Russell Hobbs Reviews 

I am writing to express my outrage and disappointment at the appalling quality of your slow cooker, which I purchased and used only once before it broke. The entire bottom of the cooker separated from the rest of the unit, rendering it completely useless.

This experience is not surprising, given the poor ratings your company receives from customers. It's clear that Russell Hobbs prioritizes profits over producing reliable, durable products.

I am particularly disgusted by the fact that your company's products are essentially designed to end up in landfills. As someone who tries to live sustainably, I am appalled by the waste and environmental damage caused by companies like yours that prioritize short-term gains over long-term sustainability.

I do not want a refund or any further dealings with your company. I simply want to express my disgust and disappointment at the poor quality of your products and the harm your company causes to the environment.

Russell Hobbs

Is one of the worst companies. I ordered my kettle six days ago, and it was supposed to be delivered the next day, but that didn’t happen. I called them, and they told me they would deliver it today; however, after two days, nothing happened. I called them again, and they said they didn’t know anything. I asked them to cancel the order and refund the deducted amount. They told me it wasn’t possible. We have to cancel the order first, which takes a week, and then we will look into returning the amount, which takes another week. They mentioned on their website (free next-day delivery) what a lie!

I bought a Russell Hobbs Quiet Boil kettle in May. After 2 months we smelt burning coming from the plug. We tried to remove the plug from the socket but it wouldn't budge. We had to get an electrician to remove the socket and attach a new socket cover. He confirmed that the prong of the plug had melted and that he couldn't remove the plug - Cost £86 I duly got in touch with RH and sent the kettle with attached socket cover back to them. They decided that the problem was caused by inserting the 3 pin UK plug into the socket incorrectly! The Electrician was astounded by this decision. He confirmed that the (Chinese) plug was likely to be faulty. RH insist it was my fault. The customer service department is in Romania where they have 2 pin plugs which can be inserted incorrectly and can pose a fire risk. We are lucky there wasn't a fire and that w are only £86 and the cost of a new kettle out of pocket. Russell Hobbs refused to consider a refund and payment of Electrician's fee. They did offer a replacement kettle provided it was chosen within one month but as I had to purchase a new kettle immediately after the event this was not a solution

Russell hob rice cooker / Streaner 19750.
I personally find this a horrible rice cooker.you put it on it, cuts out during cooking, and restart it.
I had a rice cooker for more than 10 years turn on cooks rice clicks when finished nothing else to do
But Russell Hob is a waste of time why do i have to keep setting it rice was uncooked spoilt dinner.
I bought thus a few months ago but never used it as i loved my old trusted friendly rice cooker used this now about 4 times same thing jeeos happening.

Russell Hobbs Honeycomb Electric 1.7L Cordless Kettle (Fast Boil 3KW, White premium plastic, matt & high gloss finish, Removable washable anti-scale filter, Push button lid, Perfect pour spout) 26050

We bought this kettle before and found it to be great , good poor light. They must of changed their manufacturing as it wobbles when on base and could prove dangerous as it wobbles quite a bit on its base, our last one didn’t. We tried four, two from Amazon and one from Argos and 1 from Sainsbury all the same. Russell Hobbs didn’t want to know advised them it could prove potentially dangerous especially for the elderly. Said they would pass on the comments to a department but wouldn’t advise me of any outcome.

I bought a microwave about 18months ago, mostly used for heating coffee and occasional defrosting. Yesterday there was a loud noise and the turntable connector had burnt out, cracking the glass plate. Customers services sad it was my fault for not stirring coffee every 10 seconds, though this is nowhere mentioned in their instruction booklet. Having daid that, they offered no further help
Deeply unimpressed and won't be buying a replacement (or anything else) from.the.

I had an issue with my Russell Hobbs blender after just one use, and I reached out to their customer service. I was genuinely impressed by how quickly and professionally they responded. The representative was polite, helpful, and understanding, and they arranged a free replacement without any hassle.

It’s rare these days to receive such responsive and thoughtful support. I’m very satisfied with how everything was handled and feel confident continuing to use Russell Hobbs products. Highly recommended!

