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NJS Law Reviews 

817
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 241 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and empathetic approach, making them feel supported and at ease throughout their claims. Many highlight the excellent service, noting how the company efficiently handles cases, provides clear explanations, and keeps them informed at every stage. People appreciate the quick responses and the overall structured and well-organized process, often leading to successful outcomes and compensation. However, some customers also noted issues with communication and case handling. A few people reported vague or unhelpful information, unreturned calls, and unanswered questions, leading to frustration. Additionally, some reviewers were dissatisfied with their cases being rejected after initial contact, feeling that staff lacked empathy or that their concerns were not properly addressed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, professional, and... See more

Service

Reviewers highlight positive aspects of service, with many describing it as excellent, first-class, and... See more

Claim

Reviewers mention positive feedback about claim, often highlighting the confidence and ease they felt during... See more

Response time

Clients share positive opinions on response time, consistently highlighting the quick and efficient service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From my initial call to the successful completion of my claim, my experience has been wonderful. Gary, Melissa and everyone who I had the pleasure of communicating with over the last year half have tr... See more

Company replied

Rated 5 out of 5 stars

This was my first experience with a claims service and made me feel confident. First class service al the way through. Always keeping me informed every step of the way. Honestly I would recommend... See more

Company replied

Rated 5 out of 5 stars

NJS law were great: everyone who handled my case was helpful to explain the process and keep me up-to-date with progress. I could never have been able to bring a legal action myself and would have bee... See more

Company replied

Rated 5 out of 5 stars

I was very nervous going into a claim against my housing association. After a fall inside their property. But ive had nothing but king and personal assurance fron my solicetor Angela Cross she was so... See more

Company replied


Company details

  1. Law Firm
  2. Legal Services
  3. Personal Injury Attorney

Written by the company

NJS Law has a professional and dedicated legal team focused on help in the following services: Personal Injury Claims, Accident at Work Claims, Medical Negligence, Road Traffic Accident Claims, Public & Occupier Liability Claims, Pedestrian Accident Claims... Our Experienced Solicitors are dedicated to guiding you through every step of the process, ensuring that you receive fair and full compensation for your injuries, pain, and suffering. Whether your injury was caused by a slip, trip, and fall, a road traffic accident, medical negligence, accident at work or any other type of accident at work, we offer expert legal advice tailored to your unique situation. With our experience, we make the claims process as simple and stress-free as possible, while we fight for your rights. NJS Law understands that each client is unique and our experienced solicitors’ teams will work with you to provide advice and solutions tailored to your individual circumstances. NJS Law work in No Win No Fee basis.

For Fast, Friendly Affordable Legal Advice - Ask NJS Law

Written by the company

Trusted Legal Support, Every Step of the Way
At NJS Law, we’re committed to providing more than just legal services—we offer peace of mind during life’s most important moments. We value every client relationship and continually strive to deliver an outstanding experience.

Maximizing Compensation for Injuries, Lost Earnings, and Medical Costs

No Win No Fee basis

With our experience, we make the claims process as simple and stress-free as possible, while we fight for your rights. We pride ourselves on providing outstanding client service, being transparent, and taking a tough stance to ensure those responsible for your injury are held accountable.

Contact info

Friendly Solicitor Firm - No Win No Fee

Personal Injury, Medical Negligence, Road Traffic Accidents Claims..

