I should give it a zero because the food processor never arrived. They use a completely inadequate shipping service: the courier lost the package—it was probably shipped in its box so it would be cl... See more
Company replied
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See what reviewers are saying
I met the ninja ice cream maker creami through some influencers on Instagram and I immediately fell in love. As soon as there was an opportunity with the sales I wanted to buy it and I must say that i... See more
Great device full of useful functionalities. The device is really great, it works perfectly. I tried many cooking functions and everything is working fine. The manual is full and easy to use, with... See more
All went well except the tracking given was not clear at all. No updated shipping details from the link given. But the staffs from the help center was extremely helpful. Anyway, the parcel came on the... See more
Contact info
3150 Century Way, LS15 8ZB, Leeds, United Kingdom
- +39 (800) 961655
- assistenzaclienti.it@sharkninja.com
- ninjakitchen.it
4.4
Excellent
913 reviews
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Upgrading an old blender
Upgrading an old blender, im highly satisfied with the purchase, fast shipping and value for the money!
30 December 2025
A great device at a very convenient…
A great device at a very convenient price. Quick deliver.
25 December 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Goods not received
Today is January 2nd at 13:05, so far I haven't received my merchandise yet.
26 December 2025
Reply from Ninja Kitchen IT
Hello Kelly,
Thank you for taking the time to leave us a review.
We're sorry to hear that your order hasn't arrived yet. However, we inform you that couriers do not work on holidays.
We invite you to contact us if you haven't already. We'd like to provide you with more information about your order and ensure you can start using the product as soon as possible.
Contact link: https://support.ninjakitchen.it/hc/it/articles/4404612575122-Informazione-sui-contatti
Best regards,
Ninja Kitchen
The product is very strong and to came…
The product is very strong and to came with two more cup
18 December 2025
Spedizione non all'altezza del brand
Spedizione non all'altezza del brand. troppi giorni per la consegna. Era un regalo e non é arrivato in tempo.
Shipping not up to par with the brand. Too many days for delivery. It was a gift and didn't arrive on time.
12 December 2025
Reply from Ninja Kitchen IT
Ciao Federico,
Grazie per il tempo dedicato a lasciarci una recensione.
Siamo dispiaciuti che la consegna del tuo ordine ci mette più tempo del dovuto.
Capiamo l'importanza delle tempistiche, sopratutto quando si tratta di un regalo.
Questa non è certamente l'esperienza che vogliamo per te, la soddisfazione del cliente è la nostra massima priorità.
Da verifiche effettuate il tuo ordine risulta in consegna , pertanto siamo fiduciosi che il tuo ordine arriverà prima delle feste.
Per qualsiasi informazione riguardo il tuo ordine, ti invitiamo a contattarci grazie al seguente link.
Link contatti : https://support.ninjakitchen.it/hc/it/articles/4404612575122-Informazione-sui-contatti
Cordiali saluti,
Ninja Kitchen IT
Air Fryer Flex Drawer
I've bought an air fryer directly from Ninja Kitchen official website and everything went good from the site navigation through the buying process and shipment. The item is fantastic both for the aesthetics and functionality. I'll recommend Ninja products to anyone who wants to buy an air fryer.
27 November 2025
Reply from Ninja Kitchen IT
Ciao ,
Grazie per la sua recensione.
Ci dispiace sinceramente che il suo ordine abbia subito un ritardo nella consegna.
Comprendiamo quanto possa essere frustrante attendere più del previsto e desideriamo assicurarle che questa non è l’esperienza che vogliamo offrire ai nostri clienti.
Sebbene la gestione logistica non dipenda direttamente da noi, abbiamo effettuato delle verifiche e risulta che l'ordine è stato consegnato.
Non esitare a contattarci per futura assistenza.
Cordiali saluti,
Ninja Kitchen IT
Claim
I'm waiting my order N 114000062388 (My name is Alessandra Dalla Vecchia) dated 23/11/2025 and the delivery never arrived!!! the courier never came to my house!
23 November 2025
Reply from Ninja Kitchen IT
Ciao Alessandra,
Grazie per la sua recensione.
Ci dispiace sinceramente che la consegna del suo ordine non sia avvenuta nei tempi previsti. Comprendiamo quanto questo possa essere fonte di disagio e desideriamo assicurarle che non è questa l’esperienza che vogliamo offrire ai nostri clienti.
A seguito delle verifiche effettuate, risulta che il suo ordine sia stato consegnato in data 01/12/2025. Qualora non abbia effettivamente ricevuto il pacco, la invitiamo a contattarci tempestivamente, così da poter avviare ulteriori controlli e fornirle la necessaria assistenza.
Cordiali saluti,
Ninja Kitchen IT
Super efficienti .rapidi ed affidabili
18 November 2025
yes!
I really don’t understand what i’m supposed to write this review about. shipping or the machine, but it doesn’t matter, because che shipping was so fast i couldn’t believe, and the machine! machine is the best, i love it! it’s amazing! protein gelato every day!
17 November 2025
Product is great
12 November 2025
It's was very Fast
It's was very Fast. I received my air fryer in just 2 days. I'm really glad about this company
11 November 2025
Very satisfied with your product.
30 October 2025
Amazing product
Amazing product. Works as advertised and expected. It’s my second Ninja air fryer and they’re both at work. Will certainly purchase again
3 October 2025
I cut open one of my palms with the…
I cut open one of my palms with the interchangeable blade that was in the box! Currently have 5 stitches on my palm, almost died after I fainted and fell on the ground while bleeding out! Please BE CAREFUL WITH THE BLADES! They are very sharp! There should be some protection and warning on them out of the box! People like me that have never handled a blender or the blades aren’t aware of how dangerous they can be while unpacking the new blender from the box. I hope the NINJA start putting some kind of protective box or rubber over them, it’s very important, especially when you have to store them.
18 September 2025
Reply from Ninja Kitchen IT
Hello,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the injury you sustained and want to express our sincere concern. Your safety is incredibly important to us, and we take this matter very seriously.
We deeply appreciate your feedback regarding the packaging and handling of the interchangeable blades. Your insights are invaluable in helping us improve our products and prevent similar incidents in the future.
To ensure we address this properly and provide any support you may need, we kindly ask that you contact us directly at +39 800 035863.
We would like to speak with you further and treat this matter with the attention it deserves.
Wishing you a smooth and swift recovery, and thank you again for bringing this to our attention.
Kind regards,
NinjaKitchen IT
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