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I wrote to customer service many times. The ticket I bought from LOT polish airlines via Mytrip was canceled due to the company's ignorance about visa issues. Although I wrote to mytrip many times, no one was interested in the subject. My loss is 250 EUR.
Stole my money. Never got the 7223NOK for flights that were covid cancelled back in june 2020. They said I'd get a voucher, but never replied back after multiple request from myself. Must be draining working in customer support there, when you're told not to repair damages and waste time when possible. Another predatory travel company.
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