When you book a vwpolo or similar and you are offered at arrival a Dacia Logan ?? (Same category??) But as always you can get, with some extra money, a better car.. it's a trick for getting some... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service was very good, but the booked car unfortunately wasn't available (as far as I know, it had an accident). We could choose a very new higher level car (but with less space) for the same pr... See more
Company replied
Nice car, helpful staff on vehicle pickup and return. Still waiting for my $200 euro deposit payment to be refunded and it is now 3 weeks since car was returned to your rental facility in Mallorca n... See more
Company replied
My experience was ok. I was well received, it's a pity that the car I chose at the reservation stage was not available in your office, but your employee upgraded my category and now I use a car that... See more
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Company details
Written by the company
En NIZACARS trabajamos cada día con el firme propósito de ofrecer un servicio de alquiler de vehículos que destaque por su calidad, profesionalidad y total transparencia. Nuestro compromiso con la excelencia se refleja en una gestión eficiente y en una atención cercana, ágil y resolutiva, que nos permite anticiparnos a las necesidades de quienes confían en nosotros. Queremos que cada trayecto sea mucho más que un simple desplazamiento: que se convierta en una experiencia cómoda, segura y satisfactoria. Por eso, contamos con una moderna flota que se adapta a todo tipo de situaciones, desde viajes de negocios hasta escapadas de fin de semana o vacaciones en familia. Además, ofrecemos distintas modalidades de cobertura, pensadas para ajustarse a cada tipo de conductor y proporcionar tranquilidad durante todo el periodo de alquiler. Nuestros servicios permiten una movilidad flexible, tanto en territorio nacional como internacional, adaptándose a los planes de cada cliente. En NIZACARS vamos más allá de la entrega de llaves: queremos acompañarle en cada etapa del viaje, asegurándonos de que reciba un servicio impecable y personalizado. Gracias por confiar en nosotros. Seguiremos trabajando para estar a la altura y demostrar que su satisfacción es, y seguirá siendo, nuestra mayor prioridad. 🚗✨.
Contact info
Avenida Comandante Garcia Morato 44, 29004, Malaga, Spain
- 952002200
- Customer@nizacars.com
- nizacars.com
3.6
Average
4K reviews
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Easy way to get the car
14 April 2026
Reply from Niza Cars
Good morning,
Making the rental process easy from the start is one of our main goals, so it’s great to know this was your experience.
Thank you for your feedback.
Atentamente,
Customer Service
NIZACARS
Reply from Niza Cars
Good morning,
It’s great to hear that you appreciate the consistency of our service. We’re pleased that the quality of the cars, the quick processes and the friendly approach meet your expectations every time.
Thank you for your feedback.
Atentamente,
Customer Service
NIZACARS
Satisfied en general
The service was good. The car was quite new and in very good condition. Well cleaned. Low consumption. Our main problem was that it smelled a lot of cigarettes. Someone before us had smoked a lot, really a lot. The smell remained during the 3 days we used it.
The only reason for my 4 stars is the smell.
14 April 2026
Reply from Niza Cars
Good morning,
Thank you for sharing your experience.
We are pleased to hear that you were satisfied with the service and the condition of the vehicle. However, we regret the issue you mentioned regarding the smell inside the car, as it does not meet the standards we aim to maintain.
We take note of your comment to further improve this aspect.
We hope your next experience with us will be fully satisfactory.
Atentamente,
Customer Service
NIZACARS
Very quick and easy process and great…
Very quick and easy process and great price. Would definitely recommend
13 April 2026
Reply from Niza Cars
Good morning,
Thank you very much for your feedback. We are pleased to hear that the process was quick, easy and offered great value for money.
We also appreciate your recommendation.
Atentamente,
Customer Service
NIZACARS
Good staff,a good company
13 April 2026
Reply from Niza Cars
Good morning,
Thank you for your feedback. We are pleased to hear that you value both our team and the overall service.
We hope to welcome you again and provide you with the same great experience.
Atentamente,
Customer Service
NIZACARS
Reply from Niza Cars
Good morning,
Thank you for your feedback. We are pleased to hear that you appreciated our prices, the condition of the cars and the service provided.
We will continue working to maintain this standard in every rental.
Atentamente,
Customer Service
NIZACARS
I felt pressurised into taking out…
I felt pressurised into taking out insurance that i did not need or want
13 April 2026
Reply from Niza Cars
Good morning,
We are sorry to read the impression reflected in your comment. Rental conditions and available options are explained at the time of vehicle collection, and their purchase is always optional.
