Looking up parts was very easy, as was online ordering. Only reason i did not rate 5 star is because shipping and receiving part took about 2 weeks but considering the truck is a 36 year old truck ,... See more
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Review summary
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Reviews shaping this summary
Great vendor for factory Nissan parts. Competitive pricing and quick processing. I especially like the feature that provides availability info when added to your cart. That feature saves every... See more
First, I'm a fan of Nissan products. In my opinion they provide the lowest price and highest quality products on the market. The Versa is the most affordable car in America and the Frontier is the mos... See more
The parts were exactly what I needed and I found them easily with your great search methods on your website. The diagrams of the parts with highlighted sections is perfect for finding what you need.... See more
Company details
Written by the company
Welcome to NissanPartsDeal. Our mission is to be your exclusive Online Nissan Parts Department by providing exceptional pricing backed by unparalleled customer service and support throughout the entire buying process through a convenient, streamlined online experience.
Written by the company
Contact info
4.3
Excellent
638 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I will never order from Nissanpartsdeals again.
I will never order from Nissanpartsdeals ever again.
Their shipping team is phenomenal, I recieved my product in a timely fashion.
Nissanpartsdeals employs some of the most rude, unhelpful, customer service agents. After being placed with TWO agents with a negative attitude looking for further information on an item, I will never spend my money here again.
30 July 2026
Reply from NissanPartsDeal.com
Hi WD,
We’re sorry to hear about your experience. We take this matter seriously and are currently reviewing the calls and messages made by our representatives to ensure they meet our communication standards.
Your comments have been noted and will be used to help improve our service moving forward.
We appreciate you bringing this to our attention
Denied a return on an unopened part…
Denied a return on an unopened part within the return window. I asked for an exception to be made, I was told one would be made, then the exception was denied a few days later. Joke of a company to deal with, if you're expecting a dealership-equivalent experience for OEM parts, make sure you buy the right one, they won't take it back if you make a mistake.
21 July 2026
Unprompted review
Reply from NissanPartsDeal.com
Hi Greg,
Thank you for your feedback. We understand your frustration and appreciate the opportunity to clarify the RMA request.
For customers who are uncertain about part compatibility, we encourage the use of our Parts Question feature available through our Customer Assistant, where the correct part number can be verified through the use of VIN.
Regarding your RMA request, the item is an electrical component, therefore non-returnable under our return policy.
We would also like to clarify that while our representative submitted a request for an exception, an exception cannot be guaranteed. Unfortunately, after review, the exception was not approved.
We appreciate your feedback and regret that this experience did not meet your expectations. For more information regarding our returns policy, please visit: https://www.nissanpartsdeal.com/service/nissan-return_policy.html
Straight up a scam company
Straight up a scam company. They sent the wrong item, won't send the correct item, won't refund me.
Just stay away. they will take your money, they will ignore you, they will scam you.
update:
Company just sent me a notice to send the item back, but if its not the correct item they won't refund me. We'll you didnt send me the item you want me to send back. So that cant happen.
They then sent me an email telling me to delete this review. Thats not going to happen. You won't fix your error, and you are still refusing to give me a refund. So is there a way to remove the 1 star you have?
Add to that, your site shows all your great Google Reviews, only Google doesn't have a review page for you.
100% scam company, information passed on to a lawyer, deal with them, im done with you scammers
27 June 2026
Unprompted review
Reply from NissanPartsDeal.com
We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right.
A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.
Tried to talk to an actual person about…
Tried to talk to an actual person about an issue I had trying to check out. Couldn't get past the bot chat or get a real person on the phone. Didn't buy from them. I wouldn't trust this site after what I experienced. Response to your reply: that is the number I tried. I couldn't talk to a real person. Why would I try it again just to go around on you phone tree?
28 June 2026
Unprompted review
Reply from NissanPartsDeal.com
Hi ML,
We're sorry to hear that our customer service did not meet your expectations. Our team is available via Email, Live Chat, or call at 1-888-726-6993 from 7 A.M. to 4 P.M. Pacific Time, Monday to Friday.
We take pride in our customer service, and we'd love to assist you further!
WHICH PURCHASE ????????????
These reviews ABSOLUTELY NEED to identify WHICH purchase / product You Want Reviewed!
I purchase more than one item!
I will Not Review without knowing WHAT i am Reviewing!!!
Please correct this
18 June 2026
Reply from NissanPartsDeal.com
Hi Ray,
We invite you to leave a review on Trustpilot reviews to reflect your overall experience with our business, this is not limited to a specific product or order. If you've placed multiple orders with us, you're welcome to share your experience based on any aspect of your interactions with our us.
We appreciate you taking the time to provide your feedback!
Great price$$$
18 June 2026
Excellent
Usually, I buy parts for my cars from RockAuto�, but whenever they don't have what I need, I come to you. Your service is excellent! Recently, I bought OEM window seals for my Frontier, and they fit perfectly. I couldn't be happier. Love you guys! 😊
18 June 2026
no problems at all
18 June 2026
Missing component?
I am sorry to leave this because I am sure we will use you again, but the product received was not the complete kit and for about $100 I would have expected it to have (and thought it did) have the exterior plastic stays on it. If I am missing something, I am glad to remediate review.
Matthew
18 June 2026
Reply from NissanPartsDeal.com
Hi Matthew,
Thank you for your review. We have submitted a component missing RMA request for you. Please allow us 1 to 2 business days to review your request.
Meanwhile, you could check your RMA status by selecting "Returns", following by "Check Return Status" in our Assistant Live Chat located on our website.
Received correct parts on time.
18 June 2026
Order a part for my 2017 Nissan…
Order a part for my 2017 Nissan frontier. Same part number match two different parts try to get verification and I was hooked up with Ai. They confirmed it was the part I needed, but it wasn’t trying to reach somebody for help was literally impossible. I ended up stuck with the $35 part and went elsewhere to get what I needed never ever use this company again.
18 June 2026
Reply from NissanPartsDeal.com
Hi Joseph,
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.
In the future, please reach out to us via Email, Live Chat, or call us at 1-888-726-6993 for an RMA request. Our team is more than happy to assist you further from 7 A.M. to 4 P.M. Pacific Time, Monday to Friday.
We apologize for the inconvenience once again, and thank you for your trust in NissanPartsDeal.
They had everything I needed except for…
They had everything I needed except for one item. It all came in an acceptable amount of time.
18 June 2026
First Time Nissan Parts Direct customer;
The website was very specific so finding the exact vacuum line was easy. The cost and shipping went very well and using for the first time was a good experience. Thank you Nissan Parts Direct for such a useful and needed website 👍.
Sincerely,
Craig Harper ( 2016 Nissan Frontier Crew Cab SV).
18 June 2026
They had exactly what I needed and…
They had exactly what I needed and shipped out quickly
18 June 2026
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