Nixplay Reviews 

Quick response with good information

Par has gone above and beyond to help me get my Dad’s albums loading again on his Nixplay frame. He always had another suggestion that I could try until we finally resolved the issues I was having. I was able to also upgrade to a new frame which has more memory so MORE pictures!
Thank you Par for your patience.
Consider me a Nixplay customer forever!!

Joe was patient -- even when I sent the wrong email address. I am VERY impressed with the customer service received from Nixplay.

I had a problem with my 10 year old picture frame that I couldn’t fix myself. I emailed customer support and Joe emailed me a response the next day with a few solutions which fixed my problem. I find it impressive that they were very prompt and friendly with a frame as old as mine.

Thanks again Joe for all your help!
Jennifer Lamkin
Summerfield, FL

Had an issue with a login and sent an email to customer service. They replied within and a day and solved the issue.

Lou was great, to the point and efficient.

Thanks!

I received a response within a short time and a resolution of the problem shortly thereafter. Par was friendly, understanding of my issue, and efficient in helping me. I couldn't be happier with Par's service.

Well, I was never able to really chat with anybody live… It took me more than once to get any response… And the response I got was unhelpful… I did ask to have somebody call me only to receive a a message back saying it would likely take several days for somebody to call me… The issue was that I could not login because for some reason the system was not recognize my email… This was not a case of me miss typing my email because I tried it more than five times… Eventually, I tried it and for some unknown reason it accepted k my militia’s

Love these frames! Bought one for everyone in the family and love how easy it is to share pictures. I even locked myself out of my account one time and their customer service was great (thanks Joe!). Highly recommend Nixplay!

The customer service is outstanding! The response time was immediate to my questions. He clearly wrote out what needed to be done, and instructions were easy to follow. I'm a dinosaur with technology, and he was very considerate! His follow-up was very quick and thorough. Great product and great customer service!

I had a technical problem which was successfully resolved in less than 24 hours.

Joe at nixplay was amazing and very helpful. He was prompt at replying and made it very easy for me to follow his instructions

Martin was thorough and handled my issue quickly and professionally.

Nixplay have the best customer service. They always resolve any queries or issues and never fail to check back and ensure all is sorted.
Great job Nixplay. Thank you.

My husband and I received a Nixplay frame for Christmas from our daughter and son in law. I had set it up but apparently miss placed my password. I contacted customer service and Maris emailed me promptly with the information she needed to get me what I needed. she was always quick to respond and very pleasant with her correspondence. She gave me a way to access and reset my password on the Web and on the app. Everything worked smoothly. I couldn’t be more happy with the quality of service I received.

NIXPLAY staff is great to work with and prompt replies.. their product is wonderful!

Joe was patient and helpful. Disappointed that I cannot access account from laptop but that is not in Joe’s control

The problem was fixed. My only complaint would be the initial slow response time.

Their customer service is pretty top notch.

Once I got the info on how to access the Plus app I was able to setup my frame. I just asked on how to move photos and was helped out with chat.
Thanks
Steve Perdew