Ningbo Online Reviews 

204
•
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

I have ordered some chairs in March 2026. They promised it will be delivered in june but didn't come. I have contacted and emailed them like so many times but never I get a response back. Its 26th Au... See more

Rated 1 out of 5 stars

Let down- it’s my dad’s 90th birthday party this evening and I was two trestle tables short which I ordered back in March with a mid September delivery. Have been chasing all week and was promised del... See more

Rated 2 out of 5 stars

I ordered two Cannes chairs on 25th May but only received one item on 2nd June. Having contacted Ningbo Furniture that day they agreed that only one had been despatched and they would send the missing... See more

Rated 2 out of 5 stars

Invoiced for goods not in stock. Sent two emails asking for confirmation that refund would be arranged. No reply. Phoned twice was told someone would ring me back, nobody did. Third call did get confi... See more

Company details

  1. Furniture Store
  2. also in
  3. Furniture Manufacturer
  4. Furniture Wholesaler
  5. Garden
  6. Landscaper
  7. Landscaping Supply Store

Written by the company

Ningbo Online is the UK's leading supplier of venue contract furniture. Our wide range of venue tables and chairs are stocked and despatched in the UK, ensuring ultra fast delivery. For over a decade, Venues across the UK have relied upon Ningbo Online to supply high quality, and competitively priced contract furniture.


Contact info

1.9

Poor

TrustScore 2 out of 5

204 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.9

All reviews

(204)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service.

Products (chairs) are excellent value and Kate Arthur so polite and helpful.
Delivery was within the two hour window specified. An excellent company to deal with

12 August 2014
Unprompted review
Rated 5 out of 5 stars

Prompt, helpful.

Turned out they didn't have the table I wanted after all - but they were quick to suggest and supply an alternative. Oh, and the table is fine.

6 August 2014
Unprompted review
Rated 5 out of 5 stars

Good service, value for money received my order in the time stated.

We have recentIy opened a church community centre in Bedford which has been self funded we needed chairs for the complex before our grand opening We found Ningbo on the internet, their chairs were good qualitiy value for money, plus they had what we wanted in stock. We spoke to Katie at Ningbo who took our order and we got the goods in time as stated. We highly recommend this company and will use it again in future.

4 August 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service

First time to order from Ningo, sales assistant was very helpful, would have no hesitation in recommending this company.

30 July 2014
Unprompted review
Rated 5 out of 5 stars

First Class Product, First Class Service

I found the service over the telephone excellent. Both ladies I spoke with were extremely helpful and only too happy to assist with each of the points I raised in discussion. The delivery came on time and the items were extremely well wrapped and protected. Having ordered 180 chairs they arrived on 4 pallets, all shrink wrapped and protected against any movement in the delivery van.
Would be more than happy to recommend to others who are considering a purchase of the Emperor Chair.

14 July 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service, would use again!

The only problem I had was with the delivery & TNT ' s lack of co-operation as the order was being delivered to a non- residential address. One phone call was all it took for Eve to sort it out. She liaised with TNT, myself and the gentleman who was opening the building for the delivery of the items.
This customer service was well and truly beyond what was expected of Eve, for that I am very grateful!
I have no hesitation in recommending this company and Eve for their customer service.

4 July 2014
Unprompted review
Rated 1 out of 5 stars

Unreliable

i had spent over £400 in single purchase. Yet , i had to pay £50 delivery charge. Despite paying the delivery charge they did not deliver it on time. I needed the chairs and tables for my week end party the goods only arrived on monday. what a rubish service and too expensive delivery charge. RIP OFF.

2 June 2014
Unprompted review
Rated 5 out of 5 stars

Good Service along with good quality

Very good customer service on the phone for initial trial order - bulk order came as expected. One item damaged on trial order replacement included on main order - no questions.
Quality excellent and price even better - who says you can't have quality at a cheaper price?

29 May 2014
Unprompted review
Rated 5 out of 5 stars

Ordered my item just before Christmas and still received it as promised on time

I ordered a plastic fold up table for extra seating for Christmas lunch and as always I left it far too late to actually order it. However after speaking to Ningbo I was assured that they could get it to me in time, and exactly as promised they delivered it Christmas Eve.

To be honest I didn't expect much from the table, we literally needed something for the one day, but, I'm really impressed. It seated 4 people comfortably, was very sturdy and folded down nice and flat to be stowed away until the next family get together.

So in short the product far exceeded my expectations and the service was exactly what I had led to be believe it would be, so 5 stars all round.

2 January 2014
Unprompted review

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