Jade was very helpful. What a lovely, happy and polite person she is. Nothing was too much trouble for her. Talking to her from Australia, which I wasn't expecting. I expected an email back in re... See more
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See what reviewers are saying
Ordered a NINO card at the end of August 2024. got an email saying dispached but never received the tiem. No tracking information or any kind of communication and it's the beginning of October now. S... See more
I had my query dealt with by a SUPBERB customer service person, NASH. She was polite, attentive, patient, helpful and clear in her explanation of what was required from me, in order to achieve... See more
I completed the online form ok, but had trouble uploading the documents needed I called the helpline - answered straight away, who helped be immediately called back to confirm all was done proper... See more
Company details
Written by the company
Welcome to www.ninoDirect.com, your destination for seamless facilitation of UK National Insurance number acquisition. We specialize in expertly guiding individuals worldwide through the process of obtaining and updating their HM Revenue & Customs (HMRC) records, ensuring swift issuance of confirmation letters. Our dedicated team of professional advisors stands ready at our direct call centre, offering personalized guidance and support whenever you need it. We pride ourselves on our unwavering commitment to delivering unparalleled service, consistently striving to exceed our clients' expectations. At www.ninoDirect.com, we uphold a steadfast promise encapsulated in three core values: Simplicity, Speed, and Reliability. Our mission is to simplify the process, expedite your requests swiftly, and be a reliable partner throughout your National Insurance journey. As a service provider offering a suite of online services, we aim to streamline your experience. Discover the breadth of our services available at www.ninoDirect.com, tailored to meet your specific needs. For any inquiries or assistance, please don't hesitate to reach out to us at +44 (0) 333 014 7210 / info@ninodirect.com. We are here to ensure your National Insurance journey is as smooth and efficient as possible. Thank you for choosing [Your Company Name] for your National Insurance needs.
Contact info
United Kingdom
- 0333 014 7210
- feedback@ninodirect.com
- ninodirect.com
3.6
Average
805 reviews
Replied to 40% of negative reviews
Typically takes over 1 month to reply
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Jordan
Ninodirect team was great at communication and sorting everything out for me
19 April 2024
Unprompted review
Except for the wait time for an agent…
Except for the wait time for an agent your service was very good.
Tiah was efficient, communicated clearly, explained the process without jargon and was patient which I appreciated.
19 April 2024
Unprompted review
Happy customer service
Hi , I needed help on trying to get my national insurance number I rang Nino direct and got through to a woman called Tiah ,she changed some details on my application on the phone while speaking with her and all I had to do was upload passport copy and got an email back shortly saying processed I have to wait 15 working days ,Thank you very much Tiah
15 April 2024
Unprompted review
The agent were very sympatic, comprehensive clear and patient !
The experience with the company was good, all my answers were responded and the agent help me a lot in the process.
15 April 2024
Unprompted review
Amazing service
Amazing service, worker on the line was super helpful and efficient
9 April 2024
Unprompted review
It´s a scam!
8 April 2024
Unprompted review
Professional and courteous staff…
The agent/staff was professional and courteous.Had a firm grasp of my requests and didn't waste too much time.
Though I sent an email week's back and thought probably it got lost somehow but I guess the backlog delayed the response and it came in good time.
26 March 2024
Unprompted review
Good impression so far
The lady I talked to is very helpful and patient.
19 March 2024
Unprompted review
Good to speak to tiah very helpful
Good to speak to tiah very helpful, would have been 5 stars but taking 15 days min to recieve
19 March 2024
Unprompted review
Amazing customer service and very…
Amazing customer service and very helpful
11 March 2024
Unprompted review
Very prompt service
Telephone answered very quickly by the friendly, professional Farah. I needed a copy of my daughter's NI number as she had lost her's. I answered several questions and paid a fee to receive a paper copy and a plastic card. Very straightforward to acheive my request.
8 March 2024
Unprompted review
Must say I’m confused by all the good…
Must say I’m confused by all the good reviews. I applied for a letter with national insurance number. Uploaded the documents, paid the money and got a confirmation number saying it was on the way. As I now live in Ireland it may take more than the 15 days. 3 MONTHS later and many emails more with no replies I still have no letter! I must say I feel scammed
24 February 2024
Unprompted review
Thank you Jade…
The lady that dealt with my request was exceptionally courteous and helpful and as a result the experience was an absolute pleasure.Thank you Jade.
22 February 2024
Unprompted review
A very helper service i believe her…
A very helper service i believe her name was Farah. was helpful and told me how and what to do.
21 February 2024
Unprompted review
advisor was very helpful and patient…
advisor was very helpful and patient and was able to deal with my query
20 February 2024
Unprompted review
Jade was very helpful
Jade was very helpful. What a lovely, happy and polite person she is. Nothing was too much trouble for her.
Talking to her from Australia, which I wasn't expecting. I expected an email back in response to my online questions regarding my national insurance number.
thank you so much for your help Jade.
Much appreciated.
Kind regards
Robert Fellows.
16 February 2024
Unprompted review
The girl I spoke to was amazing!!++
16 February 2024
Unprompted review
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