Absolutely outstanding customer service. Best I have ever experienced. The clothes are amazing quality. Beautifully packed and presented. Unfortunately I am in between two sizes for tha asana boo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My next Ninepine order was delivered last week: a gorgeous bleu merino relaxed turtleneck. So soft and fits beautifully under my blue blazer. String of pearls and ready for my management meeting. Del... See more
Company replied
Great product and very pleasant service. I shopped Ninepine many times and own both trousers (entire collection ) and shirts by now. All very high quality and super-comfy as advertised. They look awe... See more
Company replied
I bought the asana pants in brown 36 inch inseam (fyi so delighted to find somewhere that does trousers long enough as a 6 foot 1 girl!). They arrived and were so soft/comfortable but still looked sma... See more
Company replied
Company details
Written by the company
We are a Stockholm-native studio creating versatile and thoughtfully designed pieces for your everyday Comfort and aesthetics should coexist, not compete. The Ninepine woman moves seamlessly through work, travel, and life. She demands comfort, expects quality, and doesn’t compromise on style. We design for her: with refined, versatile pieces engineered for the luxury of comfort
Contact info
Kungsgatan 19, 10631, Stockholm, Sweden
- help@ninepine.com
- ninepine.com
4.2
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great customer service
Great customer service, quick replies and friendly employees :)
22 January 2026
Unprompted review
Reply from Ninepine
Hello Mari, thanks for sharing this! It’s wonderful to hear that you had a positive experience with our customer care team. Friendly service & quick support are things we truly care about, so your words mean a lot.
Comfortable trousers
I am 5ft and bought the extra short size 12 trousers. The fit is ideal, not too tight and a comfortable material. I am very pleased with the slim fit. I also purchased the wider leg trousers in beige and the quality is just as good.
1 October 2025
Unprompted review
Reply from Ninepine
Thank you so much for sharing your experience Dianne. We're delighted to hear that the ninepines you bought fit you so well and feel comfortable too. Your feedback means a lot to us, and we hope you continue to enjoy wearing both styles :)
The perfect base to create a capsule…
The perfect base to create a capsule wardrobe, from the asana trousers to the polo neck tops , ninepine has helped me create the perfect functioning wardrobe that is both very flattering and Functional.
15 January 2026
Unprompted review
Reply from Ninepine
Thank you Edwina, that's so lovely! It’s great to hear that the Asana trousers and polo‑neck tops have helped you build something so cohesive and flattering. A well‑curated capsule makes getting dressed feel so much easier! :)
Excellent quality and service
Great quality of the items - they last for a very long time and the fit is perfect. I have multiple items which are my all time favourites. Fast shipping and great customer service too. Highly recommend
15 January 2026
Unprompted review
Reply from Ninepine
Thank you so much for sharing this Roosje. It’s wonderful to hear that the quality and fit have stood the test of time for you, having pieces that become true favourites is the best compliment we could hope for. We’re also really glad the shipping and customer care team matched your expectations. Your recommendation means a lot.
Terrible returns procedure
Terrible returns procedure - will never buy from them again for this reason alone. Many other companies manage this so much better. My fault for not checking before I bought I know, but the items are really expensive so didn’t think this would be the issue it is.
16 January 2026
Unprompted review
Reply from Ninepine
Hi Caroline, thank you for taking the time to share your feedback, we’re genuinely sorry to hear about your frustration.
We do our best to make our policies as clear as possible, and all return information for non‑EU customers is available on our website. For international returns, we offer discounted FedEx or UPS labels that are typically around half the cost of arranging a return independently.
One of our team members will reach out to you directly to assist further and make sure this gets resolved smoothly.
In the future, our customer care team is always reachable at help@ninepine.com, and we’re here to help.
Ninepine Team
I ordered a pair of pants in the…
I ordered a pair of pants in the beginning of December. I returned them December 15. The package arrived at Ninepine 29 of December. I have heard nothing and contacted them twice.
I am staring to get frustrated and is uncertain if I will ever get my money back.
5 January 2026
Unprompted review
Reply from Ninepine
Hi Tabita,thank you for taking the time to share your experience, and we're truly sorry for the frustration this delay has caused.
We have had a look into your case and can confirm that your refund was processed today. We’re also only seeing one email from you, received earlier today, so I’m sorry if it felt like your previous attempts didn’t reach us, that’s definitely not the experience we want for you.
We appreciate your patience, especially with the holiday period causing slower processing times. Your refund is now on its way, and you should see it reflected in your account shortly.
If there’s anything else you need, we’re here to help on help@ninepine.com
Ninepine Team
Poor refund service - still waiting
The Asana trousers are lovely and having bought some previously, I ordered 2 more pairs .
I ordered the wrong length though so returned them immediately. Almost a month later, I am still waiting for my refund!
I love these clothes but this delay (with no response to my emails either) is putting me off ordering again
18 December 2025
Unprompted review
Reply from Ninepine
Hi Sue, thank you for taking the time to share this, and we apologise for the frustration this delay has caused.
Refunds normally don’t take anywhere near this long, so we’ve flagged your case internally to understand what went wrong.