We strive to offer a consistent and professional service at all times.
Kind regards,
Customer Service
NizaCars
When I dropped off the car
When I dropped off the car, the employee suddenly "discovered" a 2-3 mm scratch on the windshield, even though it was practically invisible when I picked it up. Furthermore, the rental agreement contained a clause stating that any scratch less than 2 cm in size was not considered damage. However, Nizacars billed us for repairing the scratch, which was a good thing we had insurance from DiscoverCars for such an event. My family and I ended up spending about two hours at the Nizacars office filing three copies of the claim. Nizacars promised to email me a signed copy, but they never did. If you don't buy comprehensive insurance from Nizacars, their customer service is very poor. I don't recommend this rental company and have already blacklisted them.
2 April 2026
Reply from Niza Cars
Good afternoon,
We are sorry to read the rating reflected in your comment. At NizaCars, the condition of the vehicle is checked both at the time of delivery and return, with all observations recorded in the rental documentation.
Any issue identified at the end of the contract is handled in accordance with the established conditions, and we remain available to review with the customer any additional information or documentation they may wish to provide.
Regarding the case documentation, it is currently being processed by the relevant department and will be sent to the email address provided shortly.
Kind regards,
Customer Service
NizaCars
Reply from Niza Cars
Good morning,
Thank you for your feedback. We are pleased to hear that you experienced quick service, a pleasant atmosphere and clear conditions.
We will continue working to maintain this balance in every rental.
Atentamente,
Customer Service
NIZACARS
This was one of the worst rental…
This was one of the worst rental experiences I have ever had.
The booking looked acceptable online, but the situation at pickup was completely different. We were suddenly told that we had to pay significantly more as a couple, or otherwise provide an enormous card deposit of around €5,000, plus a fuel deposit of about €300. These conditions were completely disproportionate and felt like pressure tactics.
What was presented during booking did not match the reality at the counter. In my opinion, this is a misleading and unacceptable way to do business. Customers should be clearly informed of the real conditions before booking, not confronted with them when they have no practical choice left.
I strongly advise people to think twice before using this company.
12 April 2026
Reply from Niza Cars
Good afternoon,
We regret the impression described in your comment. The conditions applicable to the rental, including security deposits and available options, form part of the characteristics of the product selected at the time of booking.
During vehicle collection, these aspects are reviewed with the customer so that they can consider the available alternatives.
Our aim is to ensure a clear and professional experience throughout the rental process.
Kind regards,
Customer Service
NizaCars
Company sell offers with hidden fees.
I do not recommend renting car from this company. Company sell offers with hidden fees.
14 April 2026
Reply from Niza Cars
Good afternoon,
We have read your comment and appreciate you sharing your opinion. Rental conditions and any associated charges are defined in the booking and contract documentation.
At the time of vehicle collection, our team reviews and explains these conditions to ensure proper understanding.
We are continuously working to improve the overall rental experience.
Kind regards,
Customer Service
NizaCars
Everything went well
Everything went well. Rented car for 2 days, got it fast and return was also fast so we made to a free shuttle bus that arrived to the place just as we returned the car.
11 April 2026
Reply from Niza Cars
Good morning,
We are pleased to hear that everything went smoothly and that both the pick-up and return processes were quick. It is great to know that the shuttle service also fit perfectly with your timing.
Thank you for your feedback.
Atentamente,
Customer Service
NIZACARS
Avoid at all costs
As soon as we notified this company we were using our own insurance and not their highly expensive options we received threatening, aggressive and rude behaviour. We weren't shown to the car or even given a damage report until a few hours later. On return we witnessed a young couple being charged over 400 euros for an almost ilunnoticeable scuff on a wheel alloy. Last year we had the same happen to us. We tried to avoid Nizathis time but the broker we used used Niza which I only realised after we had paid. These guys are a bunch of con artists.
13 April 2026
Unprompted review
Reply from Niza Cars
Good afternoon,
We do not share the terms used in your comment. Rental conditions and available options are explained at the time of vehicle collection, and their purchase is always optional.
Regarding the vehicle documentation, this is provided after the formalisation of the contract, and it reflects the condition of the vehicle at the time of delivery.
Any issue detected during or at the end of the contract is handled in accordance with the established conditions.
Our aim is to ensure a clear and professional experience throughout the rental process.
