Ninja Transfers Reviews 

they messe up our order. Offered to redo it and shiip it next day. THe next day came and when it got delivered it wasnt out our inthe box. In order to call to fix te issue you just get placed on hold forver. Its a toll number. I explained the situation and they just said sorry and went about their day.. It costed our company a client and more money. We are so disspointed and will not be using their services again.

Late delivery, argumentive customer service claiming its not there fault but clearly using the provided tracking it left the california location almost 48 hours later. After all that, the complete roll won't adhere and looks like garbage. This is not the ninja prints quality I normally get.

UPDATE #2: I will play/order again
My order was delivered as promised and better than the first batch run as far the quality of print. He explained that I need to ask in key phases next time to get the help I need in editing graphics and "YES" Andre personally offered to help with my do so with my next order. My deadline was met, and senior night was SAVED. I did gain a few grey hairs with this one but I lived to print/bat another day.
THANK YOU

UPDATE: Well maybe another at bat?
Wow I'm stunned. I just got a call from Andre a manager of the local branch. He reached out directly to me to help fix this order. He was completely understanding and apologetic for the way this order was handled and is in the process of making it right. He offered resolutions before I could even ask and understands the priority of a deadline. I will update again when I have success.

3 Strikes and I'm out......
I placed a rather large order a week ago and paid for express shipping. I received the order and half (the entire right side of the gang sheet) of the prints were scratched and marked up making them unusable. I contacted customer support who was quick to respond.(earning the 2 stars) After cutting up the whole order and making a list of what needed to be reprinted (very time consuming BTW) I emailed the list and photos. I was sent a reprint 2 days later and the reprint was wrong. One image was printed with a background that was not on the first order or in the reprint image. Yes they are reprinting again but with shipping, I will not make my deadline for "Senior Night". A once in a lifetime memorable event that I won't have my shirts in time for. Also int he original order was another image that was damaged. I took the opportunity to order a larger image since this item was damaged. I was credited for the original and then reordered the size I needed. I was told in an email that shipping would be taken care of. So I placed the order with free shipping. I then asked that my original express shipping method be honored for this order as well. IT WAS NOT. This item will also miss the deadline and was told there was nothing they could do since I chose standard shipping. Yes I explained and showed them the email stating that they would cover the shipping and they did not seem to care over the phone and said there was nothing they could do. I then asked to speak with a supervisor, which they could not find after putting me on hold. Doesn't look like I will be keeping my "Black Belt" status. Just an awful situation and this is not the 1st order that was screwed up either. You might want to quality check the work of your print distributors. I removed 3 stars from the review for every screw up on this order. 2 stars given for response time in emails including during weekend hours.

The T shirts were great quality and they shipped fast

Received my new order totay... now it's perfect, the color is absolutely perfect. I'll be back for something else soon. Thanks again, your service is GREAT!!!.

This company was freaking amazing ! The DTF was brilliant , vibrant &, arrived quickly ! Everything was very well packaged. I can,t say enough great things about Ninja Transfers. 10/10 - highly recommend !! I will definitely be a return customer.

My second order with Ninja Patch, and I'm so impressed!! from the ease uploading my designs, to the discounts, to the quick turnaround!! How fun it is to create your own swag and an affordable price!!!I had an issue with one of my designs and they sent it corrected within a few days and gave me a credit. I have already referred Ninja to a local candle maker!! I will continue to use this company!!

I ordered a heat press sticker and asked to cancel a few minutes later because i wanted a transfer sticker and the rep said oh we cant cancel its already being printed. I litterally just paid a few minutes ago. so now i get to throw a way a sheet when i get it no thanks

1day Guarantee doesn't always mean it will be one day! And yes they may issue a shipping refund but that doesn't save you from prints that are no longer needed because they shipped out the next day and not same day. Also I received package Thursday instead of Tuesday and prints were cut through. A sloppy mistake that also makes myself look bad when I have to keep pushing orders out. Waste of money. There is no guarantee and now I'm out $120. No refund or partial refund was even offered considering this was on them.

Tristine was absolutely phenomenal took care of my issue quickly as well as advised on how to possibly prevent it in the future. Where two other reps misadvised and failed Tristine shined. Dont ever let her go!

shirts are good quality and the transfers look great and easy to use...

Easy to use for starting up an apparel printing shop for your nonprofit! If there’s an issue with your order, customer service will go above and beyond to help. Will be using them again

I placed a order a couple of weeks ago and it never arrived
(not Ninja Transfers fault) due to a shipping issue of order being lost. I become concerned and reached out by email to customer service and they sent another order out 2 day delivery and it arrived today and the the transfers are perfect and will Ninja Transfers again real soon. Thanks again for great customer service.

If I could give a 0 I would ! This company claims to be the best in DTF that’s a flat out LIE ! SUPER DISRESPECTFUL CUSTOMER SERVICE !! Extremely POOR
app, just all around Garbage company to deal with NOTHING BUT PROBLEMS AFTER YOU SPEND OVER $1K is when all of a sudden major issues This company will make you lose money !!!

Slow service and shipping. They pick the slowest cheapest shipping to send items when you’ve already paid hundreds of dollars per gang sheet and then offer quicker shipping for more than it’s worth. Production is slow especially when the gang sheets are assembled and approved to print as is by the customer so there’s nothing they need to do on their end but make sure the printer is ready to go and then press print. I ordered 4 days ago it and just shipped. Then they throw it on cardboard triangles not sturdy tubes and so I can receive stomped on prints. I try paying extra for shipping for it to get here within the week otherwise their standard shipping would’ve taken over a week to 10 days. That’s with expedited. I paid another company half of what I paid Ninja to ship just the other day and I’m getting my gang sheets from them today. Their total print and travel time? 2 days. 2 days!!! They literally have ups overnight it without my paying gratuitous fees. I keep trying to justify ordering via Ninja Print but I’m never being your victim again.

I’m new ordering through Ninja Transfers. I love the transfers and custom service is awesome helping with orders when requiring assistance. I plan to continue ordering from this company.

Fast. 100% Cotton.

I am happy with my order will be placing another order really soon. Thanks for filling my request
Thanks Loretta

I would like to take a moment to recognize Annika Dougal for her outstanding support on Order NT-1968713. Annika demonstrated exceptional product knowledge throughout the process and showed tremendous patience in walking me through several steps along the way. Her ability to clearly communicate and ensure everything was understood made a significant difference.
Equally important, Annika was professional, courteous, and genuinely humble in every interaction. That combination is not only appreciated—it reflects very positively on Ninja Transfers as a whole. For these reasons, I wanted to personally reach out and congratulate Annika on a job well done. Thank you again, Annika. Send via the voice recognition device of Jim Mergens, CTS - Director of Operations, North America at AISpeech (Cell/Text 1-847-707-6455

This is the third time I’ve ordered from this company! The site is a little hard to navigate the first time but when you get it, it’s easy! The transfers an absolutely beautiful! Blank shirts are the best price i’ve seen ANYWHERE! This is easily the best way to go if you need business Merch! Shipping was unbelievably fast! Highly recommend Ninja and will continue to use them! Thank you!