address: info@nola-amsterdam.com? If not, please send an email to that address with photos of the broken bracelets. Once we receive your email, we will process a replacement for you as soon as possible. Thank you for your patience and understanding.
xoxo
Team Nola
Highly recommend
I’ve been buying jewellery from Nola for years, and I’m always happy! I love their designs and the quality is very good. I wear daily many of their necklaces at the beach during summer and they don’t fade. Also their customer service is super kind and responsive. I truly appreciate brands like this. Highly recommend!
2 July 2025
Unprompted review
Reply from Nola Amsterdam
Hi Katerina,
That's absolutely wonderful to hear! We're so delighted you've been a loyal Nola customer for years and that you consistently enjoy our jewelry! It's incredibly rewarding to know our designs, quality, and customer service meet your expectations and that our pieces withstand daily wear, even at the beach! Thank you for your kind words and for recommending us.
We truly appreciate your support and loyalty! 💖
xoxo
Team Nola
Anklet fell off
Fast delivery good products. My experience was good until the anklet I bought one day fell off my ankle, so I no longer have it. The clasp must be reinforced.
Also I wish they had more ring sizes available. I wouldn’t call my fingers particularly large but can’t find sizes in some rings.
7 April 2025
Reply from Nola Amsterdam
Hi!
We're so sorry to hear your anklet clasp malfunctioned and fell off. We sincerely apologize for this inconvenience and the disappointment it caused. We value your feedback and are committed to improving our products. To help resolve this issue for you, please email us at info@nola-amsterdam.com with details of your purchase, and we'll be happy to assist you further.
Regarding ring sizes, we appreciate your feedback and will take your comment into consideration as we plan for future inventory.
Thank you for your understanding.
xoxo
Team Nola
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