After reviewing our system, it looks like we only received one email from you, which may explain why you didn’t get the follow‑up you were expecting. That said, you absolutely deserve clearer communication, and one of our customer care team members will reach out to you again shortly with an update and any additional information you may need.
Thank you for your patience and for your continued support. We truly appreciate you, and we’ll make sure this gets resolved for you.
Ninepine Team
I love Ninepine
I love Ninepine! Their clothes are so fantastic, the fit and the look is great! Also the people who work for them are so friendly and helpful! Last but not least their service is excellent if you have any problems they will fix it immediately!
Love Ninepine ❤️
14 January 2026
Unprompted review
Reply from Ninepine
Hey Marieke, thank you so much for sharing this beautiful feedback. It truly means the world to our whole team. Knowing that you love the fit, feel, and look of our pieces and that our customer care team has made you feel supported and cared for, is exactly why we do what we do.
We’re always here if you ever need anything, and your kindness gives us even more motivation to keep delivering the best experience possible.
Dust sticks to these trousers like…
Dust sticks to these trousers like nobody’s business! I got so bored of constantly using my clothes brush on them so eventually gave up on them.
13 January 2026
Unprompted review
Reply from Ninepine
Thank you for sharing your experience with us. We're sorry to hear that the fabric didn’t meet your expectations and that you found yourself reaching for the clothes brush more often than you’d like.
Without knowing the exact model you purchased, it sounds like it may have been our Asana pants. This particular fabric is finished with a water‑brushed peach technique that gives it its signature buttery‑soft feel. The gentle brushing creates very fine surface fibres( similar to the skin of a peach) which can occasionally attract dust or hair. A quick pass with a lint roller is usually enough, and the vast majority of our customers and focus groups haven’t found this to be a persistent issue.
Most brushed fabrics on the market use a harsher carbon‑brushing method that creates larger fibres and collects significantly more lint. We developed our own water‑based technique specifically to minimise this, while still keeping the luxurious softness.
That said, everyone’s environment and experience can differ, and I’m sorry this wasn’t the right match for you.
If you’re able to share your order number or email with us through Trustpilot, one of our customer care team members would be happy to reach out and help find a suitable solution.
Your feedback is genuinely appreciated and helps us continue improving.
Ninepine Team
Don't buy anything from this company
Don't buy anything from this company if you live in the UK. The returns policy is awful. I bought some trousers using the size guide online and when I got them, the length wasn't right for me. I ended up having to send them back. They have to be sent back via FedEx or UPS and you will be charged heavily for the returns. You have been warned!!!
13 January 2026
Unprompted review
Reply from Ninepine
Hi Allyson, thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn’t meet your expectations, especially regarding sizing and the return process.
We do our best to make our policies as clear as possible, and our full return information for non‑EU customers (including the associated costs) is available on our website. We offer discounted return labels through FedEx or UPS that are roughly half the price of arranging a return independently.
Regarding sizing, it can indeed be tricky. Our size guide is based on customer feedback and focus groups, and it’s meant to serve as a helpful starting point rather than a guarantee. Personal preference, proportions, and individual fit expectations vary widely, even among people with similar measurements. We're always happy to offer personalised advice to help customers choose the best size and length for their needs, and we're sorry the trousers didn’t work out for you this time.
Your feedback is appreciated, and we’ll continue working to make both our guidance and our processes as clear and supportive as possible.
Ninepine Team
Excellent products, quality and service!
Excellent products, quality and service.
Immediate competent and friendly replies to any inquiries I had.
13 January 2026
Unprompted review
Reply from Ninepine
Thank you so much! It means a lot to know that our products and service have met your expectations. We’re especially glad our customer care team could support you quickly and helpfully whenever you reached out :)
Excellent Customer Service
Firstly, the garments are good quality and nice to wear!
But most of all the customer service team is excellent. I needed to return an item separately after I had returned other items in the order. Having had bad experiences returning goods outside the UK, I was worried the return would be problematic.
However a person called Alex was really helpful and responded quickly and clearly explained the procedure and the item was refunded immediately.
This is a reliable, reputable company to use.
I highly recommend Ninepine.
6 January 2026
Unprompted review
Reply from Ninepine
Thank you so much for taking the time to share this, it truly means a lot to us. It's great to hear you’re enjoying the quality and comfort of the ninepines received, and even more pleased that your experience with our customer care team stood out.
Returns from outside the UK can definitely feel daunting, so we’re glad Alex was able to make the process smooth and reassuring for you. We’ll be sure to pass along your kind words.
Your trust and recommendation are incredibly appreciated. We’re grateful to have you as part of the Ninepine community and are always here whenever you need us.
Great garments and helpful personal…
Great garments and helpful personal support regarding returns and payment settlement.
5 January 2026
Unprompted review
Reply from Ninepine
Thanks Mona, it's fantastic that you are enjoying your ninepines & that our team could support you smoothly with the return and payment process :)
Very good quality
Very good quality, perfect fit, super comfortable, great customer service
5 January 2026
Unprompted review
Reply from Ninepine
Hi Helga, we’re really happy to hear the fit, comfort, and quality all hit the mark for you. And that our customer care team took good care of you.
