Delivery time was excellent ! They even text me to let me know one of my products was out of stock and to offer me a alternative and gave me suggestions for my alternative so I could look them up, n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can always find what I want easily, the website is well layout. Delivery is always quick and within a day or two. Always the correct order delivered. I recommend Ninja vapes always.
Company replied
Even though you shouldn't promote vapes, im not. As an adult im promoting a site that only sells to adults as if the postie arrives and you arent old enough to receive then you dont get the product.... See more
Company replied
Due to a huge array of vapes etc available, I knew I would find ones that I like and sure enough they didn't disappoint 😀 I can also say I was impressed with the prompt delivery, well packaged and... See more
Company replied
Company details
About Ninja Vapes
Written by the company
At Ninja Vapes, we’re committed to delivering high-quality vaping products at the best possible prices. From prefilled pod kits and replacement pods to refillable vape kits, nic salts, and e-liquids, we stock only trusted and reliable brands — including popular favourites like Hayati Pro Max Plus and Hayati Pro Ultra Plus.
Featured Categories
We don’t just stock bestsellers — we stock everything. Name a product or flavour, and you’ll likely find it at Ninja Vapes. Our shelves are packed to ensure you never leave without exactly what you’re looking for.
Quality and Savings
We believe great value should never compromise quality. That’s why our entire range is carefully selected to ensure safety, consistency, and satisfaction. With 5% cashback on every order, our customers enjoy even more savings every time they shop.
Shop With Confidence
Whether you’re switching from smoking, exploring refillable options, or looking to discover exciting new flavours, Ninja Vapes is always here to help you find exactly what you need. At Ninja Vapes, you can shop with confidence knowing you’re getting premium products, great prices, and exceptional service.
Enjoy 5% Cashback for all orders
Written by the company
- Ninja Vapes brings best deals with 5% cashback
- To receive 5% cashback, customers need to log in and complete their purchase.
FREE DELIVERY FOR ORDERS ABOVE £40
Order by 4pm to get next day delivey
We offer a free fully tracked, next-day delivery service with Royal Mail on orders over £40, placed before 4 pm.
Contact info
17 coniston road, PR28AX, Preston, United Kingdom
- info@ninja-vapes.co.uk
- ninja-vapes.co.uk
Hayati Pro Max Plus Pods - Any 3 for £15
4.6
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a vape as said in stock…
Ordered a vape as said in stock messaged me 2 days later out of stock said refunded me still not got refund
29 August 2026
Unprompted review
Reply from Ninja Vapes
Dear Matt,
We’re sorry that an item in your order was unavailable and for the inconvenience this caused.
To clarify the timeline:
* *Saturday, 29 August:* You placed your order.
* *Tuesday, 1 September:* Our team reviewed your order on the first working day after the bank holiday weekend. We contacted you about the unavailable item and offered alternatives.
* *Wednesday, 2 September:* Following your request to cancel, we issued a full refund.
We have shared confirmation of the refund and remain available to help if you are having difficulty locating it with your bank.
We understand that receiving a refund does not take away the disappointment of not receiving your order, and we apologise that we couldn’t fulfil it on this occasion.
Best regards,
Team Ninja Vapes
Reply from Ninja Vapes
Thank you so much for the fantastic 5-star review!
Pairing top-quality products with lightning-fast delivery on every order is what we aim for, so hearing that both hit the spot for you means the world to our team!
We truly appreciate your brilliant, continued loyalty and support, and we look forward to getting your next order packed up and sent straight to your door!
Reply from Ninja Vapes
Thank you so much for another fantastic 5-star review!
Providing an efficient service and lightning-fast delivery every single time is what we strive for, so hearing that we kept things smooth and quick for you means everything to our team!
We truly appreciate your continued support and loyalty, and we look forward to getting your next order packed up and sent straight to your door!
Another large order successfully…
Another large order successfully delivered next day.
Thank you Ninja Vapes 😊
2 September 2026
Reply from Ninja Vapes
Thank you so much for another fantastic 5-star review!
