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NJS Law Reviews 

817
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 241 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and empathetic approach, making them feel supported and at ease throughout their claims. Many highlight the excellent service, noting how the company efficiently handles cases, provides clear explanations, and keeps them informed at every stage. People appreciate the quick responses and the overall structured and well-organized process, often leading to successful outcomes and compensation. However, some customers also noted issues with communication and case handling. A few people reported vague or unhelpful information, unreturned calls, and unanswered questions, leading to frustration. Additionally, some reviewers were dissatisfied with their cases being rejected after initial contact, feeling that staff lacked empathy or that their concerns were not properly addressed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, professional, and... See more

Service

Reviewers highlight positive aspects of service, with many describing it as excellent, first-class, and... See more

Claim

Reviewers mention positive feedback about claim, often highlighting the confidence and ease they felt during... See more

Response time

Clients share positive opinions on response time, consistently highlighting the quick and efficient service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From my initial call to the successful completion of my claim, my experience has been wonderful. Gary, Melissa and everyone who I had the pleasure of communicating with over the last year half have tr... See more

Company replied

Rated 5 out of 5 stars

This was my first experience with a claims service and made me feel confident. First class service al the way through. Always keeping me informed every step of the way. Honestly I would recommend... See more

Company replied

Rated 5 out of 5 stars

NJS law were great: everyone who handled my case was helpful to explain the process and keep me up-to-date with progress. I could never have been able to bring a legal action myself and would have bee... See more

Company replied

Rated 5 out of 5 stars

I was very nervous going into a claim against my housing association. After a fall inside their property. But ive had nothing but king and personal assurance fron my solicetor Angela Cross she was so... See more

Company replied


Company details

  1. Law Firm
  2. Legal Services
  3. Personal Injury Attorney

Written by the company

NJS Law has a professional and dedicated legal team focused on help in the following services: Personal Injury Claims, Accident at Work Claims, Medical Negligence, Road Traffic Accident Claims, Public & Occupier Liability Claims, Pedestrian Accident Claims... Our Experienced Solicitors are dedicated to guiding you through every step of the process, ensuring that you receive fair and full compensation for your injuries, pain, and suffering. Whether your injury was caused by a slip, trip, and fall, a road traffic accident, medical negligence, accident at work or any other type of accident at work, we offer expert legal advice tailored to your unique situation. With our experience, we make the claims process as simple and stress-free as possible, while we fight for your rights. NJS Law understands that each client is unique and our experienced solicitors’ teams will work with you to provide advice and solutions tailored to your individual circumstances. NJS Law work in No Win No Fee basis.

For Fast, Friendly Affordable Legal Advice - Ask NJS Law

Written by the company

Trusted Legal Support, Every Step of the Way
At NJS Law, we’re committed to providing more than just legal services—we offer peace of mind during life’s most important moments. We value every client relationship and continually strive to deliver an outstanding experience.

Maximizing Compensation for Injuries, Lost Earnings, and Medical Costs

No Win No Fee basis

With our experience, we make the claims process as simple and stress-free as possible, while we fight for your rights. We pride ourselves on providing outstanding client service, being transparent, and taking a tough stance to ensure those responsible for your injury are held accountable.

Contact info

Friendly Solicitor Firm - No Win No Fee

Personal Injury, Medical Negligence, Road Traffic Accidents Claims..

4.8

Excellent

TrustScore 5 out of 5

817 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(817)

228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team was responvise, knowledgeable, and genuinely cared about achieving the best outcome for me. I highly recommend them to anyone needing injury layer. Thank you so much Abbie for your hard work.

I had a very positive experience with NJS Law firm. They handled my injury case professionally and kept me informed every step of the way.
Communication was clear, and l always felt like my concerns were taken seriously.

16 February 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Reccomend

Very polite and a pleasure to work with.

16 February 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

I would definitely recommend

This is the second time I have used NJS law and both times experience has been great, quick with updates, professional and just all round great service. Gary Saunders helped me this time round and was fantastic!

13 February 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

It has been very long battle since we started…

It has been very long battle since we started this claim but now we are so relief that has been finalised and we won the case before even we went to the court.
So I just want to say we are so happy we won this case and this due to the expertise and immense experiences of NJW law firm who handles this case.

11 February 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Very quick Response

Very quick Response. And good communication.

3 February 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 3 out of 5 stars

They now have a physio in West London where i live.

They have now sorted out physio nearer to where i live in West London so i'm now just waiting on a Appointment for the physio.

2 February 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

I thoroughly recommend NJS Law


I was completely new to this world, and wasn’t sure whether I had a case or not. Angela Cross assured me that she thought I had, and was very supportive.
The outcome was a very good result for me.
I thoroughly recommend NJS Law

29 January 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

great service

given me great advice and very helpful throughout the process

2 February 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Jaydon was absolutely amazing explained…

Jaydon was absolutely amazing explained everything in a way I could understand and felt at ease all way through this stressful time

2 February 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Excellent and professional service…

Excellent and professional service delivery 👏 👌 👍

30 January 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

I received full support and excellent…

I received full support and excellent care.

29 January 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

PI claim solicitors - would recommend

Although the process took 19 months to resolve, NJS law provided me with consistent POC who was responsive and kept me in the loop.

5 January 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Very good service

Very good.
Told by previous lawyers no prospect for compensation.
NJS took over and won £1600 . Thank You

22 January 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Great understanding of the injury details

Understanding of the situation, empathy and respect for my injuries, quick to get a response. Professional and friendly.

21 January 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

I like the people they are very kind…

I like the people they are very kind and very supportive and deal
With the cases good as well thanks

21 January 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Very informative kind and helpful…

Very informative kind and helpful certainly on the ball

8 January 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

I was treated with respect and guided…

I was treated with respect and guided through the questions that was asked of me in a very caring way.

22 January 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

I was please wit Faye's Customer…

I was please wit Faye's Customer service during our telephone conversation I find she was great, friendly and professional

14 January 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Definitely worth a mention.

Jayden was very clear with her explanation of what happens and what may happen in the future.

She was very helpful and made me feel at ease with dealing with this claim as I have not experienced this before.

I would recommend NJS Law if I was asked as my experience was very reassuring.

21 January 2026
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

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