Great product
Great product, delivered quickly and it is of very high quality
24 December 2024
Unprompted review
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Really pleased with the quality of the…
Really pleased with the quality of the card and the design. I liked the options for making it personal. Moreover it came swiftly and was well packaged.
18 February 2023
Unprompted review
A lovely handcrafted pair of…
A lovely handcrafted pair of hooks…really pleased with this purchase.
23 December 2022
Unprompted review
beautifully made product and prompt…
beautifully made product and prompt delivery
7 February 2023
Unprompted review
Returned product due to wrong colour
Returned product due to wrong colour, no refund received. Out of pocket £150.
1 November 2022
Unprompted review
Reply from NOIR.DESIGN
Hi Anna
Can you confrim what you have purchased and date of order as your order details do not match any orders placed on our site or customer base.
Kind regrads
Customer Support
Hooks don't hold
Loved the designs but I have purchased some hooks and they have bent with very little weight on them and over a short period of time. When I've addressed this with the company they've told me to "not put wet towels on them" (incidentally I didn't say that I did).
My advice is don't buy these hooks if you intend to use them. Sorry - bit disappointed.
20 January 2022
Unprompted review
Excellent quality product
Excellent quality product, beautifully made.. Delivered very quickly.
8 January 2021
Fantastic design and beautifully made
Fantastic design and beautifully made. Very happy. Thank you!
15 April 2020
Unprompted review
Fab product
Fab product, sustainable rectangle packaging. Quick delivery.
6 March 2020
Unprompted review
It took a month to receive my order and…
It took a month to receive my order and then I was not given an option to request signature. So I missed the drop off and will now have to go pick up from the post office.
19 February 2020
Unprompted review
Reply from NOIR.DESIGN
Hi Alison
Thank you for taking the time to submit you feedback, we really do appreciate it. Just to confirm your parcel delivery was attempted within 11 working days from the date your order was placed on the 31st of Jan, from UK to USA.
Please see below of the investigation we have concluded.
After doing some further investigating.
I see you order was placed on 31st Jan Friday @ 11pm GMT.
Order dispatched on the 4rd Feb – which is well within our normally 1-7 working days as each order is handmade to order.
Shipping from the UK – USA is normally around 5-15 working days tracked by Royal Mail and delivery attempt was made on the 18th but no one was in to sign for.
Royal Mail international partner should normally make 2 attempts on delivery. In this case when the parcel was received at your local depot correct process wasn’t followed, we have submitted a complaint on your behalf.
In conclusion we have met all the service agreements set to deliver an outstanding service, and your parcel was delivered with 10 days from the United Kingdom to the USA.
We have noted the service received by your local courier and well address this with them directly.
If you would like to discuss further, please send us an email or by the contact us page of trust pilot
Best
Nitin Patel
CEO
WWW.NOIR.DESIGN
Hooks are na excellent product
very good customer service and really love te bentwood hooks. second purchase and plan to buy more shortly.
8 February 2020
Unprompted review
Beautiful product
Beautiful product, Quick delivery, Fantastic communication. Highly recommended!!!!!
24 January 2020
Unprompted review
Rectified an almost great product and made it perfect
Since my last review posted on the 20th of November 2019 regarding the Oak surfboard hooks and the damaged surfboard I had a long discussion with Nitin who was quick responsive and understanding of there product. ( you can definitely tell they care about there product) They completley redesigned the hook and sent them out at no extra cost. These hooks are beautifully designed practical and definitely a work of art. If you have a beautiful surfboard and you would like it to display it you will not find a better product. 5 stars almost the way
20 November 2019
Unprompted review
Reply from NOIR.DESIGN
HI, Darren thank you for your honest feedback. Firstly I would like to apologize for the product not working as intended. Even tho the product has been throughout extensive product testing and many happy customers, we would like it to be better and have taken your feedback on board. As we aim to always provide excellent service and quality products.
We would like to send out a redesign based on your feedback at no extra charge and please let us know your honest opinion.
I look forward to hearing from you.
Please email me at heretohelp@noir.design
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