Nitrado Reviews 7,462

Reply from Nitrado

Updated Mar 4, 2026

Hello Justin,

Thank you for taking the time to leave such a detailed and honest review, we truly appreciate it.

We’re sorry to hear that your experience started off with so many issues, especially with the server failing to communicate with Steam right from the beginning, that’s understandably frustrating.

At the same time, we’re very glad to hear that Sergio Sandoval was able to step in, assist you effectively, and handle the situation with professionalism and understanding.

Thank you again for your candid review, and for giving us the opportunity to improve.

Best regards,
The Nitrado Team

Reply from Nitrado

Mar 2, 2026

Hello Mr. Sunder,

We’re very sorry to hear that you had a disappointing interaction with us. This is certainly not the experience we aim to provide our customers.

We would appreciate the opportunity to investigate your case further. Please help us by creating a new ticket and referencing this review so we can look into the matter promptly and assist you accordingly.

Kind regards,
The Nitrado Team.

Reply from Nitrado

Mar 3, 2026

Hello Chris,

Thank you for your kind words! We’re very happy to hear that Josué Reyes provided such a positive support experience and was able to resolve your issue quickly and efficiently. We’ll be sure to pass along your feedback to him.

We also understand that the wait time can be frustrating, and we truly appreciate your patience. Improving response times is something we continuously work on.

Thanks again for sharing your experience.

Best regards,
The Nitrado Team

Reply from Nitrado

Mar 2, 2026

Hi Stephen,

Thank you for your honest feedback. We’re truly sorry for the frustration caused by the long wait and the confusion regarding your server expansion. Since you’ve had good experiences with us before, we’re disappointed that this visit was so stressful.

We’d like to clarify a few points for you and anyone reading:

AI Limitations: Our AI bot is designed to provide answers and navigate you to the right department, but it cannot make sales or process purchases. * Human Support: You can always request to be transferred to a human at any time by simply telling the bot you’d like to speak with an agent.

Wait Times & Tickets: We know an 8-hour wait is far too long. To prevent customers from being stuck at their screens all day, we have a time-based automation that converts long-waiting chats into tickets. This ensures your request is saved and handled by our team via email without you having to stay online.

We’re glad you find our staff helpful once connected, and we hope we can provide you with a much smoother experience next time.

Reply from Nitrado

Feb 26, 2026

Hello Skyler,

Thank you for sharing your feedback with us. We’re very sorry to hear that you experienced difficulties connecting to your DayZ server and that your interaction with our live chat support did not meet your expectations.

Our team would be happy to investigate this issue with you to identify the cause and help you get back in-game as quickly as possible.

Please contact our support team again and mention this review, along with your server ID, so we can take a closer look and assist you further.

Kind regards,
The Nitrado Team

Reply from Nitrado

Feb 26, 2026

Hello Rylan, thank you for the honest feedback. We are so glad to hear you were happy with the support provided by Ali A.—we’ll be sure to pass your kind words along to him!

We truly hear your frustration regarding the wait. While we aim to assist every customer as quickly as possible, our standard goal is a 24-hour response time to ensure every case gets the attention it deserves. We know 7 hours can feel like a long time when you’re ready to get to work, which is why we were happy to credit those hours back to your account.

We appreciate your patience and your business, and we'll keep working to make our update notifications even clearer for you next time.

Reply from Nitrado

Feb 20, 2026

Hello,

We’re really sorry to hear how frustrating this situation has been. Spending that much time trying to fix your server, rolling it back multiple times, and still not being able to play with your friends is understandably upsetting.

That’s definitely not the experience we want anyone to have with Nitrado.

While we can’t investigate specific server issues through this channel, we’d really like the opportunity to properly look into what’s been happening. Please open a support ticket with our team so we can review your server directly and identify what’s causing these ongoing problems.

We appreciate you bringing this to our attention and hope to help get things resolved as quickly as possible.

Greetings,
The Nitrado Team