Kind regards,
Customer Service
NizaCars
Awful experience
I have never experienced such appalling and aggressive "customer service" in my life. We booked via Holiday Autos and, following the expert financial advice of Martin Lewis, arrived with our own independent excess insurance. This choice seemed to personally offend the staff.
The Collection: Hostility & Threats experienced
The staff member at the desk was visibly angered by our refusal to buy their in-house insurance. He became incredibly intimidating, throwing our documents across the desk in disgust. He explicitly claimed that without their cover, we would have "no right to discuss issues" at drop-off and even told us we would be liable for towing costs in the event of a total mechanical failure. The hard sell was delivered with such hostility that it cast a shadow over the start of our entire holiday.
The Vehicle: Sub-standard & Faulty
The car was in poor condition, featuring a broken antenna, multiple scuffs & scrapes, and a faulty fuel sensor. Despite a full tank, the car beeped incessantly with low-fuel warnings. Because of the behavior at the desk, we felt forced to take exhaustive photos and pickup just to protect ourselves from what felt like a predatory environment.
The Return: Disrespectful & Rude
We returned the car a day early simply to be rid of the stress. Upon arrival, we witnessed staff intimidating two young women and demanding what appeared to be around €400 for a minor wheel scuff.
When my parents (in their 70s) tried to help us navigate the return in Spanish, they were met with total rudeness and dismissal. When we called out the staff for their lack of basic manners, we were told not to use the company again.
Final Verdict
Don't worry—I wouldn't touch Niza Cars with a barge pole ever again, and I suggest you don't either. They clearly resent customers who use intermediaries or come prepared with their own insurance. Save yourself the stress and book with a company that treats human beings with a shred of respect.
6 April 2026
Unprompted review
Reply from Niza Cars
Good afternoon,
We do not share the terms used in your comment. Rental conditions and available options are explained at the time of vehicle collection, and their purchase is always optional.
Regarding the service received, at NizaCars we take this aspect very seriously and such situations are reviewed internally. The condition of the vehicle is also recorded in the corresponding documentation at the time of delivery.
Any issue detected during or at the end of the contract is handled in accordance with the established conditions, and we remain available to review with the customer any additional information or documentation they may wish to provide.
We remain committed to delivering a clear and professional service at every stage of the rental process.
Kind regards,
Customer Service
NizaCars
Reply from Niza Cars
Good morning,
We're delighted to have made your experience a positive one.
We look forward to welcoming you again soon!
Customer Service
NizaCars
Reply from Niza Cars
Good morning,
Thank you for highlighting the quick and pleasant car pickup process.
We're pleased to have made your rental start smoothly and efficiently.
We look forward to welcoming you again soon!
Customer Service
NizaCars
informative advice
The representative told me about disadvantages of my chosen insurance coverage, but he didn't insist on buying his options
10 April 2026
Reply from Niza Cars
Good morning,
Thank you for recognizing the professional and balanced advice from our team regarding insurance options, without any sales pressure.
We are pleased to maintain this line of trust with all our customers.
We look forward to welcoming you on your next booking!
Customer Service
NizaCars
Perfect service
Perfect service, clean , new and Various cars.
The great staff .
Thanks for everything
9 April 2026
Reply from Niza Cars
Good morning,
Thank you for your kind words about our perfect service, clean and new vehicles with great variety, and the excellent staff.
We look forward to seeing you again soon!
Customer Service
NizaCars
I was not satisfied with the insurance
I was not satisfied with the insurance. I had to pay an additional 44 euros in insurance, even though I had already chosen full insurance in advance. This is to avoid problems later. In addition, be aware that they have limitations on km.
8 April 2026
Reply from Niza Cars
Good afternoon,
We regret your dissatisfaction with the insurance and km limitations. We'll review this to improve.
Best regards,
Customer Service
NizaCars
Your employee was very kind
Your employee was very kind, car is good, too. But I had to sign on something on a scrren that haven't shown me. Also I havent received any confirmation or paperwork. Also 3 hours later, I haven't received anything via email.
Would be great to see the car demages to control it with my fotos.
12 April 2026
Reply from Niza Cars
Good Morning.
Thank you for your feedback and for your kind words about our staff and vehicle.
We would like to inform you that your rental agreement has now been sent to your email address for your reference. This document includes the relevant details of your rental, including the vehicle condition.
Please note that the agreement is normally sent automatically after the contract is completed. If it has not been received, it may be due to a technical issue or it may have been filtered into your spam/junk folder.
Our team remains at your disposal should you require any further documentation or assistance.
We appreciate your comments.
Kind regards,
Customer Service
NizaCars
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