While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I've just ordered 2 x Valentines 5 bottle whiskey pack. Only to find that when the order confirmation was sent, it's for a set of 5 insulated cups. I've requested a refund. It's a definite scam I think. Hopefully Australian consumer laws will help me if I get into a fight. Watch this space.
When I paid for 5 bottles of whisky I checked my order confirmation and found out I had paid for 5 insulated flasks.
Instagram ad for a Valentines day special buy 3 bottles of whiskey get 2 free. They claim a 5 star rating on trustpilot with 436 reviews, in reality I'm the only one and then on their other page claim 4.9 out of 5 stars with over 12,000 reviews, 5 bottles of top shelf whiskey for $99 aud, sounds to good to be true and probably is since their claim of a 5 star rating is fake so to would the store be, Don't risk it
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