Hearing that your latest large order arrived safely with our usual next-day delivery is the absolute best news! Getting big orders packed up accurately and dispatched to your door without missing a beat is what our team takes the most pride in.
We truly appreciate your incredible ongoing loyalty and support, and we look forward to getting your next fortnight's order sorted for you!
Very good service
Very good service, well packaged and fast delivery. Cannot fault you
2 September 2026
Reply from Ninja Vapes
Thank you so much for the fantastic 5-star review!
Hearing that you cannot fault our service, fast delivery, and packaging means the absolute world to our entire team! Ensuring your orders arrive quickly and safely packed every single time is always our top priority.
We truly appreciate your brilliant, continued loyalty and support, and we look forward to getting your next order packed up and sent straight to your door!
Perfect as always
Perfect as always. Highly recommend I won’t shop anywhere else. Great selection great price excellent quality and super quick delivery and now a reminder service just incase you haven’t realised your running low definitely a 10/10
1 September 2026
Reply from Ninja Vapes
Thank you so much for the incredible 5-star review!
Hearing that you won't shop anywhere else and give us a 10/10 rating is the ultimate compliment for our entire team! We are so glad to hear you are loving the new reminder service alongside our usual selection, great prices, quality, and lightning-fast delivery. Making sure you never run low on your favourites is always our top goal!
We truly appreciate your incredible loyalty and support, and we look forward to getting your next order packed up and sent straight to your door!
Reply from Ninja Vapes
Thank you so much for the fantastic 5-star review!
Providing a huge choice of products paired with safe, secure, and lightning-fast delivery is always our top priority, so hearing that we hit the mark for you means the world to our team!
We truly appreciate your continued support and loyalty, and we look forward to getting your next order packed up and sent straight to your door!
I say it all the and I will say it…
I say it all the and I will say it again . Great flavours great service always get my vapes next day . I would never go anywhere ele for my vapes ninja are the best .
1 September 2026
Reply from Ninja Vapes
Thank you so much for the incredible 5-star review!
Hearing that you will never go anywhere else for your vapes and calling us the best is the highest compliment our entire team could ever receive! We are so proud to be your go-to supplier, and keeping you stocked up with great flavours and guaranteed next-day delivery every single time is what we live for.
We truly appreciate your amazing loyalty and support, and we look forward to getting your next order packed up and sent straight to your door!
Excellent service from start to finish
Excellent service from start to finish. Arrived in two days. Always well informed about delivery 👍
1 September 2026
Reply from Ninja Vapes
Thank you so much for the fantastic 5-star review!
Keeping you fully updated on your order's progress and delivering it right to your door in just two days is always our top priority, so hearing that the service was excellent from start to finish means everything to us!
We truly appreciate your continued support and loyalty, and we look forward to getting your next order packed up and sent straight to you!
Outstanding service & an amazing…
Outstanding service & an amazing selection. 1st class dispatch received within 36 hours. Sometimes 24hrs if the timing is right. Highly recommend ⭐️⭐️⭐️⭐️⭐️
31 August 2026
Reply from Ninja Vapes
Thank you so much for the fantastic 5-star review!
Providing a first-class selection alongside rapid 24 to 36-hour dispatch is what we strive for on every single order, so hearing your high recommendation means the absolute world to our team!
We truly appreciate your incredible support and loyalty, and we look forward to getting your next order packed up and sent straight to your door!
Thank you for the quick response and…
Thank you for the quick response and delivery great service 10 stars if I could
31 August 2026
Reply from Ninja Vapes
Thank you so much for the incredible 5-star review!
Hearing that you would give us 10 stars if you could is the ultimate compliment for our team! Providing lightning-fast responses and getting your order delivered to your door as quickly as possible is what we aim for every single time.
We truly appreciate your brilliant support and loyalty, and we look forward to getting your next order packed up and sent straight to you!
Reply from Ninja Vapes
Thank you so much for the fantastic 5-star review!
Delivering your favourite products fast while keeping our prices low and competitive is always our main mission, so hearing that we nailed both for you means everything to our team!
