No1 Lounges Reviews 

We booked into No1 lounge at Gatwick South for the first time, before our honeymoon flight. Oliver, Katherine & David made our visit the perfect pre-departure celebration. They were warm, kind and professional. And the champagne was a perfect touch gratefully received!! And the lemon drizzle cake was one of the best I’ve ever had. Thank you!

Here is your revised review including the location:

---

I had a voucher through Revolut for the No1 Lounge at Heathrow Terminal 3. Unfortunately, my flight was delayed by one hour, and the lounge applies the three-hour entry rule based on the new departure time. As a result, we were asked to leave and return an hour later.

When we came back, we were told we had to scan a QR code and join a queue to wait for available space. The process was poorly explained, and the staff were unhelpful and came across as rude. We also saw other guests being told to wait downstairs without much clarification.

Overall, the experience felt disorganized and unnecessarily frustrating, especially given that we had valid vouchers and a delayed flight. I expected a much smoother and more professional service.

We recently had the unfortunate experience of No1 lounges at Birmingham Airport. My advice is steer completely clear and don’t waste your money supporting a poor, disorganised and absolutely no value for money outfit. Poor food and service which spoil your start not enhance it. Any complaints after the event are ignored and full of excuses. AVOID! AVOID! AVOID!

I had a deeply unprofessional experience at this No1 lounge Gatwick South on the morning of January 30th. Despite having three staff members behind the desk, the lack of efficiency and basic customer service was appalling.

The issues began when a check-in for the guests ahead of me took an unusually long time. While delays happen, the young, black woman failed to acknowledge the growing line or provide any updates. When I politely asked if I could scan my Priority Pass while she worked on the other guests' manual entry, I was ignored. When I eventually asked if another staff member could assist to keep the line moving, the employee became condescending.

Key issues during my visit:
Poor Communication: Rather than providing instructions on which scanner to use, the staff member waited for me to use the wrong one just to correct me snidely.

Unprofessional Conduct: When I addressed the rudeness, the employee refused to complete my check-in. When I asked for her name, she intentionally covered her name tag.

Lack of Leadership: I spoke with the manager, Denis, who had been chatting with staff instead of helping manage the queue. He was dismissive, stated my concerns "weren't important," and refused to provide the employee's name, claiming she wasn't required to give it (despite wearing a name tag). This is why I had to describe her rather than use her name.

Misinformation: Denis told me the corporate contact information was on the tables inside; this was false. He only provided a generic inquiry email upon my exit.

As an Amex Platinum member who travels frequently, I have never encountered this level of passive-aggression and dysfunction in a lounge. It is clear why this location has a 3.7-star rating; the leadership seems to enable a culture of being unhelpful and rude to guests. Avoid this lounge if you value your time and peace of mind before a flight.

I enjoyed a good stay in the Heathrow Terminal 5 Club Aspire Lounge, unfortunately I left my coat there but luckily their staff member Jamie was very helpful in assisting me getting it back.

Jaimie was great assisting with my booking enquiry.
Prompt responses to my emails meant the booking was all sorted within a day or so.

Thanks to an employee off No1 lounges iBook the lounge at terminal 3 Heathrow before going to New York after booking and paying the fee it got a bit confusing when I was told I needed a pass all so to enter but I contacted No 1 lounges through there website a lovely woman but the name off Maisie took control and help straight away and reassured me that I was book in and did not need a pass to enter so I me and my partner would love to thank Maisie for her help and sending me the right confirmation to enter and hopefully we will have a nice time before our flight thanks to Maisie at No 1 lounges

Good Customer Service

I had to contact No1 customer services after being an idiot and mistyping my email address, so didn't receive any confirmation. It was easy to contact via the website and one of the representatives, Jaimie was quick to respond, confirming my booking, correcting the email address and resending my confirmation. Very impressed with their response times and for resolving my query quickly.

I needed a copy of a receipt from my booking and Jaimie provided a fantastic speedy service with great communication. I had a copy sent to me within 20 minutes.

Great space - but terrible food. I usually take the 0700 flight to London- breakfast offering very poor for someone (surely I’m not alone!) who wants a healthy breakfast. Only cereals are muesli (dust!), granola or cornflakes. Overnight oats served with jam and chocolate buttons. Also small bowls of yogurt, granola and jam. Only fruit this morning was apples.
The old lounge had weetabix (easy - individual packs), bran flakes, porridge, a big bowl of natural yoghurt and another of fruit compote and bananas and oranges. I miss it!

Our experience in one of lounges was quite negative for a variety of reasons, so I wrote to the customer service and have to say the response was beyond my expectations- fast, kind and helpful responses with an apology and resolutions offered immediately. Katie. A went above and beyond to ensure that we felt heard and valued throughout our journey and again, replied very quickly every time an email was sent, with her tone being as helpful as she could be, big thanks to Katie who has changed our negative experience into a really positive one.

Jamie was amazing and responded quickly and efficiently. Thank goodness for his service. So relieved that this service is here to help. Debs L

I used the Heathrow Terminal 3 Lounge. There are places within it which are quieter than others. The food is good and constantly re-supplied. I got a refund processed, with Jaimie kindly following up for me, as I'd not realised you can't book on the day online. I found this out when I turned up and paid again plus extra for a non online booking. Its worth it for having somewhere comfortable and reasonably quiet to spend several hours. I'd recommend, but do book in advance.

Jaimie was a great help when I needed to cancel and rebook at a different location many months later. He provided all the necessary information and responded promptly to all my queries. Only downside was that the prices had changed and I had to pay the difference (grr!) but that wasn't his fault - due to dynamic pricing apparently.

Booked for a party of 7 adults into number one lounge at Birmingham airport with Maisie. Maisie was helpful and friendly during the booking and made the booking process very easy. We have never used a lounge before and are looking forward to using it later in the year. Thank You Maisie! 😊

Great customer service, had to cancel and arrange new booking, all sorted and questions answered within minutes by Jamie
Would recommend

We havnet used the lounge yet but we did have an issue with our booking which was handled by the incredible Maisie. In an age when customer service and attention to detail is fast disappearing from every part of our lives, Maisie was amazing: thorough, really responsive and just so professional throughout. She is a complete star and has a great future ahead of her in any sector that needs people who genuinely care about the customer. Thank you again Maisie - we will be raising a glass of champagne to you from T3 on Sunday!

Jaimie sorted my issue within 10minutes by email. Really pleased and happy. Looking forward to using the lounge at Heathrow Term 3.

I had a fantastic experience, Jamie was so helpful on a time sensitive ask. Jamie was brilliant and so responsive, he really was responsive. I would definitely recommend this team and this organisation if they are all like Jamie.

I emailed the number 1 lounge to book a group booking on there web site and spoke to a very helpful lady called Maisie who help me sort everything out and booked the dates I needed with no problem.