Ninja Kitchen Reviews 632

Absolute appalling customer service Ninja Kitchen Australia releasing a discount code then when customers used the code you cancel order and state there was tech glitch and to use the discount code we need spend now more $ absolute scam and poor customer service

Bought a refurbished air fryer and it is as new. Customer service is fast and accurate as well.

Good products. Awful customer service in particular from Nick. If you do buy please buy on a credit card and not through any site like eBay who won't protect you. DPD lost my parcel and Ninja don't seem to understand how the CRA 2015 works or more like are pretending they don't (Ninja are responsible until the parcel is safely delivered to me). This is causing me untold stress as I will likely have to go through the small claims court if my Ebay and Paypal claims are unsuccessful.

Absolutely disgraceful Ninja. Have contacted your support to buy a replacement part for my Intelli-Sense system. Have been told I need to buy entire new system. You have lost my business

Awful company with unbelievable customer service. I bought a coffee machine on March 17 and was never shipped. My first contact with the company to understand what happened two weeks later I was said they escalated and I should get my item shipped in 48 hours, which never happened. Called again asking about the delivery and was said they were going to escalate. Didn't they do that before? Turns out I never get the coffee machine, and in my third attempt of contact I waited for 30 to hear they couldn't cancel my order (that was never shipped) and they would escalate again and I need to wait 7 business days to get someone to contact me. If you don't want to stress yourself and waste your money, don't buy directly from Ninja.

They cancelled my order for no reason and then hiked the price by over a $100.
Very useless company.

I ordered a new crumb pan for my Ninja Airfryer which we love. But they had the wrong shipping address. Forget about trying to change the shipping address on their lousy website. I had to call someone who hardly spoke English. It was a real pain trying to get them to ship to the correct address.

purchased the Ninja Slushie with high expectations, but unfortunately, this product has significant design flaws. The vessel stains easily, even with proper cleaning, and no amount of scrubbing removes the discoloration. Additionally, the back part of the vessel has a sill where product gets trapped, making it difficult—if not impossible—to fully clean. This raises concerns about both hygiene and long-term usability.

To make matters worse, Ninja refuses to acknowledge these issues or provide any meaningful support. Their customer service has been dismissive and unhelpful, making it clear that they have no interest in standing behind their products. For a brand that markets itself as high-quality, this experience has been incredibly disappointing. I cannot recommend this product, especially given the lack of accountability from the company.

I ordered the ninja slushie then realised my wife ordered just before me, so i cancelled it within 5 minutes, after phone call after phone call, emails, 2 months later and i still haven’t received a penny back of them! Absolutely terrible customer service and would advise anyone to stay clear and order it through a different merchant!

I ordered a Ninja Slushy Maker and I never received it. I texted them over a period of 3 months plus. They blamed it on the postal system or their logistics. They supposedly sent out 3 and it's strange I never received one.
I always thought that Ninja was a reputable brand, not anymore.
Based on my experience if there was a minus star, I would use it. I experienced nothing but numerous excuses that were really lies and patronization.
Obviously, I DO NOT RECOMMEND THIS COMPANY!!! 😡

I wouldn't even give them a one star if it weren't required. I ordered a coffee machine on January 31st. And it said it'll be delivered 5-7 days. A month later and still nothing. I called the customer service number multiple times and I get the same answer "we will escalate this matter".
I tried to cancel it, however, they said I couldn't do that because it's been over 30 minutes window. And yet, them taking over 30 days is acceptable.

Got a ninja crock pot for s Christmas gift.was pretty excited becuase its a 'ninja'....got one good meal cooked in it and then it went crazy...tried a recipe that was supposed to take 10 hrs to cook after only 40 mins the meat was overcooked and ruined...will never buy a ninja product again

If I could give less than 1 star I would the lid on the blender wouldn’t stay closed because a part in a SEALED area broke so when I called ninja and showed them the defect they told me to buy a new blender when all I needed was a new lid? The agent told me that I could get a coupon and only pay $65 (plus shipping) as much as I told her and showed her that I didn’t need an extra container that’s all she was willing to do and not offer any other suggestions? Is it wrong to ask for a lid when you know you didn’t break it and it was a defective part ??

Had a slight problem with a flex drawer air fryer phoned customer services the lady i spoke to was very helpful sent me a link to click on for a video call to show the defects they do not stock the spare parts needed so with no fuss sent out another main body base unit and told to keep the faulty one WOW what a top notch service while on the phone registered the fryer for the guarantee cannot praise them enough would i reccomend yes i would the fryer is amazing 10/10 for customer service very happy customer shame i didnt take the ladies name or i would have mentioned her oh and the replacement came next day on a saturday amazing

They offered to have me keep the item (Ceami delux unopened and not even delivered yet) by offering to give me back $44 but upon returning it they charge me $25??!!!! For restocking fee and return label.

I ordered a replacement pitcher for my ninja blender and they sent me the wrong model.
I was on the phone with a customer service rep for 35+ minutes to simply replace the item. It was completely inefficient. The original replacement pitcher was $30. The rep didn't tell me how much the correct item was until after my card was already charged. $75 plust $10 shipping.
They charged me shipping even though they sent the wrong item.
Terrible customer care. Ridiculous you can only connect to a rep at Ninja by phone. No contact form. No e-mail. No chat. "Ninja. Let us waste your time and take your money."
Never again.

Purchased 15 in 1 air fryer direct from Ninja late 2022, unboxed it and it wouldn't pressurise on pressure cooker mode. Called help desk, told it was faulty and to return it - they didn't have any more in stock.
Ordered one from currys, loved it. Liked it so much my mum bought one and we bought a second one for another property.
2 years down the line the fan stopped working, quick google and it appears to be a VERY common fault around the 2 year old mark. Out of warranty so I am assuming I will be like the majority of people and told tough, its out of warranty.
Another search and it would appear that the main culprit is the fan wires that run through the lid hinge and over time the wire breaks.
For an item of 'quality' and expense this is a floored design so we are expecting the other two we have to fail soon. Poor Ninja - very poor. Don't waste your money buying one!

I’ve bought 3 of their Professional Food Processors. 1000 watt. Great machine. Blades are awesome but the Bowl (72 oz) is Pathetic. Plastic is so thin simply falling 12 inches off the dish rack to the counter it cracks, Put a 16 oz bag of Nuts in it and it cracks or breaks. Crushed Ice to make a Smooth you can forget it. It will Break. I’m certain they probably spent a whole Dollar on the bowl. Gezzzz. SO why buy 3 you ask. Their Replacement Bowl cost $48.99. The entire Processor on Sale was only $30 more. I can only assume it’s designed that way so you pay the Ridiculous price for a Replacement bowl or you simply buy a whole new processor. I definitely won’t buy another Ninja anything. I feel like it’s a Con Job. They have to KNOW how Fragile the bowl is.

ABSOLUTE GARBAGE !!! Have had 2 oven/freyers that both lasted 18 months - just beyond the 12 month warranty. Customer support in attempting to get repaired was terrible. I WILL NEVER PURCHASE OR RECOMMEND A NINJA PRODUCT TO ANYONE !!!

The Ninja Foodi 14 in one 8qt is a terrible quality air fryer. The pot started peeling inside in less than three months. Costumer service is lame. Do not waste your money on this cheaply made air fryer. It used to be better. They lowered their standards.