We truly appreciate your continued support and loyalty, and we look forward to getting your next order packed up and sent straight to your door!
Unfortunately I’ve had a couple of bad…
Unfortunately I’ve had a couple of bad experiences lately. I asked for a 6000 summer dream but for some reason I received a blue sour raspberry. I had already placed an order of buy one get one free of this flavour, hence why I specifically asked for summer dream. Fast delivery, but unfortunately I’m not happy yet again with the service.
30 August 2026
Reply from Ninja Vapes
Hi Brian,
Thank you for taking the time to share your feedback regarding your recent experience. We sincerely apologize for the inconvenience and frustration caused by the item you received.
We would like to clarify that our Buy One Get One Free (BOGOF) promotional items are SELECTED AT RANDOM, rather than being fulfilments of specific flavour requests. We understand that this policy may not have been clear enough at the time of your purchase, and we apologize for the disappointment this has caused.
Please be assured that we take your feedback seriously. We are already looking into ways to make our promotional terms and conditions more transparent at the checkout stage to ensure this does not happen again.
We value your custom and appreciate your patience as we work to improve our service.
Best regards,
Team Ninja.
Reply from Ninja Vapes
Thank you so much for the fantastic 5-star review!
Knowing your order arrived right on time and in perfect condition is always music to our ears! Delivering that dependable, top-tier service on every single order is what our team is all about.
We truly appreciate your continued support, and we look forward to getting your next order packed up and sent straight to your door!
Delivery was to be between a certain…
Delivery was to be between a certain time, but, it was attempted at an earlier time, which was unsuccessful so was rescheduled for the Day after. Delivery was successful.
21 August 2026
Reply from Ninja Vapes
Thank you for taking the time to leave us this detailed 4-star review and feedback!
While we are glad to hear your order arrived successfully the next day, we completely understand how frustrating it is when a delivery attempt happens outside your expected time window. We always aim for complete convenience, so we appreciate you bringing this timing glitch to our attention so we can work with our couriers to keep time slots as accurate as possible.
We truly value your continued support, and we look forward to making your next order a seamless 5-star experience from start to finish!
Consistently great, Always order from this company!
10/10, Always easy to order from these guys, Brilliant service and consistent super fast delivery!
25 August 2026
Reply from Ninja Vapes
Thank you so much for the incredible 5-star review!
Hearing that we give you a 10/10 experience every single time with easy ordering and super fast delivery is the absolute best feedback our team could ask for! Maintaining that high level of consistency for our regular customers is always our top priority.
We truly appreciate your brilliant loyalty and ongoing support, and we look forward to getting your next order packed up and sent straight to your door!
Reply from Ninja Vapes
Thank you so much for the fantastic 5-star review!
Providing great value, reasonable prices, and remarkable delivery speed on every single order is what we strive for every day, so hearing that we hit the mark means everything to our team!
We truly appreciate your continued support and look forward to getting your next order packed up and sent straight to your door!
Reply from Ninja Vapes
Thank you so much for the fantastic 5-star review!
Offering a huge selection of products alongside lightning-fast delivery is always our main goal, so hearing that both hit the mark for you means everything to our team!
We truly appreciate your continued support and look forward to getting your next order packed up and sent straight to your door!
Excellent prices
Excellent prices, always lots of offers on. Rapid delivery service too.
Thank you
27 August 2026
Reply from Ninja Vapes
Thank you so much for the amazing 5-star review!
Providing fantastic prices, constant great offers, and rapid delivery on every order is what we strive for every day, so hearing that you love the value and speed means everything to our team!
We truly appreciate your continued support, and we look forward to getting your next order packed up and sent straight to your door!
Excellent x
18 August 2026
Reply from Ninja Vapes
Thank you so much for the fantastic 5-star review!
Keeping things simple and excellent every single time is what we strive for, so hearing your positive feedback means everything to our team!
We truly appreciate your continued support and look forward to getting your next order packed up and sent straight to your door!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.