We appreciate you being part of the Ninepine community and hope you continue enjoying your pieces.
Best of Both Worlds (Service + Product)
The customer service is lightning fast, and the care they put into their support reflects the sincere values of the company. The quality of the service truly matches the quality of the clothing. I wear Ninepine exclusively for both work and leisure now; it is the perfect solution for a capsule wardrobe, offering staples that work for any occasion. I’m so grateful I discovered this brand, thank you for providing such comfort in my daily life.
5 January 2026
Unprompted review
Reply from Ninepine
Hey Inga, thank you so much for taking the time to share this incredible feedback. It truly means a lot to us. We’re thrilled to hear that both our clothing and our customer care team have made such a positive impact on your daily life. Knowing that Ninepine has become your go‑to choice for work, leisure, and your capsule wardrobe is the highest compliment we could receive.
We’ll make sure your kind words reach the whole team, they’ll be just as grateful as we are. Thank you for your trust and for being part of the Ninepine community. Enjoy the comfort, always.
Asana trousers and Excellent Service
I have just received my first pair of Asana trousers and truly love the fit and the fabric but found the length was not quite right for me. I had on a Sunday sent an email and almost immediately received a very helpful answer. My need for another pair of trousers in time for my up and coming travel has been kindly and most efficiently resolved and I am one happy customer and will most certainly be visiting Ninepine’s store again on my return. Thank you Ninepine for your excellent service!
5 January 2026
Unprompted review
Reply from Ninepine
Wow, thank you!! :) We’re delighted to hear that you love the fit and fabric of your Asana trousers, and we’re especially glad our customer care team could assist you quickly and get everything sorted in time for your travels.
Your kind words mean a lot to us, and we’ll be sure to share them with the team.
ASANA JOGGER
I ordered the Asana jogger mainly as a WFH/ yoga pants. Initially I was a bit bothered by the seam in the inner thigh (these are not trousers you can wear with anything other than a thong). After washing it softened up enough and I am now finding them very comfortable and practical. The jogger is good for yoga in colder weather. Cosy and not too slippery in tree pose!
20 November 2025
Unprompted review
Reply from Ninepine
Thanks so much for sharing your experience, Lauren! It’s really helpful to hear how the joggers felt both straight out of the package and after a wash. Glad that they hold up well in colder weather :)
Great product and wonderful customer service.
I bought the relaxed straight asana pants (dark grey). The pants are very nice, beautiful and comfy to wear! The material is nice and thick, yet stretchy, you can tell that it's a durable material. Sadly there was an issue with the pants I received. I reached out to customer service, and they replied within a day and handled the matter perfectly. Would definitely buy again from them! Great pants and customer service.
25 December 2025
Unprompted review
Reply from Ninepine
Thank you so much for taking the time to share your experience. We’re delighted to hear that you love the look and feel of the relaxed straight Asana pants, that's exactly what we aim for. We’re also glad our customer care team could resolve the issue quickly and smoothly for you!
Happy customer!
I love Nine Pine! Their Asana flare leggings are super comfortable, the fabric is great, the length is amazing for tall people and it fits really well. On top of that customer service is quick to reply (unlike other online brands), kind and professional. My return was taking a bit longer than I expected and once I sent an email to ask about it my question was replied within the hour and the refund was in within 3 days. When it comes to brands that don't have a physical shop a reliable customer service is essential, so NinePine gets all the stars and appreciation they deserve.
17 December 2025
Unprompted review
Reply from Ninepine
Hi Claudia, thank you so much for taking the time to share this, it truly means a lot. We’re thrilled to hear that you’re loving the Asana flare leggings & that the fit and fabric are working so well for you. It’s also wonderful to know that our customer care team was able to support you quickly when you needed help with your return.
We put a lot of care into both our products and our service, so hearing that it made a difference for you really makes our day. Thank you again for the kind words and all the stars, we appreciate you just as much!
This feels like 'cut and paste' responses with no real customer service!!
Sadly, I havent had the same level of service not living in Sweden. Tried to generate a return, which Ninepine's system said on 16th December that they would manually send me a label. Still waiting, no contact at all from the company. I appreciate it is a busy time, but I know the product will take a while to be processed and refunded. Clearly the level of customer service doesnt match with the level of sales. And it is good customer service that matters!!
and now you have asked me to provide further information - but no idea as to how to send this and to who?? Bearing in mind that I've already sent 3 emails with no response. What do you suggest
15 December 2025
Unprompted review
Reply from Ninepine
Thank you for sharing this, and we apologise about the delay, that’s definitely not the experience we want for you. We completely understand how frustrating it is to wait this long without any update, especially when you’re trying to return an item.
To help us look into this right away, could you please send us your order number and/or the email address used at checkout? Once we have those details, we’ll be able to investigate what happened with your return label and get things moving for you.
Thank you for your patience, we’ll do our best to sort this out as quickly as possible.
Ninepine Team
EDIT: Thanks for providing your details via Trustpilot. We have checked our emails for an email form your email address but we don't have any, this explains why you have no received any responses from us. The one and only email we have received is from June. One of our team will look into the return now and send an email update.
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