I have 4 Russel Hobbs items not working. They seem to all stop after a while. 2 electric salt and pepper grinders 2 glass kettles not not working anymore. All items were expensive. I will not buy Russel Hobbs items anymore. We live in a throw away society

Purchased tabletop disher washer in silver.arrived damaged and door not sitting right. Return to supplier. Second one came again door not sitting right and top of unit had dent returned that one . Emailed customer service no response

My tabletop dishwasher broke down. It isn’t even 18 months old. Dishwasher repair engineers just aren’t interested in repairing it. Very disappointed in Russell Hobbs quality.

My Russell Hobbs microwave turntable stopped working after just 20 months. No reply from the seller and Russell Hobbs told me that as the microwave was over 12 months old then they had no responsibility for it. At £70 for just 20 months light use and a Company that offers no back up on a faulty product, I will now be avoiding all RH electricals. Not a reliable product nor a helpful Company.

Very disappointed with Russell Hobbs.
I remember this brand from childhood having had irons, toaster and kettles over the years.
My issue is with a split seal on my Fridge freezer purchased approx 9 months ago. The service follow up was prompt asking me to send pictures of my applicants in situ. Once l had done so their tone changed and because my appliance did not have a minimum of 5cm clearance all the way round the seal had probably overheated causing it to split. Or l had damaged it myself. I advised them the seal was for the fridge part and was surrounded by fresh air so surely it couldn’t overheat. When l asked them how l could have damaged in myself purely by opening or shutting the door they declined to comment. If l need a new seal l will have to pay for it.
They were polite but unmoving. They were not prepared to replace it under warranty as l had contravened their terms of use.

Very dissappointed to have to leave negative feedback but here goes I purchased a steam generator iron it had a 2 year warranty unfortunately after not very long the tank started to leak so I contacted them and good enough they replaced it a few months later the replacement started to do the same thing another few months on and my third iron is doing the same thing but they have refused to replace it because my guarantee for the first iron had expired but this iron is only a few months old and has a warranty till 2027 it doesn't work like that the guarantee is only on the first iron - I find this unbelievable I will never buy Russell Hobbs again

Bought a kettle and toaster,kettle broke after 1 day, contacted RH who wanted video evidence, we then had to return the kettle before they would replace it. After several phone calls, emails, messenger and Facebook comments, we still don't have a replacement. We have again made contact and now returned the toaster and asked for a full refund.
Customer service is absolutely rubbish, they are not UK based and fob you off with, It will be sent out in 3 to 5 working days. This is the standard reply every time we make contact with them. I can see us having to try claim our money back through the credit card company or small claims court.
Do not buy direct, in fact do not buy Russell Hobbs products, they are cheap and nasty.

We had a warranty case. The small mixer had broken down, the plastic gear was broken. I contacted customer service by email. I described the problem there. Unfortunately, a repair was not offered. The support sent a new device at no additional cost. The communication was good and quick. Thank you for the support and the goodwill. Dirk from Berlin

Russel Hobbs is an unscrupulous company. My product was still under warranty and sent image of faulty product and receipt. After about six emails they refuse to replace the product. I had glass electric kettle that shattered while boiling . There was glass everywhere (quite dangerous really) . I took a picture and sent to them and of course I got rid of the kettle because I can’t keep this around my children. Their lame excuse was ‘Uh you got rid of the product- but the product was dangerous and I had the image I sent to them. Very disappointed ☹️ . Shame on Russel Hobbs!!! .

Had an issue with my coffee machine, and Russell Hobbs replaced it quickly and without any hassle. The process was smooth, and their customer service was really helpful.

A few years ago I decided to replace an old Electrolux washing machine, which was over 10 years old when it was given to us a further 10 years ago. After only a few years of light use,  the drum spider on the replacement Russell Hobbs machine broke in 3 places. I contacted the manufacturers, who recommended that we scrap the machine because they could not supply replacement parts. From what I can tell, drums and spiders are fairly standard items, but their customer service would not check if they use the same drum or spider in any of their newer models. I won't buy from them again...

problem with there three year guarantee .I purchased a toaster and a kettle from Russell Hobbs in march 2022, I registered both items within the time period to have a three year guarantee, in January 2025 within the three year guarantee, my kettle developed a fault with the mechanism of the lid. I contacted Russell Hobbs to make a claim, they informed me that I had to send the receipt, as I had lost the receipt they refused to honor the three year guarantee. having registered the purchase with them in March 2022 they confirmed that my kettle was still under the three year warrantee. Why then will they not accept my claim, to me this is just a dishonest way to not pay for a genuine claim.