Ninemoostore Reviews 

88
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Absolutely beautiful earrings- bought via Wolf and badger but wanted to review the brand as the moonlit bloom baroque pearl I’ve received are so beautiful and will be perfect for my wedding day 🥰

Rated 5 out of 5 stars

Fantastic sleeveless puffer jacket. Super stylish and very on trend. Ultra light but very warm too. It was a very well received present that has drawn lots of compliments! It was also delivered very q... See more

Rated 5 out of 5 stars

These merchants are responsive I ordered a pair of earrings for an overseas order. The jewelry arrived well, but with damage to the attaching hardware. When I emailed Ninemoo to ask about the dam... See more

Rated 5 out of 5 stars

Got 2 pairs of earrings with baroque pearls and couldn’t be happier. They are striking but not heavy at all. I love how they feel and look dainty. I love that they are statement earrings. Will be orde... See more

Company details

  1. Jewelry Store
  2. Jewelry Designer

Written by the company

Home, Fashion & Lifestyle.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(88)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely beautiful earrings

Absolutely beautiful earrings- bought via Wolf and badger but wanted to review the brand as the moonlit bloom baroque pearl I’ve received are so beautiful and will be perfect for my wedding day 🥰

20 April 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered 2 earrings from…

I have ordered 2 earrings from Ninemoostore, earrings were both stunning, there was miscommunication about taxes and duties but the store is very considerate, they have arranged it, communicated with me and make sure I am happy with the purchased I made.

16 March 2026
Rated 1 out of 5 stars

Refund only issued after chargeback

I rarely leave negative reviews, but this experience was very disappointing.
My original order arrived with the item missing from the parcel. The shop sent a replacement, which unfortunately arrived too late for the intended occasion (it was meant to be a birthday gift), so I returned it unused exactly as instructed. The returned parcel was delivered and the shop confirmed receipt.
However, I was then told that my refund would only be processed once Royal Mail completed their investigation into the original delivery issue. This left me in the unusual situation of having neither the product nor my money.
The refund was eventually issued only after I initiated a chargeback with my bank.
Based on this experience, I would hesitate to order from this shop again.

31 January 2026
Ninemoostore logo

Reply from Ninemoostore

Dear Carolina,

Thank you for your feedback.

For clarity, when you contacted us on 30 January you noted that the parcel had arrived ripped open and that the item appeared to have been lost in transit. We therefore dispatched a replacement on 31 January via DPD to resolve the matter as quickly as possible.

On 5 February, you requested to return the replacement item. In our correspondence we explained that, as the original delivery had been reported as damaged, Royal Mail had opened an investigation, and that any refund would normally follow the outcome of that investigation. We nevertheless agreed that the replacement could be returned.

As you later preferred not to wait for the courier’s investigation, we processed the refund directly on 3 March to resolve the matter promptly.

We would also note that the Royal Mail delivery photograph does not show visible external damage to the parcel, so the exact cause of the issue during transit remains unclear. We have submitted the relevant correspondence and evidence to Trustpilot for review.

Kind regards
NINEMOO Customer Care

Rated 5 out of 5 stars

Great

Great - really fast delivery and beautiful product. Recommend ++++

11 January 2026
Rated 5 out of 5 stars

Very cute, dainty, unique pieces

Got 2 pairs of earrings with baroque pearls and couldn’t be happier. They are striking but not heavy at all. I love how they feel and look dainty. I love that they are statement earrings. Will be ordering more soon! Really want to get some brooches too. Their packaging is on another level too! Each order came with its own drawstring pouch/dust bag and a small cardboard sleeve to wrap as gifts or for storage. There was also a really sweet beaded bonus bracelet and instructions for care. Lots of attention to detail with all of the packaging is a huge plus in addition to their high quality pieces.

12 October 2025
Rated 5 out of 5 stars

Very beautiful products

Very beautiful products, I am really happy. Thank you for this cute little gift. My daughter instantly fell in love with the bracelet. The pearls are amazing and we surely will order again.

30 March 2025
Rated 5 out of 5 stars

Received Pin but did not order

I recently received a beautiful pin along with a bonus bracelet. However, I did not order this pin and have no idea as to why it was sent to me. I had never heard of this company and am at a loss as to why I received this order. Is there any way you can clear up this matter for me. There was a number included in my address. It's
0017138050139. My address is Dees Veca, 3008 Palm Vista Drive, Kenner, LA 70065-1560, United States.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful earrings, great service

I received a broken pair of earrings that I purchased as a present for my wife. After emailing to explain, I received a new pair the next day and a gift to apologise. The guys at Ninemoo were both courteous and helpful. Thanks for the great service!

6 February 2025
Ninemoostore logo

Reply from Ninemoostore

Dear Paul,

Thank you so much for your understanding and for taking the time to leave us a review. Your feedback is incredibly important to us! We’re glad we could resolve the issue quickly, and we truly appreciate your support. If you ever need anything in the future, we’re always here to help.

Best regards,
The Ninemoo Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look