NJM Insurance Group Reviews 

My Vehicle was stolen and recovered the same day. NJM John worked with the dealership and my vehicle was restored to the pre stolen mint condition in 1 week. On a different issue I called NJM Nicole with a question on my Umbrella policy, about my daughters no longer living in my home. An hour later she called me back as she found my daughters vehicles were still listed on my auto policy and removed them for me.. Saving me $$. I been with NJM for 20 years and totally recommend NJM Insurance Co.

Extremely disappointed with NJM and the way my claim has been handled.

I have been a longtime NJM customer with both auto and homeowners insurance, and after this experience, I have serious concerns about the value of that loyalty when I actually needed my insurance company to stand behind me.

Following a front-end collision involving my 2021 Nissan Rogue, my vehicle developed significant mechanical problems that had never occurred before the accident. The vehicle ultimately experienced an engine failure, and after investigating the issue, the claim was denied under the explanation of “normal wear and tear.”

I strongly disagree with that conclusion based on the timing and circumstances of what happened, but what has been even more frustrating is the complete lack of meaningful communication and follow-up.

I left a voicemails & emails for senior leadership that went for weeks unanswered. l then got the typical canned response from leadership which is also disappointing but not surprising.

I do want to note that my Adjuster, SaSheen has been the only bright spot in this process - she’s very professional, a pleasure to work with and should be commended.

I understand that an insurance company may not always agree with a customer regarding coverage. What I do expect is transparency, accountability, communication, and basic respect for a customer who has trusted the company with their insurance needs for years.

Instead, I have been left feeling like my concerns have been dismissed and that I have had to fight to simply get someone aside from SaSheen to listen and actually understand where I’m coming from.

This is not the customer experience I expected from NJM, and it is certainly not the way a longtime customer should feel after paying premiums for years.

The claim decision is disappointing. The lack of communication and follow-through from NJM leadership is even more disappointing.

One star because zero stars isn’t an option.

Representative was courteous and easy to work with. Her assistance helped in making things less stressful considering our circumstance at the time. She was responsive and payment was prompt.

Maya was very helpful to get me the best estimate for covering replacing my windshield

NJM is the best insurance company I've ever had. They are extremely helpful and make everything easy to understand. Plus, they are always available by phone or on-line.

Quick turnaround from intitial auto claim, to rental, to receiving my vehicle back from body shop.

Great communication, great customer service, overall great experience

No hassles with dealing with other insurance company. Car repaired quickly

Exactly 💯 , I recommend, this insurance company love to help others.

I am a very long-term customer with NJM, 25-30 years, for both Auto and Home insurance. I don't believe in this time I've ever had a homeowner's claim and have had very little in auto claims. In my recent accident, I have to say I am deeply disappointed in how they have handled this claim. The car is making a rattling noise and rather than believe me, which I've recording the noise, they rather believe the collision shop who replaced the entire front end, hood and passenger door and say the noise was not from the accident. What a crazy statement to make. Instead of requiring the collision shop to troubleshoot the issue, NJM would rather force me to take a car with an issue. The car is only 3 years old, I only want it in the condition it was before. Isn't this what I pay insurance for? Shame on you for not standing by your customer.

Silvana T. was helpful and informative through the claim process

NJM did a fantastic job. They covered all my out of pocket expenses. The rental car was a breeze to pick up and return my agent Jesse communicated w me during the whole repair. Great job all around. Been w NJM for over 35 years. They are the best!

Explained everything clearly. Response to my questions wheee immediate and resolved my claim quick and efficient. Thanks

Eric was awesome from start to finish. Kept my updated whole way. Easy to contact if i had any questions.

Very helpful and on time when returning calls it’s my pleasure doing business with Njm thank you all

I had needed towing and stated with the company I needed 2 people pickup. The towing company that had arrived could not do pickup with towing, they explained that to the company and the company stated I did not need pickup anymore.

None of this was related to me and I had not gave authorization that I no longer needed pickup. Because of this the company that came had to deny the service and left me stranded for another hour after already waiting 2 hours, before I had someone to pick me up and had to refile for a towing.

I had called customer support to explain the situation and it seemed the lady I spoke with did not show concern about my situation.

From start to finish, a dependable & professional team took care of me & my car. They got my deductible returned in record time!

Quick response to my request to have my windshield repaired.