4.8

Excellent

TrustScore 5 out of 5

817 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(817)

228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really helpful

Really helpful and really thorough explanations to help me best understand my situation

27 October 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Time with NJS Law was around four…

The time with NJS Law was around four years. During that time i had quite a few interim payments. Mainly to find a place to live and furnish it. Which i did. NJS got me the physio i needed at the time and payed for private Doctors and Appointments. I also bought an suv vehicle a lot higher for me to get in because of my accident on my spine. They also found me a case manager to actually sort everything out that i needed. They went through extreme measures to make sure i was comfortable because i had so many hospital appointments. I would take this opportunity to thank Nichola Johnson for everything that she has done for me. Along with Meghan who sorted a lot of things out for me. NJS Law went beyond everything to get me through the last four years. I also had a Psychologist for quite a while which helped me get through all the trauma. With everything that has gone on through the years. They got me the final settlement which i agreed at the hearing . So now i can try to get on my life. Thank you all again, and i will let others know 🙏

23 October 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

So far very good

I contacted njs laws regarding a a injury my wife incurred, it is very early stages at the moment, but all I can say at this moment in time, is I feel I have chosen the wright company and I will feel the same at the outcome

21 October 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Fantastic

Hi
Was sorted out fantastic

24 October 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

I used this firm for a crash…

I used this firm for a crash claimstephrn Healey dealt with my case from begoning to end keeping me updated threw the whole process will deffo use these again

21 October 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Friendly staff helpful good…

Friendly staff helpful good communication between us in a timely manner. Thank you very much 🙏

23 October 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Great company

Great company, very professional, great customer service

23 October 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Have just started a claim on behalf of…

Have just started a claim on behalf of my late father and so far they have been brilliant.abbie understanding and listening was brilliant .would recommend njs

20 October 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Aidan was very helpful and made the…

Aidan was very helpful and made the process of setting up my enquiry very easy and stress free!

23 October 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

I wanted to sincerely thank you for your support.

I would like to express my sincere thanks to Stephen Heeley for his outstanding work on my case. From start to finish, Stephen demonstrated exceptional dedication, keeping me regularly updated and offering continued support throughout the entire process. His professionalism and clear communication made a real difference, and thanks to his hard work and attention to detail, the case was resolved much quicker than I expected. I'm truly grateful for his efforts and couldn't have asked for better support.

14 April 2025
Unprompted review
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Overall good experience

Overall good experience, and very supportive throughout the process

20 October 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

I’ve been really impressed with this…

I’ve been really impressed with this firm! They’ve kept me informed every step of the way and were quick to let me know that I had a case. It’s such a relief to work with a team that’s so supportive and ready to take action. Highly recommend!

22 October 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

The experience was really good…

The experience was really good attentive and informative

21 October 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Abbie jones was so nice.To speak to and…

Abbie jones was so nice.To speak to and friendly , highly recommend than

21 October 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

I had a positive experience with Abbie from NJS…

I had a positive experience with NJS Law, particularly with an employee named Abbie, who demonstrated proactive engagement and compassion in managing my case, despite it being primarily for guidance. I experienced a fall on the roadway and sought advice regarding the possibility of initiating legal action against the council or borough for potential neglect of their duties. Additionally, I requested an assessment of whether the pavement defects contributed to my fall, which resulted in injuries that prevented me from working. Abbie was genuinely supportive and committed considerable time to investigating my case. She provided daily updates and requested additional details and evidence as necessary, ensuring that no opportunities to advance the case were overlooked. I am sincerely thankful for the compassion and professionalism she exhibited, even when the available evidence was limited and appeared to impede progress.

Abbie, you're truly brightening people's days! Keep up the fantastic work and your professionalism—you're making a wonderful difference.

Roseline

16 October 2025
Unprompted review
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

They have dealt with my claim amazingly

Amazing service!
They have dealt with my claim in the most professional and informative way. I struggle with severe mental health problems and if I didn’t understand anything they were more than happy to further explain and help me understand.
I am very grateful and pleased with how everything went with them.

21 October 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Professional and caring

The initial call and assessment was handled with extreme care and empathy, very informative, helpful. Would highly recommend to anyone who needs assistance of this firm

20 October 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Very straight forward system

Very straight forward system, Mr Andrew Moore dealt with my claim,was very professional, and an all round nice guy.

20 October 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

NJS where very professional and helpfull

NJS where very professional and helpfull

15 October 2025
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

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